DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very quick”

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Posted 2 years ago

“Great service as always”

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Posted 2 years ago

“Good delivery time unfortunately had two vapes that didn't work in my last two orders but good value and will be ordering again”

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Posted 2 years ago

“Quick delivery. Excellent flavours. Good offers enjoying experience”

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Posted 2 years ago

“Excellent products & amazing, helpful service. Highly recommend”

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Posted 2 years ago

“Brilliant. Everything arrived quickly and although there were a couple of substitutes, I was more than happy with them and I also got a freebie! Would defo order from here again 👍🏻”

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Posted 2 years ago

“Good service, good price”

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Posted 2 years ago

“I Ordered Some R And M Tornado 7000s They Are My Go To Vapes As The Flavours Are Great And Already Mixed, This Company Is Brilliant It Was Easy To Order And Dispatch Time Is Rapid I Will Continue To Use This Company As I Have Been Satisfied Every time Well Done Guys And Thanks!!! 10/10!!!”

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Posted 2 years ago

“Good selection, great prices and fast delivery.”

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Posted 2 years ago

“The day I ordered and payed I realised I got my wife's Flavourings wrong so I sent an email to hopefully change it to the right one so the order took a further 2 days to arrive which was enough time to change it had they had taken the time to read it so no I will definitely not be ordering again”

Helpful Report

Posted 2 years ago

Hi Derek We're very sorry to hear that there was an issue with your order. Having checked our email inbox we were unable to find any requests from yourself to change the flavours of the order. If you could please send us an email at info@diyeliquids.co.uk a member of our customer services team can arrange for replacements to be sent out to you. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Delivery was good but feel ripped off”

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Posted 2 years ago

“Fantastic delivery on time and flavours spot on..”

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Posted 2 years ago

“Great deals exallent communication very fast delivery”

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Posted 2 years ago

“Been waiting two weeks for the right juice that I ordered, first six bottles were incorrect the replacement juice is incorrect, I’ve emailed for a refund as they obviously cannot send the correct juice, I’ve been left with No juice at all as they sent menthols I’m allergic to menthols. I’ve called numerous times and emailed and there ignoring my request. Don’t waste your money using this company ( this has happened before. They substitute the juice you ordered with what they have instead of what you ordered. I will be asking my bank for a refund.”

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Posted 2 years ago

Hi Jason Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. A member of our customer services team has replied to your most recent email and hopefully this has resolved the issue for you. If you have any further inquiries please email us at info@diyeliquids.co.uk Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Madrid an order on 24th January. Tracking email issued on 25th Jan. One week later tracking shoe no movement. Contacted them my email. Eventually told that liquid was out of stock. My complaint being that they didn't have even inform me that there was a delay till I queried the non arrival.”

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Posted 2 years ago

Hi Brian, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. I can see one of our dedicated customer service advisors contacted you and we are currently working to get this issue resolved for you. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“They are really good service and great value but as for delivery not always the best had a few problems..with items not received. Even when give clear instructions where to place parcel when I’m not home . But definitely not blaming the company.just Don’t rate the delivery service”

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Posted 2 years ago

“I paid for the 4x3 for £10 deal for the crystal bars and your system glitched out on me. I have tried emailing you and you have not got back to me. The phone system goes straight to answerphone message. I have had no reply back and its been at least 2 weeks now. If you would like to improve your service. You need to respond to your customers.”

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Posted 2 years ago

Hi Simone Thank you for taking the time to leave a review, we really appreciate it. I have tried to locate an email from yourself regarding this issue but are unable to find one in our inbox, however, rest assured i will be looking into this for you. I can see you added 10 items to your basket for which 9 of the items qualified for the 3 for £10 offer & 1 was purchased at full price. A member of our customers team will reach out to you directly on the telephone number on your account, to get this issue resolved for you as soon as possible. Kind Regards Customer Services Team DIY E Liquids

Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Fast delivery.”

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Posted 2 years ago

“Initially the order was sent wrong. The correct order was shipped then out with minimal fuss.”

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Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews