DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Realy enjoy them”

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Posted 3 years ago

“All perfect! Great service”

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Posted 3 years ago

“Would give 5 stars if the website was much quicker. Its sooooo slow you wonder if you clicked the button /option. Great price and postal service though 👌”

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Posted 3 years ago

“Reliable. Good quality of product. Fast delivery. Definitely recommend.”

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Posted 3 years ago

“I have ordered with DIY e-Liquids several times and am very happy with their products and services and would recommend them.”

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Posted 3 years ago

“Nice flavours.”

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Posted 3 years ago

“Very rapid delivery and product as described”

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Posted 3 years ago

“Been using the same e liquid flavour for 4 years and absolutely love it, black currant aniseed menthol extremely smooth flavour and recently your delivery time is excellent keep up the good work extremely satisfied customer.”

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Posted 3 years ago

“Not happy at all to be honest!! Ordered strawberry milkshake x6 and got sent strawberry ice. You can’t just send what you think as you have no strawberry milkshake in stock!! I will be asking my bank for a refund as you have not sent me the order that I placed!!”

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Posted 3 years ago

Hello Nicholas, Thank you for taking the time to leave your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your recent email correspondences with us, we can see that one of our customer services advisors has been in contact with you and was able to resolve this issue. Once again we apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“12 vapes and 7 don’t work! They were either burst, duds or over heating when inhaled! Understandable that a minority may not work but not the majority… Won’t be buying from here again”

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Posted 3 years ago

“Very happy with items I purchased and really quick delivery will definitely be using app again in the near future”

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Posted 3 years ago

“Vapes the best I’ve had Delivery shocking ordered Saturday, arrived Friday”

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Posted 3 years ago

Hello Dean, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your order we can see that it was dispatched using Royal Mail's next day service. Royal Mail have confirmed that due to their current strikes and the subsequent backlog of deliveries, they were under strain and not always able to guarantee their regular service, however, we understand that this is none of your fault. A member of customer services team has reached out to you regarding this issue, if you would like to contact us, please feel free to reply back to the email that was sent to you, or you can call us on 0330 135 9440. Once again we apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Great vapes at the cheapest I’ve found. Fast delivery would highly recommend buying from these !”

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Posted 3 years ago

“Website slow and many items sold out. Delivery of product purchased is good service regarding time of order and receiving. Condition of parcel upon receipt is mostly in a poor state, battered and torn boxes. This is an issue with courier service used not supplier packing, as majority of time items in side are still good.”

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Posted 3 years ago

“Great products at excellent prices! Highly recommended.”

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Posted 3 years ago

“My first order was lost in transit so got in touch with the company and they replaced them straight away…different delivery company and arrived next day! Vapes are brilliant…I’ve been on the same one for 3 days now!”

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Posted 3 years ago

“Product broke within 2 days of purchase and to date currently had no response from DIY eliquids. Very poor customer service and have had to reach out to GeekVape directly. So disappointing!!!”

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Posted 3 years ago

Hello Timothy, Thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so your feedback goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking our recent email correspondences, we can see that a member of our customer services team has reached out to you to resolve this issue, by providing you with a prepaid returns postage label. Please feel free to respond to the email that was sent, or you can call us on 0330 135 9440. We apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“don't understand why companies allow you to pay for next day delivery (£6) to then send your parcel 7 days after”

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Posted 3 years ago

Hello Courtney, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your order we can see that due to Royal Mail's strike action your order was dispatched with a different courier using a Next Day service. Even though this was booked using a Next Day Delivery service we can see the the courier company updated your tracking information with the following "We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery" We are sorry that you experienced this problem with the delivery of your order. A member of our customer services team has reached out to you regarding this issue, and once again we apologise for any inconvenience caused, Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“My order was wrong, emailed DIY E LIQUIDS no response poor customer service”

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Posted 3 years ago

Hello Jamie, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours goes a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologise for not being able to provide you with the service you have expected. However, rest assured we will do our best to ressolve this for you. I can see one of our dedicated customer service advisors has already arranged for replacement items to be sent out to you, and the tracking details for the replacements have been sent to you email address. If you have any further questions regarding this issue, please feel free to contact us on 0330 135 9440 so we can ressolve this for you as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Great product”

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Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews