easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Francisco,
Thank you for your review, and I’m sorry to hear that you experienced slow and unreliable connectivity during your trip.
In Switzerland, our eSIMs connect to leading local networks and are designed to provide 4G and 5G coverage in most areas, so it’s disappointing to hear that your experience felt limited to 2G speeds.
We would have really liked the opportunity to look into this while you were travelling, as network selection or device settings can sometimes affect which speeds and bands are used. Unfortunately, we didn’t receive any support request from you, so we weren’t aware there was an issue at the time and weren’t able to assist.
We can also see that your eSIM was actively used during your trip, so we’d really like to understand more about the areas and circumstances where you experienced these issues. We’ll reach out to you directly to learn more and investigate this further.
Safe travels,
Jim @ easySim
“Excellent service and very easy to set up on my iPhone. Worked well when travelling across the US and visiting National Parks. There were a couple of occasions when we didn’t get a signal which is understandable due to remote locations.
Gave me peace of mind as I didn’t have to rely on WiFi . Would definitely recommend.”
“I used an easysim for my route 66 roadtrip from Chicago to LA with side trips to 4 Corners Monument, Monument Valley, Grand Canyon and Las Vegas.
There were only a few times when I had no reception. It worked almost everywhere. I'd say 98% Well worth it, I'd definitely use again.”
“Great value purchase, used the smallest data esim for a week in Marrakech when away from hotel WiFi for google maps and WhatsApp. Just turned on and off in 'settings' when required, always had coverage, whether in the centre, out ballooning or on a waterfall trek. Really easy to set up, would use this service again, thank you.”
Hi Donna,
Thank you for leaving a review and I am sorry to hear you did not have a great experience.
I have checked your eSIM and I can see it activated and used a very small amount of data. I have also checked our support platform and I cannot find a help request from you which is a real shame - I am sure our team would have sorted the issue for you very quickly. It is really easy to ask for help - just tap 'Start a chat' in our Help centre for the fastest repsonse.
As you only used a tiny amount of data, you are covered by our money back guarantee. I will contact you offline to arrange a full refund or replacement.
Safe travels,
Jim @ easySim
“I has never used an eSIM before and was quite worried that it wouldn’t work or connect
I had absolutely no need to worry. Their customer service was brilliant. And I had signal the whole time I was in Turkey
I without a doubt would use easy sim again”
