easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“My easySim did not work well but I DID get some coverage while traveling. What I am pleased to report is that easySim reached out to me and provided me with a refund, a travel credit, AND gave me helpful advice on how to deal with any challenges that might come up during future travel. GREAT customer support!”
Hello Leslie, thank you for your review and I am sorry you did not have the best experience. I have checked your eSIM and I can see you only used a small amount of data. I can also see you did not raise a help request which is a shame, I am sure we could have helped. It is really easy to ask for help - just tap 'Help' when signed in to your account for the fastest response to any enquiry. I will contact you offline to find out more. Safe travels, easySim.
“Great first experience with easySim in Australia and New Zealand. Good value for money and easy to use. The only issue i had was that I was unable to use imessage to contact family, so used Whatsapp instead.”
Hi Clare, thank you for your 4* review and we are delighted our eSIM worked for you.
Regarding iMessage, our eSIMs support iMessage and iPhones ask a question on set up. We have included that step in our installation video which you can find in our Help Centre.
You can also configure iMessage after installation and our support team could have helped you with that in minutes. It's really easy to ask for help - just tap 'Help' when you are signed in to your account for the fastest response to any enquiry.
Thanks again for your review and we hope to see you onboard again soon.
Safe travels,
easySim
Hi Joana,
Thank you for your 4 star review and I am delighted our eSIM worked for you. You can check usage anytime by signing in to your account at my.easysim.global.
I hope that helps but please get in touch if you have any questions - just tap 'Help' when signed in.
Safe travels,
easySim
“Even though I had an issue with the eSIM the company tried their hardest to work out what the problem was.
Having said this my husband had the same eSIM and his was absolutely fine
Company did whatever they could to sort the issue out for me”
Hi Alison, thank you for your review and I am disappointed that you did not have the best experience. I can assure you that our eSIMs cannot consume data by themselves and there must be a reason why your phone consumed 1GB of data in 24 hours. I have also checked our support platform and I can see you did not ask for help which is a shame because I am sure we would have got to the bottom of it for you. I will contact you offline and hopefully, we can work out why your phone used so much data. On a positive note, I am pleased your husband had a good experience with the same eSIM and data bundle. Safe travels, easySim.
Hi Nigel, thank you for your review and I am pleased our eSIM worked for you. I can confirm that you used over 50% of the data. If you were unsure, we could have confirmed if you had raised a help request - it's really 'easy' to do... just tap 'Help' when signed in to your account for the fastest response to any enquiry. Thanks again. Safe travels, easySim.
“Easy process, but needs to be more mobile friendly as I had press some buttons on the form a few times before it worked. But otherwise, it was fairly straightforward, signal was good and cost was reasonable.”
“Once installed and set up the e-sim was easy to use and functioned well.
Areas for further attention was
a. The set-up was not that easy and a confirmation email could be useful that it was set up correctly would assist.
b. Daily Data usage could be made more easy to access
c. A reminder was needed the day before that the esim was due to expire. ie It expired at 2pm in USA in the middle of a ling car trip when iphone maps were being used and so this was a surprise that the esim stopped working in the miiddle of a car journey! It should have kept going to midnight USA time not uk time”
Hi Bernard,
Thank you for your review and we are delighted our eSIM worked for you. Thank you also for your feedback which I have answered below:
a - we sent an email to you when you installed your eSIM.
b - you can view usage on the homepage when you are signed in to your account.
c - the usage indicator on the homepage also has a date of expiry. I can see you used your eSIM from the 6th of November to the 6th of December when your 30 days ran out. You can top up and extend the duration by signing in to your account.
I hope that helps and we look forward to seeing you on board again soon. If you have any other questions, please tap the Help button when signed in to your account.
Safe travels,
easySim
“It worked str8 forward, would be great if it was working for those 30/31 days being abroad rather than calendar days as well as a universal esim for more than one country, as I use to travel a lot and I would have to have a separate esim for each country.”
