easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“I was in north Cyprus with no roaming from my current provider.
Searched found eadysim. Pricing fantastic compared to others. Ordered a week roaming, easy to upload and never had any issues.
Definitely recommend and would use again.”
Hi Chloe,
Thank you for your review and I am sorry you did not have a great experience!
I have checked your eSIM and I can see your data bundle for Turkey did activate but you did not use any data. I can also see you did not ask for help which is a real shame! It is really easy to ask for help - just tap 'Start a chat' in the Help centre and we will jump all over it. I am sure we would have got you connected in minutes!
As you did not use any data, you are covered by our Money Back Guarantee and I will contact you offline to arrange a full refund or replacement.
I hope we see you onboard again soon and please reach out to us before you travel and we will make sure you are all set.
Safe travels,
Jim @ easySim
“Easy Sim was a good price. Buying it was fairly straightforward. The video instructions for installing it on your phone are clear. My experience of using the Easy SIM hasn't been great to be honest. It just doesn't provide a reliable connection to the internet at all. On the first day of my holiday in Budapest, I had to get to a tourist desk to validate a travel ticket. I was relying on the Easy SIM WiFi connection to guide me via Google Maps, to the nearest tourist desk. I could get no internet connection at all. I kept switching both the mobile data then the Easy SIM off and on again, but could get no connection. I had to rely on finding a nearby free WiFi connection to direct me! This happened throughout my holiday. I had to rely nearby WiFi connections because to get a connection from Easy SIM was a lottery. To give you a metaphor, I was expecting the internet connection to work like a gas hob - you turn the switch and you immediately get gas. I've had an esim before and that's how it worked. Instead, I often turned the switch and got nothing! Was I doing anything wrong? I've got a Google Pixel 9 with an Android version 16 OS, so it should have been compatible.”
“Worked excellently whilst I was in Turkey. Had no dropping of internet whilst using the easy SIM. Easy to download to use too. Will certainly use this eSIM when I need internet abroad again.
added confidence for a set reasonable price.”
“I had taken out an unlimited plans for Cyprus, and the site incorrectly said it works in both north and south of the island. Upon trying use it in the north, it didn't work. Customer services via WhatsApp was quick to respond and help and fix my plan and gave me extra data”
“My initial review of easySim was very negative, as I couldn't get it to work when travelling recently. However, easySim customer services reached out to me as soon as the original review was published, explained what had gone wrong, refunded my money, and generally bent over backwards to put matters right. In an age when good customer service can often seem elusive, full marks to easySim for their textbook handling of the issue I experienced. I'm happy to recommend them.”
Hi David,
Thank you for leaving a review and I am sorry you did not have a great experience.
I have checked your eSIM and I can see you installed it but did not activate your data. As you did not use any data, you are covered by our Money Back Guarantee.
I have also checked our support platform and I cannot see any help requests from you which is a real shame. We would have got you connected in minutes with a small tweak to your phone settings. Turkey is our top destination and we have thousands of very happy customers using our service there.
In any event, I am going to contact your offline to arrange a refund or replacement.
Safe travels,
Jim @ easySim
“I was in Montenegro and the easySim worked so well. Easy to use and download. The eSIM lasted all the time (3 days) I was there too. I used video, phone calls and WhatsApp with ease!”
Hi Sebastian,
Thank you for your feedback.
While we appreciate there are lower-cost options available online, we focus on providing a reliable and hassle-free service rather than simply being the cheapest.
I’ve reviewed your order and can see that you were able to successfully use multiple data bundles during your trip, including purchasing top-ups while travelling, which indicates everything worked well for you when it mattered.
For Northern Cyprus specifically, we’ve made a deliberate decision to include coverage for both Northern Cyprus and the Republic of Cyprus. This avoids connectivity issues near the border, where devices can sometimes connect to networks on the opposite side and lose service. While this slightly increases the cost, it ensures a much more consistent and dependable experience for our customers.
We always aim to balance price with performance and reliability, especially in destinations where network behaviour can be unpredictable.
If you have any further feedback, we’d love to hear it.
Safe travels,
Jim @ easySim
“Waaaaaaaaaaaaaaay too expensive. All I need is to be able to recieve 2FA SMSs. Do better with more realistic prices and I might come back. Only then can I give you above 3 stars.”
Hi Willy,
Thank you for your review - I’m sorry to hear that the product didn’t meet your expectations.
It looks like there may have been a misunderstanding around how our eSIMs work. easySim provides data-only eSIMs, which means they don’t support traditional SMS services, including receiving 2FA (two-factor authentication) text messages. We do try to make this clear on our website, but I appreciate it’s frustrating if this wasn’t what you needed.
In terms of pricing, the plan you purchased was £2.99, which is one of our lowest-cost options and is designed for light data usage while travelling. I can also see that only a very small amount of data was used.
Given the circumstances, you are covered by our Money Back Guarantee, and I’m more than happy to put this right for you.
I’ll follow up with you directly to arrange a refund or, if helpful, suggest a more suitable option for your needs.
Safe travels,
Jim @ easySim
