easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Mandy,
Thank you for your review, and I’m sorry to hear that you and your husband were disappointed with your experience.
I was particularly concerned to read that you mentioned contacting us and receiving poor communication. I’ve looked into this, but unfortunately I haven’t been able to find any record of a support request relating to your account. If you did contact us, I’d really like to understand what happened.
I’ve also checked your eSIM and can see that it was active during your trip, so it would be helpful to learn more about the issues you experienced. In many cases, connectivity problems can be resolved quickly with a small settings adjustment, and we would have been very happy to help had we known there was a problem.
I’ll be reaching out to you directly to understand more about your experience and see what we can do to put things right.
Safe travels,
Jim @ easySim
“Sim card stopped working after 1 day saying it had no network. Tried every trick from the website but had no luck so ended up having to use my own roaming data which was a lot more expensive. For me, it wasn't worth it.”
Hi Lucy-Jane,
Thank you for your review, and I’m sorry to hear that your experience did not meet expectations.
I’ve checked your eSIM and can see that it was active before you experienced the loss of service, so I’d really like to understand more about what happened.
It’s a real shame we didn’t hear from you while you were travelling, as our support team is available via live chat and can often resolve issues like this very quickly with a small settings adjustment or network refresh.
We’ll be contacting you directly to learn more about your experience and see how we can help put things right.
Safe travels,
Jim @ easySim
“Didn’t work even though I activated it and turned off phone sim.
Setting it up wasn’t straight forward either so perhaps I missed something but I watched and followed videos and read guidance and it still didn’t work.
I could see it on dashboard when logged in but when downloaded app it wouldn’t recognise my log in details and every time I tried to reset password it took me back to website and suggested I download the app so links must be bugged somewhere.
Overall it was just a very frustrating process and not a good experience therefore would not recommend.”
Hi Kirsty,
Thank you for your review, and I’m really sorry to hear that you had such a frustrating experience.
From what you've described, it sounds like your eSIM was successfully installed but something prevented it from connecting. It's a real shame you didn't get in touch with our support team while you were travelling, as issues like this can usually be resolved very quickly with a small settings adjustment.
I’ve checked your account and can see that the eSIM wasn't used during your trip, so we'd be more than happy to provide you with a replacement eSIM for a future journey. If you decide to give easySim another try, we'd also be delighted to help you before you travel to make sure everything is set up correctly and ready to go.
Thank you also for highlighting the issue you experienced with the app. We take feedback like this seriously and will investigate it further, as we appreciate you bringing it to our attention.
We'll be in touch with you directly to see how we can put things right.
Safe travels,
Jim @ easySim
Hi Gemma,
Thank you for your review, and I’m sorry to hear that you weren’t able to get connected during your trip.
We would have really liked the opportunity to help at the time, as most connection issues can usually be resolved quickly through a small settings adjustment or network refresh. Unfortunately, we didn’t receive any support request from you while you were travelling, so we weren’t aware there was an issue and weren’t able to assist.
We’ll reach out to you directly to learn a bit more about what happened and see how we can help resolve this for you.
Safe travels,
Jim @ easySim
Hi Matthew,
Thank you for your review, and I’m sorry to hear that your experience did not meet expectations.
I’ve taken a look at your eSIM and can see that it was active during your trip, so I’d really like to understand more about the difficulties you encountered and why you felt it wasn’t working correctly.
I can’t see any support requests from you, which is a shame as our team is available via live chat and can usually resolve connection issues very quickly. In many cases, it’s simply a device setting or network selection that needs a small adjustment.
I’m going to contact you directly to learn more about what happened and see how we can help.
Safe travels,
Jim @ easySim
“Second time I have completed a review, speaks volumes about the service as a whole.
I preloaded my Turkish eSim, activated in Istanbul but no connectivity, very annoying when I needed it at airport. Got wife and WhatsApp eSim, and to evidence what I had done by sending screenshot etc, verrrry time consuming and patronising... eSim started working... funny that!!!?? During stay in Turkey found signal dropped out several times a day, My friends on same network did have connectivity. All in all was a very unreliable service.
Lets see if you get and even comment on this second review.”
Hi Katherine,
Thank you for your review. I'm sorry to hear that you were unhappy with your experience.
Having reviewed your account and our support history, I would like to clarify a few points.
This is the only review we have received from you, and this is also the only purchase associated with your easySim account.
Prior to your trip, you contacted us with some pre-sales questions on 13 May and we responded immediately. You then purchased your Turkey eSIM.
When you arrived in Turkey on 17 May and experienced difficulty connecting, you contacted us via WhatsApp at 19:21 GMT. We replied straight away and asked for screenshots so we could check your device settings. Once you provided those screenshots, we identified that your phone was set to prefer 3G rather than 4G/LTE. After we suggested changing this setting, you confirmed at 19:52 GMT that the eSIM was working correctly.
We're pleased that we were able to get you connected within a short period of time.
You mention experiencing further connectivity issues during your stay. Unfortunately, no further support requests were received from you after our initial conversation, so we were not aware that you continued to experience problems. Had you contacted us again, we would have been very happy to investigate and assist further.
We take all feedback seriously and would welcome the opportunity to learn more about the issues you encountered after the initial setup so that we can investigate them properly.
Safe travels,
Jim @ easySim
Hi Donna,
Thank you for leaving a review and I am sorry to hear you did not have a great experience.
I have checked your eSIM and I can see it activated and used a very small amount of data. I have also checked our support platform and I cannot find a help request from you which is a real shame - I am sure our team would have sorted the issue for you very quickly. It is really easy to ask for help - just tap 'Start a chat' in our Help centre for the fastest repsonse.
As you only used a tiny amount of data, you are covered by our money back guarantee. I will contact you offline to arrange a full refund or replacement.
Safe travels,
Jim @ easySim
Hi Alexandra,
Thank you for your review, and I’m really sorry to hear about your experience.
I have checked your eSIM and I can see you installed it but did not use any data. This is generally fixed with a small tweak to your phone settings like switching on Data roaming.
You did not use any data so you’re fully covered by our Money Back Guarantee. We’d be very happy to offer you either a full refund or a replacement eSIM for a future trip.
We’ll reach out to you directly to get this sorted for you.
Safe travels,
Jim @ easySim
Hi Simon,
Thank you for your review, and I’m really sorry to hear about your experience.
I have checked your eSIM and I can see you installed it but did not use any data. This is generally fixed with a small tweak to your phone settings like switching on Data roaming.
I have also checked our support platform and I cannot see any help requests from you which is a real shame! I am sure we could have got you connected in minutes. It is really easy to ask for help - just tap 'Start a chat' in our Help centre.
You did not use any data so you’re fully covered by our Money Back Guarantee. We’d be very happy to offer you either a full refund or a replacement eSIM for a future trip.
We’ll reach out to you directly to get this sorted for you.
Safe travels,
Jim @ easySim
Hi Chloe,
Thank you for your review and I am sorry you did not have a great experience!
I have checked your eSIM and I can see your data bundle for Turkey did activate but you did not use any data. I can also see you did not ask for help which is a real shame! It is really easy to ask for help - just tap 'Start a chat' in the Help centre and we will jump all over it. I am sure we would have got you connected in minutes!
As you did not use any data, you are covered by our Money Back Guarantee and I will contact you offline to arrange a full refund or replacement.
I hope we see you onboard again soon and please reach out to us before you travel and we will make sure you are all set.
Safe travels,
Jim @ easySim
Hi Sebastian,
Thank you for your feedback.
While we appreciate there are lower-cost options available online, we focus on providing a reliable and hassle-free service rather than simply being the cheapest.
I’ve reviewed your order and can see that you were able to successfully use multiple data bundles during your trip, including purchasing top-ups while travelling, which indicates everything worked well for you when it mattered.
For Northern Cyprus specifically, we’ve made a deliberate decision to include coverage for both Northern Cyprus and the Republic of Cyprus. This avoids connectivity issues near the border, where devices can sometimes connect to networks on the opposite side and lose service. While this slightly increases the cost, it ensures a much more consistent and dependable experience for our customers.
We always aim to balance price with performance and reliability, especially in destinations where network behaviour can be unpredictable.
If you have any further feedback, we’d love to hear it.
Safe travels,
Jim @ easySim
Hi Aldana,
Thank you for your review, and I’m really sorry to hear about your experience.
