easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“I had big problems when I arrived in China with the eSIM as it didn’t work for 3 days in Chongqing and only came live after 4 days on the high speed train then worked fine for 8days then stopped working in Hong Kong for another 3 days. When I got home I had to have my phone completely re looked at the eSIM had blocked my phone calls and all messages
So wouldn’t recommend to use”
Hi John,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you experienced.
Our China eSIM works in mainland China only and does not provide coverage in Hong Kong, which requires a different data bundle. It also sounds like there may have been a simple phone setting causing the initial connection problem in Chongqing — something we could have helped fix quickly if we’d known you were having trouble. I have checked and I can see you asked for help installing your eSIM but you did not contact us after that which is a shame!
I’d really like to understand more about what happened and help make this right for you. I’ll contact you directly so we can look into the specifics together.
Thank you again for your feedback.
Safe travels,
Jim @ easySim
“Purchase and set-up were straightforward, but quality of data whilst in Greece was mediocre at best. Extremely slow internet connection suitable for only basic functions.”
Hi Richard,
Thank you for your review.
We’re really pleased to hear that the purchase and setup were straightforward, but we’re genuinely sorry that your data experience in Greece didn’t meet expectations. This is surprising to us, as we provide access to three major networks in Greece — including 5G coverage — and we haven’t seen similar reports. We’re confident we could have helped identify and resolve the issue if we’d known during your trip.
We’d really appreciate the chance to make this right. We’d also be happy to offer you credit toward a future eSIM so you can experience the service as it should be. I will contact you offline.
Your feedback is important to us, and we hope you’ll give us the opportunity to turn this around.
Safe travels,
Jim @ easySim
“I bought the easysim for a short trip to the USA instead of using my usual provider. It was so simple to set up before I let and from when I turned it on when I arrived there it was easy to use. I didn't have any problems and signal throughout my trip was great. I will definitely use again when I go away.”
“Worked pretty seamlessly. Only gripe is that 3Gb finished pretty quickly so I do wonder how accurate the measurements. Fair value and easy to use. Quick response from Customer Service when I want to double check would work in North Cyprus”
“Purchased a sim for Turkey. Set up was Ok. Fair value for money. Easy to track usage online. It's nice to have access to data as soon as you arrive abroad, without the hassle of trying to find a decent local sim provider later. I would use this service again and would recommend it.”
“Process was easy
Only negative I would say is my eSIM run out and I didn’t get any notifications to tell me so was without it for last day of my travel”
“This was easy - I've been elsewhere and been anxious so thank you there. The (really good) instructions and advice would have helped a first-timer.
Tip: buy on the amount of data you'll use - it doesn't matter if the duration exceeds your trip length.”
“I was sceptical about an esim but it was fairly easy to install and worked perfectly in Marrakech. We used it daily to navigate the Souks perfectly, without it we'd have been lost”
