DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

Write Your review

Tell us how DIY E Liquids made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic website, easy to navigate and great deals and prices. Fast delivery”

Helpful Report

Posted 2 years ago

“The best vape company I've ever used. Even when I had a specific request in my order, they helped with it.”

Helpful Report

Posted 2 years ago

“I'm extremely happy with the guality and prices at the moment, although I do think delivery is rather slow considering you pay 4.99 for delivery”

Helpful Report

Posted 2 years ago

“Excellent delivery time and definitely the best prices on Crystal bar vapes!! Won’t go elsewhere now”

Helpful Report

Posted 2 years ago

“Ordered items 2/2/23 still not arrived , not a happy customer!”

Helpful Report

Posted 2 years ago

Hi Jacqueline Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase and sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. I can see that you have been in communication with one of our dedicated customer services team who arranged for a replacement parcel to be dispatched to you & upon checking the tracking number i can see this has now been delivered. One again we apologise for any inconvenience caused. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Very quick when issue with delivery, was straight on the case”

Helpful Report

Posted 2 years ago

“I would have put 5 stars and a good review as my first order was perfect, arrived next day. This time a week and 2 days later, still nothing and still awaiting contact feom someone to help. Disappointed right now, hoping its dealt with soon”

Helpful Report

Posted 2 years ago

“Great juices and the deals they have are fantastic. Would highly recommend DIY Eliquids”

Helpful Report

Posted 2 years ago

“Very pleased my order came on due date I will definitely be using this company again”

Helpful Report

Posted 2 years ago

“Excellent service. Thank you!”

Helpful Report

Posted 2 years ago

“Great company for service, quality and prices!. Even a personal call to ask for an alternative when they don't have your favourite flavour, fantastic customer service!.”

Helpful Report

Posted 2 years ago

“I ordered 10 bottles and received 9 bottles, emailed to let them know, they emailed back to apologise and said they would refund the difference that was over a week ago with no more correspondence”

Helpful Report

Posted 2 years ago

Hi Alec Thank you for taking the time to leave a review. I am very sorry to hear that there was an item missing in your order. I have checked with our accounts team & I can confirm that the refund has been processed. Please note it can take up to 5 working days for this to appear into your account. If you have still not received the refund then please call us on 0330 135 9440 so that a member of our customer services team can assist you further. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Great price and quick service!!”

Helpful Report

Posted 2 years ago

“My order of 33 elfbars never arrived (DPD messed up) and I was told that a new order would be sent out on next day delivery which also never turned up. I have contacted them 20+ times with voicemail(they don’t answer the phone) and email to try and get a tracking number or a refund and have been ignored. I was not going to write this review but it’s been a week now with no response”

Helpful Report

Posted 2 years ago

Hi Rachel Thank you for taking the time to leave us a review, we really appreciate it. We understand you have experienced an issue with DPD and we sincerely apologise for the inconvenience this has caused. Although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. Upon checking your recent correspondence with us we can see that you were in regular communication with one of our customer services team who arranged for a replacement to be sent, and after checking the tracking details I am happy to see that this has been delivered. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Love the amount of flavours and different types, great prices cheapest I've found, fast delivery so nothing bad to say 5* services Thanks”

Helpful Report

Posted 2 years ago

“Very good quality however, it does bubble a little bit When taking tokes but I’ve found just leaving it a bit To sort its self out works nicely overall really good vapes strong flavour too!!!”

Helpful Report

Posted 2 years ago

“9 Days after ordering my products the items have yet to be dispatched. There is no customer service that I can see. I have emailed. Made 20+ phone calls and even tried text messages. I've had no reply or resolution from the company.”

Helpful Report

Posted 2 years ago

“Wouldn’t go anywhere else :)”

Helpful Report

Posted 2 years ago

“Horrible. Ordered over 10 days ago, still not received the order. Have contacted DIY e-liquids several times, through both email, telephone, and still not had any response. Horrific experience.”

Helpful Report

Posted 2 years ago

“I placed an order on line all went through then I was messaged a few days later that some of my capes were out of stock so why let me place the order ??????”

Helpful Report

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews