easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Really easy to use to access internet while abroad. I was not sure how to use it to receive texts or phone calls which caused some difficulties, so need to research this for next time I am abroad.”
Hi Amanda, thank you for your review and we are delighted our eSIM worked for you.
For future reference, our eSIMs are data only and not designed for traditional phone calls and SMS. However, you can make calls and send messages on apps like Facetime and WhatsApp as these use data.
If you need to make calls using your mobile/cellular number, you can select your Primary SIM for calls and SMS but your home mobile network provider may charge you for calls and SMS while roaming - so, we recommend you switch it off while travelling.
I hope that helps and we hope to see you on board again soon!
Safe travels,
Jim - easySim
“Once I got the hang of turning it on&off It was good .It did not work while ship was at sea , hence the need to turn it off I was also very careful when I used it .
Thanks would use it again .”
“Easy to install and use.. Gave very good coverage as we traveled through Florida. Would love to have had some old-fashioned Telephone coverage though. This would have given me a 5* experience.”
“Purchased for use in Portugal. After a car breakdown was unable to connect to the the local contact or the UK. After contact from Easysim I was mistaken and did not realise that you could not use the sim for mobile phone calls in Portugal and are for data only. On using the easysim for data, I had no problem and it worked fine. Now I know the limitations of the sim I would certainly use them again in Portugal. The company responded to my review very quickly and in a pleasant manner. I have only given four stars as the sim does not include making local calls, which I was not clear about on purchase. Otherwise it was a fairly easy process to purchase, activate and was competitively priced.”
Hi Graham, thank you for your review and I am sorry to hear about your car breakdown. I can see your eSIM was connected and you used 1.2GB of data so it was working in Portugal. I have also checked our support platform and I cannot see any help requests from you which is a shame. It is really easy to ask for help - just tap 'Help' when signed in to your account for the fastest response to any enquiry.
Our eSIMs are 'data only' and not designed for traditional calls but you can make calls using apps like WhatsApp and Facetime because they use data. In an emergency, you can switch your Primary SIM on to make a call but your home network provider may charge you for that call.
I am going to contact you offline to find out more. Safe travels, Jim - easySim.
“Everything worked well except the instruction to scan the QR code to activate, I needed another device to open up my email and then scan with my phone. I was over cautious and didnt use all my data but very easy to swap countries as i travelled.”
Hi Janet, thank you for your review and we are delighted our eSIM worked for you.
By the way, there is another way to install your eSIM without the QR code and we have helpful video guides for iOS, Android and Samsung in our 'Help Centre'.
Safe travels,
easySim
Hi Mathieu, thank you very much for your 4 star review and we are delighted our eSIM worked for you in the main. I have checked our support platform and I cannot see any 'Help' requests from you which is a shame. I am sure we could have helped if you were experiencing slower speeds in some locations. I hope you will try easySim in the future and please let us know if you need any help - just tap 'Help' when signed in to your account for the fastest response to any enquiry. Safe travels, easySim.
“My easySim did not work well but I DID get some coverage while traveling. What I am pleased to report is that easySim reached out to me and provided me with a refund, a travel credit, AND gave me helpful advice on how to deal with any challenges that might come up during future travel. GREAT customer support!”
Hello Leslie, thank you for your review and I am sorry you did not have the best experience. I have checked your eSIM and I can see you only used a small amount of data. I can also see you did not raise a help request which is a shame, I am sure we could have helped. It is really easy to ask for help - just tap 'Help' when signed in to your account for the fastest response to any enquiry. I will contact you offline to find out more. Safe travels, easySim.
“Great first experience with easySim in Australia and New Zealand. Good value for money and easy to use. The only issue i had was that I was unable to use imessage to contact family, so used Whatsapp instead.”
Hi Clare, thank you for your 4* review and we are delighted our eSIM worked for you.
Regarding iMessage, our eSIMs support iMessage and iPhones ask a question on set up. We have included that step in our installation video which you can find in our Help Centre.
You can also configure iMessage after installation and our support team could have helped you with that in minutes. It's really easy to ask for help - just tap 'Help' when you are signed in to your account for the fastest response to any enquiry.
Thanks again for your review and we hope to see you onboard again soon.
Safe travels,
easySim
Hi Joana,
Thank you for your 4 star review and I am delighted our eSIM worked for you. You can check usage anytime by signing in to your account at my.easysim.global.
I hope that helps but please get in touch if you have any questions - just tap 'Help' when signed in.
Safe travels,
easySim
“Even though I had an issue with the eSIM the company tried their hardest to work out what the problem was.
Having said this my husband had the same eSIM and his was absolutely fine
Company did whatever they could to sort the issue out for me”
Hi Alison, thank you for your review and I am disappointed that you did not have the best experience. I can assure you that our eSIMs cannot consume data by themselves and there must be a reason why your phone consumed 1GB of data in 24 hours. I have also checked our support platform and I can see you did not ask for help which is a shame because I am sure we would have got to the bottom of it for you. I will contact you offline and hopefully, we can work out why your phone used so much data. On a positive note, I am pleased your husband had a good experience with the same eSIM and data bundle. Safe travels, easySim.
Hi Nigel, thank you for your review and I am pleased our eSIM worked for you. I can confirm that you used over 50% of the data. If you were unsure, we could have confirmed if you had raised a help request - it's really 'easy' to do... just tap 'Help' when signed in to your account for the fastest response to any enquiry. Thanks again. Safe travels, easySim.
