DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service quick. Had a vape short when received my parcel but they refunded me quickly. Highly recommend”

Helpful Report

Posted 2 years ago

“I ordered the custard cream, vanilla custard and cookie dough juice. I think the flavours are quite bland concidering I chose the sweeter flavoured juice. Was quite disappointed”

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Posted 2 years ago

“First time customer and purchased the "Dr Blueberry - Blueberry" flavour. The service from the store was amazing large bottle- enough to mix the nic shot. The flavour is nothing like anything ive had blueberry before and I used to pick blueberries when I was a child. Id say more blackberry. I did contact the company but, no response so I guess they had the money so no interest.”

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Posted 2 years ago

“I find it difficult to get 10mg but managed to get them from here and at a very reasonable price compared to the high street. delivery was so quick. I have recommended it to friends and they have also ordered some.”

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Posted 2 years ago

“My delivery got lost in transit, I rang up & the issue was dealt with straight away & replacements was delivered within 3 days. Excellent service.”

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Posted 2 years ago

“Very poor service from DIY. I received a falcon king tank that was not as described. on the website clearly stated extra coil and glass included but wasn't. And to make matters worse the tank didn't even work, they then ignored all my emails and when I rang them they said they would get back to me straight away, they never did and now ignore my calls. I will be doing a charge back through my credit card for receiving faulty goods and they have now lost a good customer.”

Helpful Report

Posted 2 years ago

Hello David, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking your order we can see that a refund has already been issued for the tank you purchased. Please note it can take up to 24 hours for the refund to appear in your account. Kind regards, Customer Services

Posted 2 years ago

“Fast delivery excellent prices quality product ! 100% recommend”

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Posted 2 years ago

“Very quick delivery and great customer service 😃”

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Posted 2 years ago

“They are great and lovely choice of flavours aswell”

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Posted 2 years ago

“I ordered & paid for 2 multipacks. I received an email saying the order has been dispatched. Then 2 days later, I get a text saying that 1 of the items is not in stock, bearing in mind that a dispatched email has already been sent. Fair enough these things can happen. I respond to the text advising a replacement for the item not in stock. I then receive an email saying delivery has been delayed due to severe weather. Finally a package arrives, but it's only got 1 item rather than the 2 that I ordered & paid for. I've emailed and text customer services, but have had no response as of yet as to what's happening with the missing item or refund.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent order with us, and thank you for taking the time to leave us a review. We are very sorry to hear that you had an issue with your order. Upon checking our recent correspondences we can see that a member of our customer services team replied to your initial email on 13/03/2023 to arrange for a replacement parcel to be dispatched for the missing item. The tracking details for the replacement show that this was delivered on 16/03/2023. if you have any further queries, please do not hesitate to contact our dedicated customer service team who will be more than happy to help you. Kind regards, DIY E Liquids

Posted 2 years ago

“One of them didn’t work. I did email to let you know but no response.”

Helpful Report

Posted 2 years ago

Hello Nikki, Thank you for taking the time to leave us a review we greatly appreciate your feedback. We understand you have experienced an issue with an item you purchased and we sincerely apologise for the inconvenience this has caused, although these occurrences are very rare, situations such as this can be very frustrating. To resolve this for you immediately, a member of our customer services team has now credited your account with points to the value of this item. Once again we apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“Ordered a lot from these guys, had an issue with one disposable being faulty and another with missing items, but they were quick and efficient to send out replacements and reply to my emails - Really great service”

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Posted 2 years ago

“Great prompt service 👍”

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Posted 2 years ago

“Ordered 10 fizzy cherry and got 10 fizzy grape 🤷‍♂️”

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Posted 2 years ago

“Not received my order yet”

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Posted 2 years ago

Hello Bridget, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours does go a long way to help improve our service. Upon checking your tracking details we can see that your order has now been delivered. You are able to view your tracking details on the following link: https://track.amazon.co.uk/tracking/A11626615703?trackingId=A11626615703 We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“Competitive prices and great loyalty programme. Quick delivery as a standard.”

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Posted 2 years ago

“Vapes didn’t seem to last as long as they should, definitely weren’t 600 puffs, some only last a couple of hours”

Helpful Report

Posted 2 years ago

Hello Kerry, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible so we can try to resolve this for you. I have sent you over an email hoping that we can get this matter resolved as swiftly as possible. I look forward to hearing from you. Kind regards, DIY E Liquids

Posted 2 years ago

“Excellent service and quick delivery. Great value fir money. I would highly recommend to others”

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Posted 2 years ago

“Poor quality vapes. Do not buy! I will be writing my reviews where I can. Very poor quality!”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We understand you have experienced an issue with the products you received and a member of staff has replied to your email regarding this issue. If customers face any issues regarding damaged items we have a returns policy in place so we can resolve these issues a quick as possible. In case you did not receive our initial email, our returns address is: DIY E Liquids G0900 Lok N Store oldbury 6 churchbridge oldbury B96 2AP We apologise for any inconvenience caused. Kind regards, DIY E Liquids

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews