easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“I recently used Easy Sim's travel eSIM for roaming data in Europe, specifically in France and Italy. *Hands down, it was the best travel eSIM experience I've had!* Using a single package for both countries was not only convenient but also *significantly cheaper* compared to other options.
What truly stood out about Easy Sim was their *exceptional customer support*. When my network stopped working due to a settings issue on my phone, I reached out to them via WhatsApp, and *they jumped in immediately* to resolve the problem. Someone from their team fixed the issue right away, ensuring I was back online without any hassle.
If you're planning a vacation and want to stay connected without worrying about internet hassles, I highly recommend Easy Sim.
I'm sharing this review purely from a good experience.”
“You can have cheap or you can have good, but you can't have both! The easySim barely seemed to function. Google maps would load, but mostly without any of the information needed to navigate by, such as street names. I couldn't receive emails, and had to rely on connecting to the hotel's WiFi in order to stay up-to-date. In future, I will purchase an esim from another provider.”
Hi David,
Thank you for leaving a review and I am sorry you did not have a great experience.
I have checked your eSIM and I can see you installed it but did not activate your data. As you did not use any data, you are covered by our Money Back Guarantee.
I have also checked our support platform and I cannot see any help requests from you which is a real shame. We would have got you connected in minutes with a small tweak to your phone settings. Turkey is our top destination and we have thousands of very happy customers using our service there.
In any event, I am going to contact your offline to arrange a refund or replacement.
Safe travels,
Jim @ easySim
“I was in Montenegro and the easySim worked so well. Easy to use and download. The eSIM lasted all the time (3 days) I was there too. I used video, phone calls and WhatsApp with ease!”
Hi Sebastian,
Thank you for your feedback.
While we appreciate there are lower-cost options available online, we focus on providing a reliable and hassle-free service rather than simply being the cheapest.
I’ve reviewed your order and can see that you were able to successfully use multiple data bundles during your trip, including purchasing top-ups while travelling, which indicates everything worked well for you when it mattered.
For Northern Cyprus specifically, we’ve made a deliberate decision to include coverage for both Northern Cyprus and the Republic of Cyprus. This avoids connectivity issues near the border, where devices can sometimes connect to networks on the opposite side and lose service. While this slightly increases the cost, it ensures a much more consistent and dependable experience for our customers.
We always aim to balance price with performance and reliability, especially in destinations where network behaviour can be unpredictable.
If you have any further feedback, we’d love to hear it.
Safe travels,
Jim @ easySim
“Waaaaaaaaaaaaaaay too expensive. All I need is to be able to recieve 2FA SMSs. Do better with more realistic prices and I might come back. Only then can I give you above 3 stars.”
Hi Willy,
Thank you for your review - I’m sorry to hear that the product didn’t meet your expectations.
It looks like there may have been a misunderstanding around how our eSIMs work. easySim provides data-only eSIMs, which means they don’t support traditional SMS services, including receiving 2FA (two-factor authentication) text messages. We do try to make this clear on our website, but I appreciate it’s frustrating if this wasn’t what you needed.
In terms of pricing, the plan you purchased was £2.99, which is one of our lowest-cost options and is designed for light data usage while travelling. I can also see that only a very small amount of data was used.
Given the circumstances, you are covered by our Money Back Guarantee, and I’m more than happy to put this right for you.
I’ll follow up with you directly to arrange a refund or, if helpful, suggest a more suitable option for your needs.
Safe travels,
Jim @ easySim
“It was easier than I thought. I waited until I was airborne where there is no internet and configured it on my phone so it would be active when I landed.
I have an iphone 16 and the settings in ‘data’ were very clear. However, my wife has an older iphone (SE I think) and it was a bit confusing. We weren’t 100% sure if the change really had been made. Obviously this is an Iphone problem and nothing to do with EasySim.
I would definitely use EasySim again for certain trips.”
“The SIM was not working in Turkey, and that is ok, if information about this was available. Instead, tha SIM was mimiking connection up to 3G, but with no internet.”
Hi Aleksandar,
Thank you for your review and I am disappointed to hear you did not have a great experience. It is also very confusing for a couple of reasons:
1) Turkey is our number one destination and we have thousands of very happy customers that have used, and our using our eSIMs right now.
2) You used over 50% of your data and I can see you did that on 4G and 5G so I am not sure what you mean by 'no internet'.
I have also checked our support platform and I cannot see any help requests from you which is a real shame. We have made it very easy to ask for help - just tap 'Start a chat' in our Help centre for the fastest response.
I am going to contact you offline to find out more.
Safe travels,
Jim @ easySim
Hi Aldana,
Thank you for your review, and I’m really sorry to hear about your experience.
I’ve taken a look at your eSIM and can see that a portion of your data was used during your trip in the USA, which suggests the service was active at times—but it’s clear that your connection wasn’t as reliable as expected, and we’d really like to understand why.
We didn’t receive any support requests from you while you were travelling, which is a shame as our team is available via live chat and can usually help resolve connection issues quickly.
We’ll reach out to you directly to learn more about what happened and see how we can make this right.
Safe travels,
Jim @ easySim
Hi Andrene,
Thank you for your review, and I’m really sorry to hear that your experience didn’t meet expectations.
I’ve taken a look at your eSIM and can see that all of the data was used during your time in Morocco, which suggests it was active - but clearly something didn’t feel right from your perspective, and we’d really like to understand what happened.
I wasn’t able to find any support messages from you during your trip, but we’re always here to help and can usually resolve issues quickly via the “Start a chat” option in our Help Centre.
I’ll reach out to you directly as well so we can look into this further and see how we can make things right.
Safe travels,
Jim @ easySim
