easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Barry, thank you for your review and I am concerned why you think you have been mislead. I have checked our support platform and I cannot see any help requests from you. I can also see you used 50% of the data you purchased so everything looks good from here. I am going to contact you offline to find out more. Safe travels, easySim.
“Thanks for refund after not being able to connect on holiday plus I had another one which I couldn't connect I would appreciate a refund for that one also many thanks”
Hi Melvyn, thank you for your feedback and we take this very seriously. I can see you purchased 2 eSIMs but only installed one. The eSIM you installed was used in Dominican Republic but your eSIM for the Caribbean was not installed. I have checked our support platform and I cannot see any 'help' requests from you which is a shame. We would have got you connected in minutes. It is really easy to ask for help, just tap 'Help' when signed in to my.easysim.global for the fastest response to any enquiry. I will contact you offline to arrange a refund for the eSIM you did not install. Safe travels, easySim.
Dear Grace, thank you so much for taking the time to provide us with your feedback. We truly appreciate your effort in letting us know about your experience.
Firstly, we sincerely apologise for the inconvenience you faced with our service. We understand the frustration and disappointment of unexpectedly receiving a high bill from your network provider for data usage abroad. This is certainly not the experience we want our customers to have - after all, avoiding bill shock is the reason for our existence!
We have thousands of customers using our service in Turkey, so we know there will be an issue with the settings on your phone. We would very much like to avoid this happening again to you, so I would like to give you a data bundle that will work in your home location, then give you some 1-2-1 training on using eSIMs. I will connect with you directly to arrange a time convenient for you.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to enhancing our services to ensure a seamless and hassle-free experience for our customers.
We look forward to hearing from you soon and working towards making things better.
Best regards,
Richard
Hi Sarah, thank you for your review and I am sorry you did not have the best experience. I have checked our support platform and I cannot see any requests from you which is a real shame as I am sure we could have helped. All you need to do is sign in to your account and tap 'Help'. We respond very quickly and always get to the bottom of any issues. I have checked your eSIM and I can see you installed it and used a small amount of data in Turkey. Turkey is one of our top destinations and we know our service there is outstanding. I will contact you offline to find out more. Safe travels, easySim.
Hi Afonso, thank you for you review and I am sorry you did not have the best experience. I have checked our support platform and I cannot see a request from you which is a shame as we would have investigated the issue and try to resolve. We try to provide the best experience but on very rare occasions, the local networks let us down. As a result of your report and a few others, we have decided to remove Namibia from our portfolio. I have also refunded your purchase. We hope to see you onboard again soon and please let us know if you have any other questions. Safe travels, easySim
Hi Tim, thank you for your review and I am sorry you have not had the best experience. I have checked your eSIM and I can see you successfully installed it and used data in Morocco. I am not sure what link you are referring to but everything looks fine from here. I have also checked our support platform and I cannot see any requests from you for help which is a real shame because we do not fail when we are made aware of any connectivity issues. We encourage all customers to ask for help if they are unsure, we know this is new technology to a lot of customers. We have a 'Help' button when you are signed in to my.easysim.global and we respond very quickly and are often complimented on our exceptional customer support. In any event, I do hope this has not put you off using easySim in the future and we would love to see you onboard again soon. Safe travels, easySim.
“Unfortunately the experience with easySim during my most recent trip was very poor. I purchased mobile data for Serbia and while I had no service so had to resort to pay my regular service provider for roaming. I had good service experience with easySim in the US but the inconsistency in the service has put me off from using it again”
Hi Iliana, thank you for your review. I am pleased our service worked well for you in in the USA. I have checked your eSIM and you did not choose easySim for data while you were in Serbia. I cannot see a support case for you which is a shame because we could have helped you in minutes. We encourage all customers to ask for help and we have a 'Help' button when you are signed in to my.easysim.global. In any event, I will contact you offline to arrange a refund because you did not activate your data. Safe travels, easySim.
“I bought the easy sim as I was going on a family holiday. I purchased and paid for it before we arrived in Turkey but it NEVER worked for the whole two weeks we were there. As a result I wasn't able to use my phone to contact family in case of emergency. We as a family of 5 ALL purchased a sim from you and were left disappointed. We checked with your company that it would work in the area we were staying and were informed it did . I WOULDN'T recommend your sim to ANYONE as a result. I would also like a full refund for my whole family.”
Hello Andrew, thank you for your review. We take this very seriously. I have checked our support platform and I cannot see any support case raised by you. I can also see that you used data in Turkey so I am confused why you suggest our eSIM did not work for you. Turkey is in our top destinations and we have thousands of customers that have used our service there without issue as you can see from our overwhelmingly positive reviews. I am sure we could have helped you and your family if you had made us aware you were experiencing problems. I will contact you offline to find out more. Safe travels, Jim
“I bought easy sim so that I could save money while abroad. I followed the instructions and my family members bought the sim too. It did not w9rk all holiday until it kicked into action on the bus on the way back to the airport!”
