easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“I've used easySim many times across a wide range of destinations, and they've never let me down. The setup is always quick and straightforward, coverage has been reliable, and I've stayed connected without any hassle wherever I've travelled. Their prices are competitive, the app is easy to use, and the customer service has always been excellent whenever I've needed assistance. I wouldn't hesitate to recommend easySim to anyone looking for a dependable eSIM provider. I'll definitely keep using them for future trips!”
“Your product not only did not work when I arrived in Portgual on Sept 1 but your customer service could not assist in correcting the issue...I have contacted my bank and disputed your charge. I was forced to purchase another esim from my cell phone provider that did work first time!!!!”
Hi James,
Thank you for your review. I’m sorry you experienced difficulties when you first arrived in Portugal, and I understand how frustrating that must have been when you were expecting to be connected immediately.
I have reviewed your support conversation and our support records, and I would like to clarify what happened. You contacted us when you arrived in Portugal and our support team worked with you to install and activate the eSIM. This was resolved within around 10 minutes.
Our records also show that the eSIM subsequently transferred approximately 50% of the 20GB Europe bundle, which indicates that the service was active and data was being used during your trip.
I’m therefore sorry to see the experience described as though the issue could not be resolved by our customer service team. We were able to get the eSIM working with you, although I appreciate that having an issue on arrival was frustrating and that you ultimately chose to purchase another eSIM as well.
We’ll contact you directly as we’d like to understand whether there was anything else during your trip that didn’t meet your expectations and see if there is anything further we can do to put this right.
Safe travels,
Jim @ easySim
“in the beginning i could not connect well, but got a quck help by email support and enjoyed my courrt while travelling in Turkey, was super convenient!!”
“I found this eSIM option very easy to install and have no issue to use my roaming data through this service, the only issue was the left over data can’t be used to my onward journey to another country - otherwise I discovered this easySim very useful rather using any physical SIM cards. Hassle free at all.”