DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick straight forward delivery”

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Posted 2 years ago

“Very poor service and nobody answers the phone when there is a query, once you paid for your order that’s all DIY Liquid is interested.”

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Posted 2 years ago

“Fast delivery and great choice of flavours”

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Posted 2 years ago

“Not impressed with customer service . Great vapes”

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Posted 2 years ago

“Do not use this company if your order is wrong & try to phone no one answers you text them or what's app no one replies very poor customer service”

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Posted 2 years ago

“Great price quick delivery”

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Posted 2 years ago

“Arrived very quick, good choices in flavours, very happy with the products that arrived”

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Posted 2 years ago

“Great price and first class service 👍”

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Posted 2 years ago

“First time ordering from this company. No issues, received my order a few days after placing it. Would use again.”

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Posted 2 years ago

“Awesome place to purchase your vapes. My favourites are the Elux brand love it. Delivery was on time and I could track it. Highly recommended. I wont be shopping anywhere else.”

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Posted 2 years ago

“Hmmmmmmmmm”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Pretty disappointed as my replacement item wasn’t in package and never got a refund! Took 2 weeks to get my “next day delivery””

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Posted 2 years ago

Hello Bryden, Thank you for taking the time to leave us a review. Upon checking your order I can see there was an in issue with the courier, although these occurrences are very rare, situations such as this can be very frustrating. As soon as we were made aware of the issue we arranged for a replacement parcel to be dispatched which arrived the next day. I have also checked the status of your refund with our accounts team, and can confirm that the refund was issued as requested. Please note that refunds can take up to 3 working days to appear in your account, if this is yet to appear in your account can you please contact us on info@diyeliquids.co.uk or call us on 0330 135 9440 so we can assist you further. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Good products but unfortunately two times in a row now I have received the incorrect order. I have emailed but no response! Frustrating, I’m paying for vapes I like and getting sent ones I don’t.”

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Posted 2 years ago

“Do not order from this company. Spent over £700 with them with very little problems, now my last order (£107) was a joke. And to top it off, they won't respond to my emails is and don't answer the phone. Just completely ignored, yet they claim to have "Excellent customer service". Missing vapes, wrong (cheaper) vapes sent instead of what I wanted and wrong flavours. Wouldn't be so bad if they actually responded to me. Fed up of chasing them and going to trading standards”

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Posted 2 years ago

Hello David, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. Upon checking our recent messages to you we can now see that we were able to resolve this issue for you. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“Great company placed order and products arrived with in 3 days and love the vapes”

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Posted 2 years ago

“Good selection. Good deals. Good delivery 👍”

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Posted 2 years ago

“Quality products. Good communication and fast delivery. Highly recommended!”

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Posted 2 years ago

“I order 6 vases and only two arrived. I assumed this was a mistake which can happen, so I emailed the company to explain what had happened and ask then to send the other 4 vapes that I had paid for, but not had a reply.”

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Posted 2 years ago

Hello Hilary Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Unfortunately we have not received any emails from you regarding this issue, so I have sent you over an email hoping that we can get this matter resolved as swiftly as possible. Can you please reply with details of the missing items? I look forward to hearing from you, and I apologise for any inconvenience caused. Kind regards, DIY E Liquids Customer Services Team

Posted 2 years ago

“I love the choice of flavours. I like the fact that the vapes were delivered when you said it would be. I like that the prices are brilliant. I will continue to purchase vapes from DIY E LIQUIDS”

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Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews