easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“After adding this service I found I couldn’t access it on my phone. After connecting customer service they were very helpful and talked through the steps on how to set it up, very helpful. Looking forward to using them on my next trip abroad”
Hi Dianne,
Thank you for your review and I am sorry you did not have a great experience. I have checked your eSIM and I can see it is installed and switched ON but you did not use any data. This would have been a quick setting tweak like selecting your eSIM for Mobile Data and/or switching on Data roaming
I have also checked our support platform and I cannot see any help requests from you which is a shame. We would have got you connected in minutes. It is really easy to ask for help - just tap 'Chat with an Expert' in our Help centre for the fastest response.
I am going to contact you offline to arrange a refund and I hope you will try easySim in the future - if you do, please reach out to us before you travel and we will make sure you are eSIM ready!
Safe travels,
Jim
“Quick and easy purchase, SIM worked well. Way cheaper than buying an add-on from my domestic provider. Recommended a friend on holiday who works for a telephony company, he was delighted too. Will be my first choice next holiday.”
“Bought online, had a referral code which gave a discount. Followed the comprehensive instructions and downloaded before my holiday. Simple. Then, when I landed in Turkey my phone connected straight away without any issues. So impressed, it was the first time I’ve used an eSIM but not the last, will definitely use easysim again and can 100% recommend. The coverage was really good, we had a signal and no phone issues throughout the 10 days.”
“A simple and reliable way to get an instant sim. Just make sure your phone is compatible with e-sims before you buy!!
Ive used several times and only had one problem which was immediately rectified by customer service. For that reason, I will definitely buy again.”