Hello Lisa, thank you for your review. We take this very seriously. I have checked our support platform and I cannot see any support case raised by you. I can also see that you used data in Turkey so I am confused why you suggest our eSIM did not work for you. Turkey is in our top destinations and we have thousands of customers that have used our service there without issue as you can see from our overwhelmingly positive reviews. I am sure we could have helped you and your family if you had made us aware you were experiencing problems. I will contact you offline to find out more. Safe travels, Jim
“No 3G 4G or 5G at all throughout our stay in south, mid and northern Vietnam
Mostly on LTE But a lot of the time no wifi/data at all.
Will return to Airalo who we have successfully used previously”
Hello Andrea, thank you for your review. I have checked our support platform and I cannot see any support cases for you. It is unfortunate that we did not have the opportunity to help you while you were in Vietnam. I can also see that you used over 50% of your data so I can only assume you did have use of data while you were away. I will contact you offline for more information. Safe travels, easySim.
“Bought EasySim for use in Mexico and received a messege to say that problem with sim… sim started to work as soon as I landed back in the UK… followed all instructions but complete waste of money… EasySim have since advised that they would have loved to have helped but without any internet connection after leaving the airport that would not have been possible…”
Hi Claire, thank you for your feedback and I am sorry to hear that you did not have a great experience using easySim. I cannot see any support case raised by you and it is a shame we did not have the opportunity to help. I have checked your eSIM and I can see you did not use it so I will refund your purchase right away. We hope to see you onboard again soon and please let us know if you have any questions regarding connectivity - we are here to help. Safe travels, easySim
“Network coverage available for the country I purchased the sim for was advertised at 4G however I couldn’t get anything quicker than 3G. Disappointing.”
Hi Richard, thank you for your feedback and we are sorry you did not have a great experience. I have checked and I cannot see any evidence that you raised a support case while you were in Egypt. We have 2 networks available in Egypt and I am sure we could have overcome your connection issues if we were made aware. Egypt is one of our top destinations and we have many happy customers that have used our service there and left positive reviews. We hope to see you onboard again soon. Please reach out to us if you have any questions - we are here to help! Safe travels, easySim
Hi Alicia, we have responded to your message on Facebook Messenger. We have also sent you an email from our support and replied to you on this review but you have not responded. We are really confused over your 1* review as we can see that you successfully installed your eSIM and used all your data while in Egypt. You did not let us know you had an issue but we cannot see any problems with your eSIM. We take all negative feedback really seriously and we would love to understand why you think our service did not work for you. We are here to help. Safe travels, easySim
“When I arrived in Singapore I couldn’t get the easysim to work at all. After trying for 2 days I deleted it. Very disappointed and certainly won’t buy again”
Hi Carolyn, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and used a some of the data so I am confused why you suggest it didn't work for you. We have thousands of happy customers that have used our service in Singapore and I am sure we could have resolved the problem. We are here to help. I would like to offer you a free test data bundle to make sure you are eSIM ready for your next trip and I will contact you off line to arrange this if you are happy to try. Safe travels, easySim.
“Nothing ",easy" about it. Can't scan code , wouldn't allow me to activate, complete waste of money. Worse than than that, because it would NOT work I ended up with £196 roaming charges!”
Hi Raymond, we are sorry you did not have a great experience. It is important that you raise any issues immediately with our support so that we can resolve the problem. I cannot see any evidence that you raised a support case and it is unfortunate that we did not have the opportunity to help you. I can also see that you successfully installed your eSIM and it is still installed on your phone. In addition, I can see that you used some of your data bundle so I am confused why you suggest it didn't work for you. We have thousands of very happy customers that have used our service in Thailand so I can only suggest that your phone settings were not right. But, I am guessing after the fact because you did not let us know you had a problem. We are here to help. As a gesture of goodwill, I will refund your purchase. I would also like to offer you a free test data bundle to make sure you are eSIM ready for your next trip. Please let me know if you would like to take us up on our offer. Safe travels, easySim.
Hi Jenna, we are sorry you did not have a great experience. I can see that you did not use your data bundle for Italy so I will process a refund right now. We have 000's of customers using our service in Italy without problem, so there must be an issue with your phone. We do not have record of you contacting our support, so we did not have the opportunity to assist you. I would be happy to give you a new data bundle and with the help of our support, you can test it and have it working for when you next travel, let us know.
Hi Tom, we are sorry you did not have a great experience. I have checked your eSIM and I can see you used 84% of your data. I have also checked and I cannot see any support cases for you. It's a shame you did not contact our support where I am sure we could have helped with any connectivity issues. I will raise a support case with our network partners and ask them to investigate. Regarding price, we regularly check our prices to ensure we are competitive, so I am not sure what you are using as a comparison.
