DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 5DAYS ago and still no update on when my order is coming”

Helpful Report

Posted 3 years ago

Hello Keyaan, Thank you for taking the time to leave us a review. We can see that a member of our customer services team has been in contact with you and they have provided you with the relevant tracking details. Upon checking your order tracking details we can see that your order was delivered 2 days after you placed it. You are able to view the tracking details on the following link: https://track.amazon.co.uk/tracking/A11422246043?trackingId=A11422246043 If you have any further questions regarding the order please feel free to contact us at info@diyeliquids.co.uk Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“I am very disappointed with the level of customer service. I placed an order worth over £100 on the morning of Tuesday 11th October. I paid around £8 extra to have next day delivery. On the evening of Thursday 13th October I sent an email to customer service as my delivery had still not arrived. I followed this up with a further email on Saturday 15th October. As of right now, on the evening of Wednesday 19th October, I still do not have the delivery in my possession and I still have not had a reply to either email from customer services.”

Helpful Report

Posted 3 years ago

Hello Liam, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your order we can see that it was dispatched using Royal Mail's next day service. Royal Mail has confirmed that due to their current strikes and the subsequent backlog of deliveries, they are under strain and not always able to guarantee their regular service, however, we understand that this is none of your fault. Upon checking the tracking information for your order we can see that this has now been delivered. A member of our customer services team has reached out to you regarding this issue, if you would like to contact us, please feel free to reply to the email that was sent to you, or you can call us on 0330 135 9440. Once again we apologise for any inconvenience caused. Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Normally I would give 5 stars as offers and deals are brilliant but unfortunately my last of 17 vape has not been deliver and was orderd over 10 days ago I have contacted customer services 6 times with no response from them so I have no idear were my order is and I spend £80”

Helpful Report

Posted 3 years ago

“Second order and still sending wrong items”

Helpful Report

Posted 3 years ago

“Very slow delivery”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review for Order# 58854. Upon checking your order we can see that you made your purchase on Sunday 25th September 2022 at 12:36 pm, and you chose our standard 2-3 working day delivery service. Your order was dispatched with the following Amazon tracking number A11402189663, you are able to view the tracking details on the following link: https://track.amazon.co.uk/tracking/A11402189663?trackingId=A11402189663 The tracking details show that your order was dispatched on Monday 26th September and was delivered the next day on Tuesday 27th September at 14:56, so it is unfortunate that you felt a Next day delivery service was too slow. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“I ordered nine vapes and two of the Elfbar vapes did not work and four others were not working at all and the flavour was gone in no time.”

Helpful Report

Posted 3 years ago

Hello Maria, Thank you for taking the time to leave us a review, its reviews like yours that helps us improve our overall customer experience. We are sorry to hear that you have had issues with some of the items you purchased. We would greatly appreciate it if you could send us an email to info@diyeliquids.co.uk stating which products you had the issues with. As soon as we have this information a member of customer services team can begin to investigate your case, and resolve this for your as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“I had ordered 9 vapes, 5 of the vapes were dead or had leaked. Cant work out why as they were all sealed before opening them.”

Helpful Report

Posted 3 years ago

Hello Kay, Thank you for taking the time to leave us a review, its reviews like yours that helps us improve our overall customer experience. We are sorry to hear that you have had issues with some of the items you purchased. We would greatly appreciate it if you could send us an email to info@diyeliquids.co.uk stating which products you had the issues with. As soon as we have this information a member of customer services team can begin to investigate your case, and resolve this for your as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“12 vapes and 7 don’t work! They were either burst, duds or over heating when inhaled! Understandable that a minority may not work but not the majority… Won’t be buying from here again”

Helpful Report

Posted 3 years ago

“don't understand why companies allow you to pay for next day delivery (£6) to then send your parcel 7 days after”

Helpful Report

Posted 3 years ago

Hello Courtney, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your order we can see that due to Royal Mail's strike action your order was dispatched with a different courier using a Next Day service. Even though this was booked using a Next Day Delivery service we can see the the courier company updated your tracking information with the following "We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery" We are sorry that you experienced this problem with the delivery of your order. A member of our customer services team has reached out to you regarding this issue, and once again we apologise for any inconvenience caused, Kind regards, Customer Services DIY E Liquids.

Posted 3 years ago

“Not received it you ordered over a week ago still not arrived”

Helpful Report

Posted 3 years ago

Hi Don, Thank you for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. A member of our customer services team did contact you by telephone and email regarding your order and we were awaiting a reply. Upon checking your recent correspondences we glad to see that the issue with your order has now been resolved and the tracking number shows your order is out for delivery today. With Royal Mail's current strike actions, delays with the post are unfortunately out of our hands, we will always do everything we can to make sure you are left satisfied with the service receive. If you have any further questions regarding your order, please do not hesitate to contact us and we will be more than happy to help you. Kind regards, Customer Services

Posted 3 years ago

“the product is good but delivery is very bad, did not change delivery address to new one and had to post on the product which has still not arrived”

Helpful Report

Posted 3 years ago

“Normally great service, However I paid for next day delivery and still waiting two days later. Disappointing.”

Helpful Report

Posted 3 years ago

Hello Danielle, Thank you for taking the time to provide us with feedback. Upon checking your order details we can see that your order was placed on 19th August and was dispatched on time using a Next Day delivery service. The Royal Mail tracking number shows that your parcel was delivered on 20th August at 08:45. If you require any additional information regarding this issue please feel free to reach out to us at info@diyeliquids.co.uk or call us on 0330 135 9440. Kind regards, Customer Services.

Posted 3 years ago

“Normally I love this company, however my most recent experience with them has disappointed me. I brought two ‘ultimate bars’ and both ran out immediately after opening them, after this happened I emailed them and didn’t get any response so I emailed twice more with no reply either time.”

Helpful Report

Posted 3 years ago

Hello Finn, Firstly, thank you for taking the time to get back to us with your feedback. Upon checking the emails you sent, we can see that a member of our customer services team replied to your emails on 19/08/2022 and also on 22/08/2022, and we have been awaiting your reply. Please feel free to contact us on 0330 135 9440 if you would like to speak to a member of our customer services to help you with your issue. Kind regards, Customer Services DIY E Liquids

Posted 3 years ago

“Vapes received not as ordered. Ordered 3 super stix vapes. One was right, 2nd was wrong flavour and the 3rd was a cheaper make of vape not even a super stix and flavour I wouldn’t order. Really disappointed when turned up after waiting a while for them to arrive”

Helpful Report

Posted 3 years ago

“1 out of the 4 disposable vapes didn’t work at all when I took it out of the packaging.”

Helpful Report

Posted 3 years ago

“Several of the vapes did not work. Was originally happy with the range but dissatisfied that they did not work.”

Helpful Report

Posted 3 years ago

“Bought 2 gorilla kings and one of them was broke I have emailed but waiting for a reply”

Helpful Report

Posted 3 years ago

“the aspire one vapes are shocking n smok-wow vapes are FAR 2 strong as they get back of throat more than normal cigs. i doubt ill be purchasing from u again!”

Helpful Report

Posted 3 years ago

“I ordered two vapes on a Monday, I paid for next day delivery and they didn’t turn up until Friday, also one of the flavours was incorrect, very annoying as I don’t like the flavour they had sent”

Helpful Report

Posted 3 years ago

“Quick ish delivery vapes are great”

Helpful Report

Posted 3 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews