DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,642 Reviews

74 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03301359440

Email:

info@diyeliquids.co.uk

Location:

Unit 1 Millard Industrial Estate, Cornwallis Road, West Bromwich
B70 9BY

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DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, everything came quick enough - it was bank holiday weekend so understandably took a few extra days from me putting my order in, no complaints whatsoever.”

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Posted 2 years ago

“Fast delivery but one of the products received was incorrect and I am still waiting for a response a week later regarding this.”

Helpful Report

Posted 2 years ago

Hello Billee, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking our email inbox, we can see that you sent your initial email on 05/05/2023 at 11:31, and we sent a reply within 2 hours at 13:31. We are happy to see that you have been in communication with a member of our customer services team the past week via email, and we have now been able to ressolve this issue for you. If you require any further assistance, please feel free to call us on 0121 824 5029 Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“My order 110410 was wrong and I’m still waiting on a response following several emails and a picture. Not satisfied!”

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Posted 2 years ago

Hello there, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. We can see we have unfortunately fallen short of a full 5-star review, we apologize for not being able to provide the service you have expected. However, rest assured we will do our best to remedy this for you. Upon checking your order we can see you selected the option to receive substitute items if, any of the items you ordered we unavailable. This is why you received the extra bottle of Pineapple concentrate. I am also happy to hear you were able to speak to a member of our customer services team over the phone, who was able to explain the issue to you. If you require any further assistance, please feel free to contact us on 0121 824 5029. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“Made a purchase weeks ago and still not received it, I’ve had an order made after that and that’s been delivered, communication has been very poor, I’ve had loads of orders and never had a problem, put me off ordering in future”

Helpful Report

Posted 2 years ago

Hello there, Firstly, thank you for taking the time to get back to us with your feedback, we always strive to provide the best online experience, so feedback such as yours really does go a long way to help improve our service. Upon checking our email correspondences with you, we can see that you have been in constant communication with a member of our customer services team via email, who has responded to each email within 1 working day. We are happy to see that your order has now arrived, and if you require any further assistance, please feel free to contact us on 0121 824 5029. Kind regards, Customer Services DIY E Liquids

Posted 2 years ago

“I’ve been ordering since September 2022, they’re quick and reliable. I had only one issue since using and the customer service helped me straight away. Will keep using their service”

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Posted 2 years ago

“I have been ordering menthol refills for many years, but now they don't seem to be available and had to order a different flavour. What is happening.”

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Posted 2 years ago

“Still not received my full refund from an order placed over 2 weeks ago, numerous emails issued and nothing rectified, would avoid, plenty of other places out there.”

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Posted 2 years ago

“Still waiting to hear when I will receive the rest of my order”

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Posted 2 years ago

“Once I followed the instructions found they are great vapes will defo order again”

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Posted 2 years ago

“Never ordering from here again. Spent £25 on 2 disposable vapes and delivery and both of my vapes after opening them taste burnt and horrible. Gutted”

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Posted 2 years ago

“Fast deliver, perfect vapes”

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Posted 2 years ago

“I received 3 6000 puff vapes not even a week ago and 2 out of the three vapes are flashing already. They’re meant to have 6000 puffs but I have definitely not used all the vape in under a week. I had one vape, my boyfriend had another one and the last one went to his mate. Mine and his mates are flashing and we’ve hardly used it, definitely not 6000 puffs. My boyfriends one is still working but is getting quite hard to pull from it.”

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Posted 2 years ago

“Excellent service packaged very well”

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Posted 2 years ago

“Everything was as described and the delivery was on time. Would recommend to anyone.”

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Posted 2 years ago

“did not give me the right vape at first but now they are sending a new one”

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Posted 2 years ago

“Very quick in posting plus got the 100ml x 3 the flavour is just right and the clouds nice and thick”

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Posted 2 years ago

“Very good. My now favourite vape online shop!”

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Posted 2 years ago

“Great stuff”

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Posted 2 years ago

“I ordered two 3500 elux’s. I opened the first one it lasted me two days, it wouldn’t stop flashing and it started to heat up and smoke was coming out of it. I then opened the other one and within two days it had no flavour left. I know myself that usually one of these would last me just over a week and both have died within a week of having them I’m not satisfied at all.”

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Posted 2 years ago

“I brought flavour concentrates and they have a really good flavour to them, will be buying off DIY E liquids again. 🙂”

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Posted 2 years ago

DIY E Liquids is rated 4.1 based on 1,642 reviews