DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery, prices, and choice of vapes are brill. My new go to place for sure. Only problem I have is the website is really slow when filling your basket and checking out. My last order took 30mins to fill my basket and complete. Never had this issue before. But I can get over it for the great prices.”

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Posted 3 years ago

“Great product, quick delivery”

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Posted 3 years ago

“Found DIY looking for my daily juice and they had a special on. I actually rung them as their price was amazing and wondered what the catch was ! All legit, got my juice delivered really quickly and half the price i normally pay. Have to say overall fantastic price and service ..... easy 5 stars”

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Posted 3 years ago

“Great product, great prices and overall good service”

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Posted 3 years ago

“Vape pens are good out of 12 I got 1 was a dud but overall really happy”

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Posted 3 years ago

“I buy online for family use as it works out so much cheaper this company are always very helpful and I get my delivery within 2 days of ordering good service”

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Posted 3 years ago

“Fast delivery. Crystal bars taste amazing.”

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Posted 3 years ago

“great quality good price fast dispatch”

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Posted 3 years ago

“amazing quality and quick delivery, vape ran out unusually quick though. other than that amazing x”

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Posted 3 years ago

“3 out 4 working vapes, unhappy due to never tried the tiger blood flavour and was only main reason I ordered from DIY E. If there's maybe anything you can do would be great.”

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Posted 3 years ago

Hello Vijay, Thank you for taking the time to leave your feedback, it's reviews such as this which help us improve the customer service you would expect from an online retailer. I can see that a member of our customer services team has reached out to you regarding this issue and we are currently awaiting your reply. Please feel free to contact us by replying to the email or by calling us on 0330 135 9440 so we can resolve this issue for you as soon as possible. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Puff bars still haven’t arrived after paying extra for next day delivery. It has been over a week”

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Posted 3 years ago

Hello Kim, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your order we can see that it was dispatched using Royal Mail's next day service. Royal Mail have confirmed that due to their current strikes and the subsequent backlog of deliveries, they are under strain and not always able to guarantee their regular service, however, we understand that this is none of your fault. A member of customer services team has reached out to you regarding this issue, if you would like to contact us, please feel free to reply back to the email that was sent to you, or you can call us on 0330 135 9440. Once again we apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Usually service is spot on, pricing is great and orders are received quite quickly. unfortunately on this occasion slight issue with my order which is yet to be resolved.”

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Posted 3 years ago

Hello Yasim, Thank you for taking the time to leave us a review, it is reviews such as yours that best help us to improve our overall service. I can see here that you are currently in communication with one of our dedicated customer service advisors regarding your issue, who aims to get this matter resolved for you as quickly as possible. If you have anything else that you require assistance with in the meantime, please do not hesitate to get in touch with us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Normally great service, However I paid for next day delivery and still waiting two days later. Disappointing.”

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Posted 3 years ago

Hello Danielle, Thank you for taking the time to provide us with feedback. Upon checking your order details we can see that your order was placed on 19th August and was dispatched on time using a Next Day delivery service. The Royal Mail tracking number shows that your parcel was delivered on 20th August at 08:45. If you require any additional information regarding this issue please feel free to reach out to us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Unfortunately the customer service is very bad , I had bad experience with them , I’ve ordered and got my delivery with broken vape , tried to email them but said you need to send it to just investigate about it without solving the problem yet .”

Helpful Report

Posted 3 years ago

Hello Youssif, Thank you for your feedback and our sincere apologies for any inconvenience this has caused you. Unfortunately, on the rare occasion when an item arrives in this condition we, like other online retailers, have a returns policy in place where we require the customer to return the faulty item, however, you have informed us that you had already disposed of it and were unable to return it to us. On this occasion, as a valued customer we have issued you a refund for this item. I can see that you are currently in communication with one of our customer service advisors regarding this issue and if you require any further assistance please do not hesitate to contact us. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Really good service, ordered at 13.50 and my products was still delivered the next day - the points system is also worthwhile”

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Posted 3 years ago

“Great customer service, resolved the delivery address issue very quickly and received my full correct order the next day.”

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Posted 3 years ago

“Always good services I order a lot but 2 missing this time still awaiting refund will not order again till this is corrected”

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Posted 3 years ago

Hello Karen, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. I have checked with our accounts team and I can see that a refund was processed yesterday for these items as requested. If the refund is not appearing in your account can you please contact us on 0330 135 9440 so we can resolve this issue for you as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“*************”

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Posted 3 years ago

“Great products, great prices and a pleasure to deal with. Items sent out quick. A pleasure to deal with, thank you 😊”

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Posted 3 years ago

“Normally I love this company, however my most recent experience with them has disappointed me. I brought two ‘ultimate bars’ and both ran out immediately after opening them, after this happened I emailed them and didn’t get any response so I emailed twice more with no reply either time.”

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Posted 3 years ago

Hello Finn, Firstly, thank you for taking the time to get back to us with your feedback. Upon checking the emails you sent, we can see that a member of our customer services team replied to your emails on 19/08/2022 and also on 22/08/2022, and we have been awaiting your reply. Please feel free to contact us on 0330 135 9440 if you would like to speak to a member of our customer services to help you with your issue. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews