easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“I recently used Easy Sim's travel eSIM for roaming data in Europe, specifically in France and Italy. *Hands down, it was the best travel eSIM experience I've had!* Using a single package for both countries was not only convenient but also *significantly cheaper* compared to other options.
What truly stood out about Easy Sim was their *exceptional customer support*. When my network stopped working due to a settings issue on my phone, I reached out to them via WhatsApp, and *they jumped in immediately* to resolve the problem. Someone from their team fixed the issue right away, ensuring I was back online without any hassle.
If you're planning a vacation and want to stay connected without worrying about internet hassles, I highly recommend Easy Sim.
I'm sharing this review purely from a good experience.”
“Easy to use did not have any issues when in america using this e-sim, notified me when i was running out of data with plenty of time to renew or buy more would definitely use again in the future”
“Sim card stopped working after 1 day saying it had no network. Tried every trick from the website but had no luck so ended up having to use my own roaming data which was a lot more expensive. For me, it wasn't worth it.”
Hi Lucy-Jane,
Thank you for your review, and I’m sorry to hear that your experience did not meet expectations.
I’ve checked your eSIM and can see that it was active before you experienced the loss of service, so I’d really like to understand more about what happened.
It’s a real shame we didn’t hear from you while you were travelling, as our support team is available via live chat and can often resolve issues like this very quickly with a small settings adjustment or network refresh.
We’ll be contacting you directly to learn more about your experience and see how we can help put things right.
Safe travels,
Jim @ easySim
“It was easy to set up and I only had a problem on one day when my daughter was using it as a hot spot and it stopped working, so we took care for the rest of the holiday.
I was a bit upset because I had purchased a 7 day eSim.
Because of my flight times, I knew that I would be there for slightly over 7 days, so I purchased an additional 3 day eSim, just in case of delays.
I received a message to say it had been added on but at the end of the 7 days, I received repeated text messages (about 30, before I decided to switch the eSim off). I was really distressed by this and worried that I would be charged or the the 3 day eSim didn't work.”
Hi Julie,
Thank you for your review and for taking the time to share your experience.
I'm pleased to hear that you found the eSIM easy to set up, although I'm sorry to hear about the issues you experienced towards the end of your trip.
It's concerning to hear about the repeated text messages you received after your initial 7-day bundle expired. We'd really like to understand more about what happened, as we haven't come across this before and would like to investigate it further.
It's also a shame we didn't hear from you while you were travelling. Our support team is available via live chat and we'd have been more than happy to help work through the issue and give you peace of mind.
We'll be contacting you directly to learn more about the messages you received. We'd also be happy to arrange a refund for the additional 3-day bundle, as we can see it was only used very lightly.
Thank you again for bringing this to our attention, and we hope we can put things right for you.
Safe travels,
Jim @ easySim
