DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order before 10am for next day delivery paying the extra. Had a call on Friday to say one of the items not available, 2 days after next day delivery purchased, changed item and they threw in a free smaller vape. I should have been contacted before Friday after the order was placed 2 days previously. Real shame.”

Helpful Report

Posted 2 years ago

“Well, not sure what to write here as I have always received acceptable service from you, however this time I received a delivery and the 1 x 10 Box of Strawberry, Watermelon Bubblegum units I ordered ALL taste burnt within the first 10 Puffs(I have opened 3 already same result). I have contacted you in this regard via WhatsApp but I have not even received a response so for this order I should rate you Poor!”

Helpful Report

Posted 2 years ago

“Slow to dispatch and post (Probably deliberate to upsell expedited shipping) . Products arrived as described.”

Helpful Report

Posted 2 years ago

“I've had great service in the previous orders which I've placed. However an order I placed Tuesday 30th May still hasn't arrived. Emailed twice and eventually had to phone as I didn't get a reply. Today, 8th June I'm still waiting for my delivery.!!! This time round I'm really disappointed!!!”

Helpful Report

Posted 2 years ago

“Good products and speedy delivery from the company, my 5th order and that side of the business works well. Rating downgraded from 5 stars due to lack of communication from their customer services team. The make great commitments and fail to deliver.”

Helpful Report

Posted 2 years ago

“I received 3 6000 puff vapes not even a week ago and 2 out of the three vapes are flashing already. They’re meant to have 6000 puffs but I have definitely not used all the vape in under a week. I had one vape, my boyfriend had another one and the last one went to his mate. Mine and his mates are flashing and we’ve hardly used it, definitely not 6000 puffs. My boyfriends one is still working but is getting quite hard to pull from it.”

Helpful Report

Posted 2 years ago

“Delivery was fast and service was great, the 10,000 puff randm tornado vape was not adequate though. I ordered 3 and each one lasted less that 24 hours before burning out, I followed every instruction to avoid this happening (pressing the tip down, letting it stand for a long time and shaking the condensate). I don’t blame the company, as this was a sealed product but they were still faulty products that I wasted £40 on”

Helpful Report

Posted 2 years ago

“as a first time buyer I was really disappointed to order 5 different flavours and get 3 only ,what made it worse I had ordered 2 x 60 mils of 2 of them and got 120 miils of each because 2 of my order was out of stock. as I hadnt tried your flavours before it was always going to be hit or miss but 120 mils was to much sincerley hgm”

Helpful Report

Posted 2 years ago

“Some of the vapes don’t work, burn out after 10 puffs and feel empty.”

Helpful Report

Posted 2 years ago

“Although I insist in always paying for next day delivery I have yet to receive it next day. This time it has been sent by Royal Mail however as it never arrived on time I have now having to wait 2 days. It’s a shame as the vapes are much cheaper on this site. I have reached out before however never seen to get a response .”

Helpful Report

Posted 2 years ago

“I ordered 2x peach mango and 2x grape but the grape bars haven’t yet arrived. I sent a message to customer services 6 days and nobody has responded. I’ve ordered numerous times before and never had any issues at all.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Upon checking your order, we can see that you have only ordered 2 x Peach Mango, and there are no extra items on your order. A member of our customer services team has sent you an email which includes your order invoice so you are able to verify this. If you require any further assistance please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“The vapes have both ran out within 2 days of purchase for 6000 puffs, Elf bars last me longer”

Helpful Report

Posted 2 years ago

“Item stopped working after two days tried to contact but had no response”

Helpful Report

Posted 2 years ago

“One of my Disposable Vapes had leaked. I sent a photo and asked for a replacement. Despite emailing again I had no response. Not even an acknowledgement. My order was almost £50. Will not purchase again. I have had promotional emails but not the courtesy of a reply.”

Helpful Report

Posted 2 years ago

Hello Kerry, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. A member of our customer services team has sent you an email regarding this issue, and we hope to get this resolved for you as soon as possible. If you would like to discuss this further, please contact us on 0330 135 9440. We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“Used to be good very disappointed now they don't seem to be lasting as long with the battery power 1 Used to last me 2 day's they are now lasting a few hours and I'm not using them any different. There are definitely not over 600 puffs”

Helpful Report

Posted 2 years ago

“I ordered the custard cream, vanilla custard and cookie dough juice. I think the flavours are quite bland concidering I chose the sweeter flavoured juice. Was quite disappointed”

Helpful Report

Posted 2 years ago

“Vapes didn’t seem to last as long as they should, definitely weren’t 600 puffs, some only last a couple of hours”

Helpful Report

Posted 2 years ago

Hello Kerry, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible so we can try to resolve this for you. I have sent you over an email hoping that we can get this matter resolved as swiftly as possible. I look forward to hearing from you. Kind regards, DIY E Liquids

Posted 2 years ago

“I had a missing item in my order, i wrote them but no reply, the site not working properly and also the carge you more from the bank account”

Helpful Report

Posted 2 years ago

Hi Razvan, Thank you for your recent order with us, and thank you for taking the time to leave us a review. I can see that a member of our customer services team has replied to your email and we are awaiting a reply. We have provided as much information as possible in the email to show you a break down of your basket total once your Loyalty points were applied. Kind regards, Customer Services

Posted 2 years ago

“Got an order fairly quickly but it wasn't mine. Contacted customer service by voicemail and email. Still awaiting any sort of reply.”

Helpful Report

Posted 2 years ago

“Delivery was good but feel ripped off”

Helpful Report

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews