DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online. 3 items were missing from the order. Customer support doesn't respond. Not recommended.”

Helpful Report

Posted 2 years ago

Hi Pavel Thank you for taking the time to leave us a review. A member of our dedicated customer services team has reached out via email regarding this issue & we are awaiting your response in order to get this resolved for you as soon as possible, Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Excellent service will be ordering again 😀”

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Posted 2 years ago

“Good but one of the vape I bought it’s have noise any time I try to use it’s sceard me I thought it may Explodes , other then that is good”

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Posted 2 years ago

“Got sent the wrong vape. Was told to send the incorrect one back but haven’t had any conformation to say they’ve received it and posted out my correct one. I’d appreciate it if I had an email or phone call to update me on this as I want to know when the correct one will be sent out”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“I’m loving the vapes at a very cheap price £1.99 Only downside is waiting 3/4 days to receive The vapes”

Helpful Report

Posted 2 years ago

“Always deliver fast and the products are always tip top. Will always use these and the fact they’re cheaper than anyone else is a bonus!!”

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Posted 2 years ago

“The products are good however they did mess up my order, I got two different vapes instead of the ones I asked for”

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Posted 2 years ago

“Really good site and great prices, cheapest I've managed to get the Crystal Bars. My only downfall would be the fact it states same day dispatch, I order every week and have made over 20 orders and its never been dispatched same day its usually a couple of days after I order then delivery is quick once dispatched so that's why I've took a star off as I find that misleading to state same day dispatch but it is a great site with plenty of options and good prices.”

Helpful Report

Posted 2 years ago

“Delivery took 9days. Was unable to contact them after days of Trying my husband managed to get hold of them vape juice arrived the next day by DHL”

Helpful Report

Posted 2 years ago

Hi Michelle Thank you for your recent order with us, and thank you for taking the time to leave us a review. We're very sorry to hear there was a delay in receiving your order. Upon checking your order details we can see that it was initially dispatched using Amazon's courier service, however after a few days the tracking details showed no movement. On occasion where this occurs we immediately contact the courier & await their response. Once we received a response from Amazon and they indicated that your parcel had been lost, we arranged for an immediate replacement to be sent out using a different courier on a next day delivery service. We are happy to hear that your parcel has now arrived & once again we apologise for any inconvenience caused. Kind Regards Customer Services DIY E Liquids

Posted 2 years ago

“It arrived in 2 days, which was great, but you forgot my 3rd elux.can I get it back plzz”

Helpful Report

Posted 2 years ago

“Placed a order but never received it no contact from the company to arrange a refund or chase this up.”

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Posted 2 years ago

Hi Josh Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Upon checking the tracking details for your order, we can see that this has now been delivered. A member of our customer service team has also contacted you via email providing you with the tracking details with proof of delivery. Any further issues please feel free to reply back to them. Kind Regards Customer Service Team DIY E Liquids

Posted 2 years ago

“Ordered new tank didn't recieve but sent liquid no option to cancel order even if main part not fulfilled”

Helpful Report

Posted 2 years ago

Hi Sam Thank you for taking the time to leave a review, we really appreciate it. We are very sorry to hear that this has happened. A member of our customer service team has reviewed your order and has arranged for an immediate refund to be issued for the item that was missing. If you have any further issues with the remainder of your order please do not hesitate to contact us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind Regards Customer Service Team DIY E Liquids

Posted 2 years ago

“Very happy with different flavours”

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Posted 2 years ago

“Had a load of vapes delivered including the £10 ones and 2 of the £10 ones where leaking due to bad packaging ! I contacted customer service and they ask me to send them back and not heard nothing back and no sign of a refund so will be looking for someone else to supply me!”

Helpful Report

Posted 2 years ago

Hi Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Upon checking your order details I can see that a member of our accounts team has issued you a refund for the items that you returned. If this has not yet appeared in your account please contact us vis email at info@diyeliquids.co.uk or call us on 0330 135 9440 Kind Regards Customer Service Team DIY E Liquids

Posted 2 years ago

“Good price but take way too long from processing to dispatching”

Helpful Report

Posted 2 years ago

“My £60 DIY E liquids order was never shipped - I then emailed and almost a month later received a response stating they would resend the order. Unfortunately my DIY E Liquids package was left in a public, unsafe area and was delivered while I was out of the country. Upon returning my package was no longer there. I have been attempting to contact DIIY E liquids for the last few weeks and have received no response regarding my refund. I would like to hear back ASAP otherwise I will be going to the ombudsman.”

Helpful Report

Posted 2 years ago

Hi Jemima Thank you for your review. I have taken the time to review your order history and correspondences that you have had with our customer services team. I would like to get this issue resolved as soon as possible for you. I can see that you placed the order on the 11th Jan, and then contacted us on the 27th Jan to inform us that it had not arrived. A member of our customer services team responded to this email and informed you that a replacement would be sent out, however we were not to know that you would not be in the country when the parcel was delivered a few days later. A member of our customer services team has reached out to you via email and we hope to get this resolved as soon as possible. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Good products at great prices. Took a while to be sent out”

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Posted 2 years ago

“My order has not arrived. I have sent 2 emails and left messages on the number provided on the website. No contact received. Order should have reached me on the 1st, the tracking number does not work but no contact from anyone.”

Helpful Report

Posted 2 years ago

Hi We're sorry to hear that you had issues regarding the delivery of your order. Upon checking our recent correspondence with you we can see that a member of our customer services team arranged for a replacement order to be dispatched as your original parcel was lost in transit. We can see that the replacement parcel has now been delivered to you - we hope you enjoy your order and apologise for any inconvenience caused. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Great flavours and fab customer service.”

Helpful Report

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews