DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and efficient delivery. Will certainly use again.”

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Posted 3 years ago

“Excellent products and fast delivery 5*”

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Posted 3 years ago

“Always good delivery, reliable, great customer service and cheap compared to shops.”

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Posted 3 years ago

“I've been ordering my vapes and oils from here for about 2 years now and let me tell you what... I'll never go anywhere else!!! The customer service is also 10/10! They have sorted out issues which were completely my fault and have always left me impressed! In addition, their prices and products are the best where I bet you couldn't find a better deal anywhere else. -Emir P.P. You also get reward points which save you a few quid on every order! 😇”

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Posted 3 years ago

“Ordered two weeks ago, still not recieved this order. Despite ordering from other places for xmas presents at the same time, and those arent effected by the postal strikes. I am trying to quit smoking. I do not recommemed, just because of the delivery time. I ordered from this place before the stikes, still took two weeks. Amazon or other sites deliver quicker. No way to track ya parcel either.”

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Posted 3 years ago

“Fantastic service and very good quality definetly will be using again”

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Posted 3 years ago

“Ordered three times now and brilliant each time. Prices are excellent as is the quality of all the items I have purchased so far. Highly recommended.”

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Posted 3 years ago

“Quick and easy process second time ordering first time all products in unwanted second time one item out if stock had a message apologising that one item not in stock asked me to pick another replied and got a further reply thanking me a few moments later had a email to say had been dispatched, very good value for money”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very. Good service quality products and fast delivery”

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Posted 3 years ago

“Always happy to help”

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Posted 3 years ago

“Great on price, excellent on service, I will always recommend, can't speak highly enough great company.”

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Posted 3 years ago

“Great service, will order from here now”

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Posted 3 years ago

“Ordered 19 vapes various ones. Only 16 came and 4 of the vapes leaked in the packaging (coca cola x2 fizzy x2) and vapes didn't last long (puff count) will not be ordering again....”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. A member of our customer services team has contacted you via email so we can resolve this issue for you as soon as possible. Kind regards, DIY E Liquids

Posted 3 years ago

“Brilliant service and fast delivery thank you”

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Posted 3 years ago

“Very happy with the service that I get every time thanks”

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Posted 3 years ago

“Been ordering for a while now and not had an issue. However, the latest batch I have bought is darker in colour to what I would normally receive, so we shall see if it is a dodgy batch.”

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Posted 3 years ago

“Items never arrived and no updates on the actual delivery tracking. This is the second time I've had this issue from this website, first time the l delivery driver just stick it in my outside bin without putting any note through the door and of course the delivery tracking was never updated so I had no idea. When I contacted DIY about this I got a snotty reply about the delivery tracking on their side saying it was delivered with a picture of the parcel in my outdoor bin and absolutely no comment on the fact that there had been no communication about it being left there, let alone the fact that the driver never even knocked on my door as I work from home. This time I have checked the outdoor bins and nothing, still no update on the actual delivery tracking, and I know no one has even attempted delivery at my door as I have a Ring video doorbell. I can't even be bothered to get my money back because the customer service I got last time was rude and just wanted to put the blame on me rather than accept the disgusting service of their delivery drivers. Will never be using again”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase due to the strike actions by Royal Mail. We sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. A member of staff has contacted you via email regarding this issue, and a full refund has been issued for your order. As delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“Delivery takes too long.”

Helpful Report

Posted 3 years ago

Hi, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. We understand you have experienced a postal delay with your purchase. We sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. As delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“was an issue with delivery never even got a reply even now a week later”

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Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We can see that you placed your order on 28-11-2022 using our free 2 to 3 day delivery service, and that your order was delivered on 01-12-2022. On this occasion your delivery arrived on time, however if you experience any issues in the future we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews