easySim.global Reviews

Name: easySim.global
Address: Unit 1.1 Central Point, Kirpal Road, Portsmouth, Hampshire
Rating: 4.68

4.7 Rating 1,957 Reviews

93 %

of reviewers recommend easySim.global

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About easySim.global:

easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.

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“I've used easySim many times across a wide range of destinations, and they've never let me down. The setup is always quick and straightforward, coverage has been reliable, and I've stayed connected without any hassle wherever I've travelled. Their prices are competitive, the app is easy to use, and the customer service has always been excellent whenever I've needed assistance. I wouldn't hesitate to recommend easySim to anyone looking for a dependable eSIM provider. I'll definitely keep using them for future trips!”

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Posted 3 months ago

“Good product, it will be nice to get an email or message how to activate it”

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Posted 9 hours ago

“Easy to use, kept me up to date with my consumption and good value for money. The only reason it's not 5 out of 5 is that I didn't have 100% coverage, but then I was travelling to some isolated locations. Would use again.”

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Posted 1 day ago

“Excellent value, easy to use and did exacty what I needed”

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Posted 1 day ago

“Absolutely brilliant never let me down”

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Posted 2 days ago

“I'm not a natural techy so was wary about using an eSIM but it was so easy and reliable”

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Posted 2 days ago

“This was so easy to set up with great instructions. Will definitely recommend to friends.”

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Posted 2 days ago

“I found this sim not perfect and quite irractic in providing service, the main reason I purchased this was to use in an emergency but in reality could not rely solely using this method”

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Posted 2 days ago

Hi Mark, Thank you for your review. I'm sorry to hear that you found the connection inconsistent, particularly as you purchased the eSIM to have reliable connectivity in case of an emergency. North Cyprus is one of our top ten most popular destinations, with thousands of customers having successfully used our eSIMs there. We're therefore particularly disappointed that your experience didn't meet the standard we'd expect. I've looked into your eSIM and can see that it was successfully installed and transferred data during your trip, although I appreciate that this doesn't necessarily mean the connection was consistently reliable. I've also reviewed your conversation with our support team. When you contacted us, we responded and subsequently checked your eSIM, which appeared to be active and transferring data at the time. As we didn't receive a further reply from you, we understood that the issue may have resolved itself and the chat was subsequently closed. I'm sorry if that wasn't the case, as we would have been very happy to continue investigating any ongoing connection problems. We'll contact you directly to understand a little more about what happened and see if there's anything we can do to put things right. Safe travels, Jim @ easySim

Posted 1 day ago

“I was recommended to use this for a recent trip to the USA. Unfortunately, I was very disappointed in the WiFi connection. Update to my review. Although I didn't have a great experience, the customer service following my initial review has been exemplary. Apparently there is a live chat function I could've used to help, although I didn't realise at the time. Jim has given me a full refund and I would try them again if I was going abroad.”

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Posted 3 days ago

Hi Karen, Thank you for your review. I'm really sorry to hear that your easySim didn't work as expected during your trip to the USA, particularly when you needed internet access for maps and tourist information. Our eSIMs provide mobile data rather than Wi-Fi, allowing you to access the internet while you're out and about without needing to find a Wi-Fi connection. From what you've described, it sounds as though your phone wasn't able to use the eSIM's mobile data connection. This can sometimes be caused by a phone setting, such as mobile data selection or data roaming, and is often something our support team can resolve in just a few minutes. Unfortunately, we didn't receive a support request from you while you were travelling, so we didn't have the opportunity to investigate and help get you connected. It's a real shame, as we would have been very happy to help. Importantly, your purchase is covered by our Money-Back Guarantee, so we'd be happy to arrange a full refund or provide a replacement eSIM for a future trip. I'll contact you directly to find out a little more about what happened and arrange whichever option you'd prefer. I'm sorry we weren't able to help you during your trip, Karen, but I hope we can at least put things right for you now. Safe travels, Jim @ easySim

Posted 3 days ago

“Good and easy”

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Posted 3 days ago

“Bought it the first time i visited Northern Cyprus but it took longer setting up the 2nd time round... once sorted was easy enough but watch the data can run out quick”

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Posted 3 days ago

“Bought the esim as i was going on a cruise and ships wifi was too dear to connect to. Could not get it connected but through chat with the easysim team we have came to the conclusion that it was a fixable mistake. The after service though from easysim has been second to none and they have refunded payment also advised me if i need to buy an easysim in the future to contact them and they will walk me through the installation step by step. Very friendly and prompt service.”

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Posted 3 days ago

Hi Amanda, Thank you for your review. I’m sorry to hear that your easySim didn’t work as expected during your trip. I’ve checked your eSIM and can see that it was successfully installed and connected to a local mobile network, although no data was transferred. This suggests there may have been a phone setting preventing mobile data from working, rather than an issue with the eSIM installation itself. In many cases, something as simple as checking the mobile data settings, enabling data roaming or selecting the correct network can resolve this type of issue in just a few minutes. Unfortunately, we didn’t receive a support request from you while you were travelling, so we didn’t have the opportunity to investigate and help get you connected. Our support team is available seven days a week, and we would have been very happy to help. We’ll contact you directly to find out a little more about what happened and, importantly, see how we can put things right for you. Safe travels, Jim @ easySim

Posted 3 days ago

“Easy to install. Also note when data is running low so you can renew…very useful. Recommend!”

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Posted 4 days ago

“Easy to set up and worked a treat”

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Posted 4 days ago

“Excellent network coverage, easy to use, I recommend.”

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Posted 4 days ago

“The easysim was easy to use, i was able to activate it easily once we arrived in Vietnam. We would use it again”

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Posted 5 days ago

“Very satisfied! During my trip, I had internet access throughout most of the city, except in a few areas where connectivity was limited due to the country's internet restrictions.”

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Posted 5 days ago

“Good value and easy to follow the instructions . Made a huge difference being able to access the internet ( when available) at all times during our holiday”

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Posted 5 days ago

“Good value and very easy to use, very happy to use again on our next holiday away.”

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Posted 6 days ago

“Worked well easy to install and use.”

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Posted 6 days ago

“Easy to use, good explained how to setup. Recommending”

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Posted 6 days ago

easySim.global is rated 4.7 based on 1,957 reviews