DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

Write Your review

Tell us how DIY E Liquids made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent me a wrong flavour but other than that they are good”

Helpful Report

Posted 2 years ago

“I wouldn't choose another place to get my vapes. Quick. Efficient. Never had a problem so far. Can't say the same about other websites.”

Helpful Report

Posted 2 years ago

“Ordered 21st April, still have not received. Should have received 2-3 working days after.”

Helpful Report

Posted 2 years ago

Hi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. A member of our customer services team has tried to contact you on the telephone number saved on your account but we have not had a response. Can you please call us on 0121 824 5029 to discuss your order? We apologise for any inconvenience caused. Kind regards, Customer Services

Posted 2 years ago

“I have a regular vape order, I earn points as I spend which I then redeem on future orders making my next order cheaper & more points. Free fast delivery with £35 spend. Authentic products & always good offers. I regulary recommend DIY e-Liquids to friends too.”

Helpful Report

Posted 2 years ago

“Love diy e liquids, have ordered many vapes many times. Was disappointed with the delivery this time tho. In the past amazon have delivered within a couple of days from ordering, this time tho was royal mail and took almost a week to arrive”

Helpful Report

Posted 2 years ago

“Fast and easy order and delivery will definitely be purchasing from your self again”

Helpful Report

Posted 2 years ago

“Ordered off this website over a week ago and nothing showed up I contacted them once then contacted them again for a refund but have still not responded so no refund was put in place.”

Helpful Report

Posted 2 years ago

Hello Owen, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking our recent correspondences with you, I can see that a member of our customer services team responded to your initial enquiry on 10/05/2023, and was able to resolve your issue and dispatch your order. You can view the tracking details of your order on the following link, which shows that your order has now been delivered: https://www.royalmail.com/track-your-item#/tracking-results/FR101135470GB If you require any further assistance, please do not hesitate to contact us. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“At all times out of stock, they take the order and get back after a week saying sorry we have don’t have the item in stock - why take the order and payment if thats always the issue? They offer substitute and you end up with a product you don’t like.”

Helpful Report

Posted 2 years ago

Hi Ledi, Thank you so much for taking the time to leave your feedback, it is reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. We are sorry to hear that you were not satisfied with your order. Upon checkout we give all customers the option to select substitute items in their order, for the rare occasion that an item is out of stock. This is to ensure your order is dispatched and delivered on time. If you were not happy with your substitute items please free to contact us on 0121 824 5029 so that a member of our customer services team can assist you. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Got Recommended by a friend,so I made an order,but tbh I was a little disappointed with the juice as their was just no flavour? And I like mine to be tasty as I like the Fruit Flavours,but you couldn't Taste anything,so I'm thinking of buying the Flavour concentrated and adding some to them (even tho I don't know how) lol, but they did come with in 2 days,just wish they would add more flavour plz.”

Helpful Report

Posted 2 years ago

“Brilliant customer service. And quick dispatch time. Would highly recommend.”

Helpful Report

Posted 2 years ago

“The vapes are cheap, if there is a fault with the item the communication with the company is poor, little or no response.”

Helpful Report

Posted 2 years ago

Hello, Firstly thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. Upon checking our email correspondences we can see that a member of our customer services team responded to your email on 02/05/2023, and explained our returns policy to help you resolve your issues. If you still require any further assistance, please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“600 crystal vapes last an hour, customer services don’t respond to you when emailed about the problem. I have spent a lot of money with this company but will take my money else where.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. Upon checking our email correspondences we can see that a member of our customer services team responded to your email on 09/05/2023, and explained our returns policy to help you resolve your issues. We have yet to hear back from you regarding this issue, so if you still require any further assistance, please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Trustworthy, value for money quick postage.”

Helpful Report

Posted 2 years ago

“Great value”

Helpful Report

Posted 2 years ago

“Have been ordering for a few months. So easy to order. Usually prompt delivery. But have changed from DPD to Royal Mail which are not as quick. Still happy with product and service! And would recommend!!!”

Helpful Report

Posted 2 years ago

“Fast delivery and great price, thanks!”

Helpful Report

Posted 2 years ago

“Always very quick delivery, no issue”

Helpful Report

Posted 2 years ago

“Products are great, just takes too long to arrive”

Helpful Report

Posted 2 years ago

“Thats second time when I order elfbars from You guys. First time was all good, I bought 20 of them and all was Ok. This time I've order 30 elfbars, package was nice, delivery on time but more then half of them are finish very shortly sometimes after 3-4 puffs its just stop working. Aint got clue why is that.”

Helpful Report

Posted 2 years ago

Hello Daniel, Thank you so much for taking the time to leave your feedback, it's reviews such as this which help us improve and maintain the customer service you would expect from an online retailer. Whenever customers face issues with the products they received we recommend they contact us via phone or email as soon as possible. If you still require any further assistance, please feel free to call us on 0121 824 5029 so that a member of our customer services team can help you resolve any issue as soon as possible. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews