DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products for reasonable prices”

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Posted 3 years ago

“I have struggled in the past to get the vapes I like but DIY e-liquids have them on stock. Delivery is quite fast.”

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Posted 3 years ago

“Delivery is slower that a week in the jail! Takes almost a full week to receive goods. You really need to use better delivery companies!”

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Posted 3 years ago

Hi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced a postal delay with your purchase due to the strike actions by Royal Mail. We sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating for both the sender and receiver. As delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. If you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“Order took a while”

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Posted 3 years ago

Hi, Thank you for your recent order with us, and thank you for taking the time to leave us a review. Due to the current strike actions by Royal Mail, we can see that there was a delay with delivery of your order. We sincerely apologise for the inconvenience this has caused. As delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service received. We are glad to see that your order has now arrived and, if you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Had a couple of problems with 2 purcheses that did not work”

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Posted 3 years ago

“Good price and super fast delivery.”

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Posted 3 years ago

“Good products and choice, good delivery times. Unfortunately I have been sent the wrong items recently so only rated a 3 stars due to this.”

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Posted 3 years ago

“Good price good quality”

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Posted 3 years ago

“Good quality at a great with fast delivery. Can't ask for anymore”

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Posted 3 years ago

“Great products at great prices. I would highly recommend DIY Liquids.”

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Posted 3 years ago

“Its good site for cheap liquide very good”

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Posted 3 years ago

“I bought 6 4000 puff vapes, not the best quality decent flavour but definitely did not feel like 4000 puffs definitely less in them and one of them that was sent to me came dead”

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Posted 3 years ago

“Sent the wrong colour tank and advertised it as 4ml version not the 2ml version which I received.”

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Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. A member of our customer services team has contacted you via email so we can resolve this issue for you as soon as possible. Alternatively, you can call us on 0330 135 9440 Kind regards, DIY E Liquids

Posted 3 years ago

“Very good service received”

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Posted 3 years ago

“Fantastic products and great customer service!!!”

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Posted 3 years ago

“The liquids and vape arrived very quickly but the charging cord which was listed as included with the kit was missing. I've emailed customer services twice but no response.”

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Posted 3 years ago

“Not impressed at all .I did receive them and one didn't work so won't be ordering again. I did email when I received them and got no reply.”

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Posted 3 years ago

Hello Sandra, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking your email we can see that a member of our customer services team responded to your email within 4 hours, to try and resolve this issue for you. We have now sent you another email hoping that we can get this matter resolved as swiftly as possible. Alternatively you can contact us on 0330 135 9440. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Fast delivery and quality products”

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Posted 3 years ago

“In My most recent experience, I had 3 ELUX KOKO vapes delivered that should give you 600 puffs. 2 of these vapes were faulty, and both run out in less than half a day after getting a few very light draws with very little vapour coming out of them. I'm not blaming DIY e-Liquids for this, but rather the supplier. I will definitely still use this service, but will 100% steer clear of this specific vape.”

Helpful Report

Posted 3 years ago

Hello Jamie, Thank you for taking the time to leave us a review. We are sorry to hear that you had an issue an item you received and we greatly appreciate your feedback. We will pass this information on to our suppliers and inform them that one of our loyal customers had an issue with this brand. We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews