DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t have products that I ordered one came damaged and didn’t work”

Helpful Report

Posted 3 years ago

“One of the vape arrived broken I tried to contact you but had no response”

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Posted 3 years ago

Hello Kyle, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has replied to the email you sent, but we are yet to receive a response. We have also tried contacting you on the number provided on your account. Can you please reply to the email that was sent on 07/11/2022 or call us on 0330 135 9440, so we can resolve this issue for you as soon as possible Kind regards, Customer Services.

Posted 3 years ago

“My order never arrived, emailed them for an refund/replacement and never heard back”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, it's reviews like this that help us improve our overall customer experience. It seems that one of our customer service advisors has been in communication with you regarding your order as a matter of priority, and a reply was sent to your initial email. A replacement parcel was arranged and this should be with you soon. If you still have any concerns regarding this issue, please feel free to reply to our email or you can contact us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“I ordered Gorilla vapes but each time after about 50 puffs they all would not work I complained and was sent replacements but the same thing happened !!!”

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Posted 3 years ago

“Fast reliable service.”

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Posted 3 years ago

“Brilliant vapes and great service would highly recommend”

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Posted 3 years ago

“Excellent delivery was very quick”

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Posted 3 years ago

“Great service once again and fast delivery.”

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Posted 3 years ago

“I ordered these 1 week and they still haven't arrived and you think it's ok to charge £5.00 for delivery. Pathetic.”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with your purchase and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. Your order details have been passed to a member of our customer services team who will contact you with an update. We apologise for any inconvenience caused. Kind regards, Customer Services.

Posted 3 years ago

“Good choice great flavours and quick delivery can’t fault and taste fab!”

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Posted 3 years ago

“I will 100 percent purchase again”

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Posted 3 years ago

“The flavours and disposables were all excellent, and very fast delivery.”

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Posted 3 years ago

“Ordered from these guys. Paid for next day delivery and ordered well before the cut off time. The order took 3 days to arrive. I emailed but had no response, also tried to call but nobody answered. I would have liked my postage fee returned to me as I would not have paid for next day if I knew it would have taken 3 working days. Also not the first time this has happened with this company”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a reply. Upon checking your order details we can see that you placed your order on a Friday, and that the order was dispatched on time. Please note that our Next Day delivery is for Next working day, which is why the order arrived on the following Monday. Kind regards, Customer Services.

Posted 3 years ago

“Amazing vape supplier. Fast delivery. Quality products. Easy to contact by phone for any enquiries. 10/10 😊”

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Posted 3 years ago

“Delivered fast tasty flavors definitely will buy again”

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Posted 3 years ago

“Delivery is really good always turns up one or two days after order placed . Cheapest we've found and great offer on 3 for £10”

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Posted 3 years ago

“Good quality stuff at a good price. Flavours are really good and there is a huge range to choose from. Packaging is poor. My last package was a bag around a flimsy box with everything loose inside. Two boxes of nic shots were badly damaged with one bottle broken and contents leaked. No worries about 1 bottle but if more had leaked I'd have probably complained.”

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Posted 3 years ago

“Excellent service Excellent value. Good customer service”

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Posted 3 years ago

“First time I've used this company and I can safely say I will definitely be using them from now on,good value for money and very quick delivery, highly recommend Diye-Liquids.”

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Posted 3 years ago

“The three cola vapes arrived and were faulty. Coils were burnt and died within 10 mins”

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Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews