easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Unfortunately the experience with easySim during my most recent trip was very poor. I purchased mobile data for Serbia and while I had no service so had to resort to pay my regular service provider for roaming. I had good service experience with easySim in the US but the inconsistency in the service has put me off from using it again”
Hi Iliana, thank you for your review. I am pleased our service worked well for you in in the USA. I have checked your eSIM and you did not choose easySim for data while you were in Serbia. I cannot see a support case for you which is a shame because we could have helped you in minutes. We encourage all customers to ask for help and we have a 'Help' button when you are signed in to my.easysim.global. In any event, I will contact you offline to arrange a refund because you did not activate your data. Safe travels, easySim.
“I bought the easy sim as I was going on a family holiday. I purchased and paid for it before we arrived in Turkey but it NEVER worked for the whole two weeks we were there. As a result I wasn't able to use my phone to contact family in case of emergency. We as a family of 5 ALL purchased a sim from you and were left disappointed. We checked with your company that it would work in the area we were staying and were informed it did . I WOULDN'T recommend your sim to ANYONE as a result. I would also like a full refund for my whole family.”
Hello Andrew, thank you for your review. We take this very seriously. I have checked our support platform and I cannot see any support case raised by you. I can also see that you used data in Turkey so I am confused why you suggest our eSIM did not work for you. Turkey is in our top destinations and we have thousands of customers that have used our service there without issue as you can see from our overwhelmingly positive reviews. I am sure we could have helped you and your family if you had made us aware you were experiencing problems. I will contact you offline to find out more. Safe travels, Jim
“I bought easy sim so that I could save money while abroad. I followed the instructions and my family members bought the sim too. It did not w9rk all holiday until it kicked into action on the bus on the way back to the airport!”
Hello Lisa, thank you for your review. We take this very seriously. I have checked our support platform and I cannot see any support case raised by you. I can also see that you used data in Turkey so I am confused why you suggest our eSIM did not work for you. Turkey is in our top destinations and we have thousands of customers that have used our service there without issue as you can see from our overwhelmingly positive reviews. I am sure we could have helped you and your family if you had made us aware you were experiencing problems. I will contact you offline to find out more. Safe travels, Jim
“No 3G 4G or 5G at all throughout our stay in south, mid and northern Vietnam
Mostly on LTE But a lot of the time no wifi/data at all.
Will return to Airalo who we have successfully used previously”
Hello Andrea, thank you for your review. I have checked our support platform and I cannot see any support cases for you. It is unfortunate that we did not have the opportunity to help you while you were in Vietnam. I can also see that you used over 50% of your data so I can only assume you did have use of data while you were away. I will contact you offline for more information. Safe travels, easySim.
“Bought EasySim for use in Mexico and received a messege to say that problem with sim… sim started to work as soon as I landed back in the UK… followed all instructions but complete waste of money… EasySim have since advised that they would have loved to have helped but without any internet connection after leaving the airport that would not have been possible…”
Hi Claire, thank you for your feedback and I am sorry to hear that you did not have a great experience using easySim. I cannot see any support case raised by you and it is a shame we did not have the opportunity to help. I have checked your eSIM and I can see you did not use it so I will refund your purchase right away. We hope to see you onboard again soon and please let us know if you have any questions regarding connectivity - we are here to help. Safe travels, easySim
“Network coverage available for the country I purchased the sim for was advertised at 4G however I couldn’t get anything quicker than 3G. Disappointing.”
Hi Richard, thank you for your feedback and we are sorry you did not have a great experience. I have checked and I cannot see any evidence that you raised a support case while you were in Egypt. We have 2 networks available in Egypt and I am sure we could have overcome your connection issues if we were made aware. Egypt is one of our top destinations and we have many happy customers that have used our service there and left positive reviews. We hope to see you onboard again soon. Please reach out to us if you have any questions - we are here to help! Safe travels, easySim
Hi Alicia, we have responded to your message on Facebook Messenger. We have also sent you an email from our support and replied to you on this review but you have not responded. We are really confused over your 1* review as we can see that you successfully installed your eSIM and used all your data while in Egypt. You did not let us know you had an issue but we cannot see any problems with your eSIM. We take all negative feedback really seriously and we would love to understand why you think our service did not work for you. We are here to help. Safe travels, easySim
“When I arrived in Singapore I couldn’t get the easysim to work at all. After trying for 2 days I deleted it. Very disappointed and certainly won’t buy again”
Hi Carolyn, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and used a some of the data so I am confused why you suggest it didn't work for you. We have thousands of happy customers that have used our service in Singapore and I am sure we could have resolved the problem. We are here to help. I would like to offer you a free test data bundle to make sure you are eSIM ready for your next trip and I will contact you off line to arrange this if you are happy to try. Safe travels, easySim.
“Nothing ",easy" about it. Can't scan code , wouldn't allow me to activate, complete waste of money. Worse than than that, because it would NOT work I ended up with £196 roaming charges!”
Hi Raymond, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and it is still installed on your phone. In addition, I can see that you used some of your data bundle so I am confused why you suggest it didn't work for you. We have thousands of very happy customers that have used our service in Thailand so I can only suggest that your phone settings were not right. But, I am guessing after the fact because you did not let us know you had a problem. We are here to help. As a gesture of goodwill, I will refund your purchase. I would also like to offer you a free test data bundle to make sure you are eSIM ready for your next trip. Please let me know if you would like to take us up on our offer. Safe travels, easySim.
Hi Jenna, we are sorry you did not have a great experience. I can see that you did not use your data bundle for Italy so I will process a refund right now. We have 000's of customers using our service in Italy without problem, so there must be an issue with your phone. We do not have record of you contacting our support, so we did not have the opportunity to assist you. I would be happy to give you a new data bundle and with the help of our support, you can test it and have it working for when you next travel, let us know.
Hi Tom, we are sorry you did not have a great experience. I have checked your eSIM and I can see you used 84% of your data. I have also checked and I cannot see any support cases for you. It's a shame you did not contact our support where I am sure we could have helped with any connectivity issues. I will raise a support case with our network partners and ask them to investigate. Regarding price, we regularly check our prices to ensure we are competitive, so I am not sure what you are using as a comparison.
