easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Nothing ",easy" about it. Can't scan code , wouldn't allow me to activate, complete waste of money. Worse than than that, because it would NOT work I ended up with £196 roaming charges!”
Hi Raymond, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and it is still installed on your phone. In addition, I can see that you used some of your data bundle so I am confused why you suggest it didn't work for you. We have thousands of very happy customers that have used our service in Thailand so I can only suggest that your phone settings were not right. But, I am guessing after the fact because you did not let us know you had a problem. We are here to help. As a gesture of goodwill, I will refund your purchase. I would also like to offer you a free test data bundle to make sure you are eSIM ready for your next trip. Please let me know if you would like to take us up on our offer. Safe travels, easySim.
Hi Jenna, we are sorry you did not have a great experience. I can see that you did not use your data bundle for Italy so I will process a refund right now. We have 000's of customers using our service in Italy without problem, so there must be an issue with your phone. We do not have record of you contacting our support, so we did not have the opportunity to assist you. I would be happy to give you a new data bundle and with the help of our support, you can test it and have it working for when you next travel, let us know.
Hi Tom, we are sorry you did not have a great experience. I have checked your eSIM and I can see you used 84% of your data. I have also checked and I cannot see any support cases for you. It's a shame you did not contact our support where I am sure we could have helped with any connectivity issues. I will raise a support case with our network partners and ask them to investigate. Regarding price, we regularly check our prices to ensure we are competitive, so I am not sure what you are using as a comparison.