I’ve taken a look at your eSIM and can see that a portion of your data was used during your trip in the USA, which suggests the service was active at times—but it’s clear that your connection wasn’t as reliable as expected, and we’d really like to understand why.
We didn’t receive any support requests from you while you were travelling, which is a shame as our team is available via live chat and can usually help resolve connection issues quickly.
We’ll reach out to you directly to learn more about what happened and see how we can make this right.
Safe travels,
Jim @ easySim
Hi Andrene,
Thank you for your review, and I’m really sorry to hear that your experience didn’t meet expectations.
I’ve taken a look at your eSIM and can see that all of the data was used during your time in Morocco, which suggests it was active - but clearly something didn’t feel right from your perspective, and we’d really like to understand what happened.
I wasn’t able to find any support messages from you during your trip, but we’re always here to help and can usually resolve issues quickly via the “Start a chat” option in our Help Centre.
I’ll reach out to you directly as well so we can look into this further and see how we can make things right.
Safe travels,
Jim @ easySim
Hi Rai,
Thank you for leaving a review and I am sorry to hear you did not have a great experience. I have checked your eSIM and I can see you installed it and used a small amount of data.
I have also checked our support platform and I cannot find any help requests from you which is a real shame. We respond very quickly and always get to the bottom of any issues - it's normally just a small tweak to your phone settings.
I am going to contact you offline to find out more.
Safe travels,
Jim @ easySim
“Used this in France but it just didn't work. I had to keep resetting my iPhone to get it to connect and most of the time it just wouldn't connect at all.
In 6 days, I think it was connected for a total of about 30 minutes.
Not worth the money, even if it is cheap.”
Hi Matt,
Thank you for taking the time to leave a review, and I’m genuinely sorry to hear that your experience in France didn’t meet expectations. It is very rare that we receive negative feedback so we take this very seriously.
I’ve checked your order and can see the eSIM was activated on the 30th of December and the full 1GB data allowance was used within two days, which suggests the eSIM was connecting and actively transferring data during that time.
It’s a real shame we didn’t hear from you while you were travelling. Our support team is available via live chat in the Help centre and resolve any issues very quickly.
We’d love the opportunity to learn more about what happened and help restore your confidence in easySim. I’ll be reaching out to you privately to discuss this further.
Safe travels,
Jim @ easySim
Hi Keith,
Thank you for your review, and I’m really sorry to hear you didn’t have the best experience.
I’ve checked your eSIM, and it shows 1.4GB of the 10GB being used, which suggests it was working for you at some point. I’ve also looked through our support system and couldn’t find any help requests from you — which is a shame, as our team responds very quickly and can usually resolve any setup issues within minutes when we’re made aware.
I’ll reach out to you directly to find out more and see how we can help.
Safe travels,
Jim @ easySim
Hi Joan,
Thank you for your review and I am sorry you did not have the best experience. I can see you installed your eSIM but you did not use any data. If you got charged by your home provider you must have had your normal SIM switched on which we advise against in all of our instructions. I have also checked our support platform and I cannot see any help requests from you which is a real shame! We would have got you connected in minutes with a simple tweak to your phone settings.
You did not use any data so you are covered by our Money Back Guarantee so I will contact you offline to arrange a refund or replacement.
Safe travels
Jim @ easySim
Hi Rod,
Thank you for your review and I am sorry you did not have the best experience. I have checked your eSIM and I can see it was never activated. I have also checked our support platform and I cannot see any help requests from you which is a shame! I am sure we would have got you connected in minutes.
As you did not use your data, you are covered by our Money Back Guarantee so I will contact you offline to arrange your refund.
Safe travels,
Jim @ easySim
Hi Ryan,
Thank you for your review and I am sorry you did not have a great experience.
I have checked your eSIM and I can see you used over 80% of the data you purchased. I have also checked our support platform and I cannot see any help requests from you which is a real shame. We rarely have issues but when we do, we always get to the bottom of it when asked for help.
It is really easy to ask for help, just tap 'Chat with an Expert' in our Help centre for the fastest response.
I am going to contact you offline to find out more and I hope you will try easySim in the future.
Safe travels,
Jim
