easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Bought far too many gBs for my and my wife’s holiday in Greece. Asked if I could transfer a small percentage of what was unused for a weeks holiday in August but was told ‘no’.
My mistake.”
“Data had a good speed when available.
But it was not available in the Luton airport, both after purchasing the eSIM and before leaving, when I was in the airport.
Not happy with my purchase.”
Hi Ioana,
Thank you for your review, and I’m sorry to hear that your experience did not meet expectations.
I’m pleased to hear that you were happy with the speed of the connection when it was available, but I completely understand your frustration at not being able to connect when you needed it at Luton Airport.
We would really like to understand more about what happened, as airports are typically well-served by mobile networks and connection issues can sometimes be related to network selection or device settings. Unfortunately, we didn’t receive any support requests from you at the time, so we weren’t aware of the issue and didn’t have the opportunity to investigate it for you.
We’ll reach out to you directly to learn more about your experience and see how we can help.
Safe travels,
Jim @ easySim
Hi Francisco,
Thank you for your review, and I’m sorry to hear that you experienced slow and unreliable connectivity during your trip.
In Switzerland, our eSIMs connect to leading local networks and are designed to provide 4G and 5G coverage in most areas, so it’s disappointing to hear that your experience felt limited to 2G speeds.
We would have really liked the opportunity to look into this while you were travelling, as network selection or device settings can sometimes affect which speeds and bands are used. Unfortunately, we didn’t receive any support request from you, so we weren’t aware there was an issue at the time and weren’t able to assist.
We can also see that your eSIM was actively used during your trip, so we’d really like to understand more about the areas and circumstances where you experienced these issues. We’ll reach out to you directly to learn more and investigate this further.
Safe travels,
Jim @ easySim
“Loaded it onto phone, which was showing but couldn't access the data.
Tried to assign it again but stated it was assigned. In the end i gave up.
Having seen the review easysim contacted me and offered me a refund, which I accepted. Whilst this is excellent customer/provider relations, it doesn't negate the fact that I was without data at the time it was needed.”
Hi Katrina,
Thank you for your review, and I’m really sorry to hear about your experience.
From what you’ve described, it sounds like the eSIM was installed but needed a small settings adjustment to get fully connected. These are usually quick fixes, and our support team can get things up and running within minutes via our live chat. It is really easy to ask for help - just tap 'Start a chat' in our Help centre.
I’ve also checked your eSIM and can see that no data was used, so you’re fully covered by our Money Back Guarantee. We’d be very happy to offer you either a full refund or a replacement eSIM for a future trip.
We’ll reach out to you directly to get this sorted for you.
Safe travels,
Jim @ easySim
“I was disappointed with easysim. It is cheaper than competitors to be fair and I wanted a trusted company but the data was slow and not what I'm used to with the esims I've had in the past. Hopefully they improve”
“Waaaaaaaaaaaaaaay too expensive. All I need is to be able to recieve 2FA SMSs. Do better with more realistic prices and I might come back. Only then can I give you above 3 stars.”
Hi Willy,
Thank you for your review - I’m sorry to hear that the product didn’t meet your expectations.
It looks like there may have been a misunderstanding around how our eSIMs work. easySim provides data-only eSIMs, which means they don’t support traditional SMS services, including receiving 2FA (two-factor authentication) text messages. We do try to make this clear on our website, but I appreciate it’s frustrating if this wasn’t what you needed.
In terms of pricing, the plan you purchased was £2.99, which is one of our lowest-cost options and is designed for light data usage while travelling. I can also see that only a very small amount of data was used.
Given the circumstances, you are covered by our Money Back Guarantee, and I’m more than happy to put this right for you.
I’ll follow up with you directly to arrange a refund or, if helpful, suggest a more suitable option for your needs.
Safe travels,
Jim @ easySim
“The SIM was not working in Turkey, and that is ok, if information about this was available. Instead, tha SIM was mimiking connection up to 3G, but with no internet.”
Hi Aleksandar,
Thank you for your review and I am disappointed to hear you did not have a great experience. It is also very confusing for a couple of reasons:
1) Turkey is our number one destination and we have thousands of very happy customers that have used, and our using our eSIMs right now.
2) You used over 50% of your data and I can see you did that on 4G and 5G so I am not sure what you mean by 'no internet'.
I have also checked our support platform and I cannot see any help requests from you which is a real shame. We have made it very easy to ask for help - just tap 'Start a chat' in our Help centre for the fastest response.
I am going to contact you offline to find out more.
Safe travels,
Jim @ easySim
“Coiuldnt get it to work in the States - top be fair the tech support was very helpful and patient - but nowhere near the straight forward process portrayed. Updated this review from 2 stars to 3 stars as the after care and contact has to be fair been very good and we were offered a discount on a second esim. Unfortunately we couldnt get that to work either first time but as we had the instructions from the first time around we could follow these. So got there in the end but not what I'd expected.”
Hi Matt,
Thank you for you review and I am sorry to hear your experience was not the best. Thank you for your kind words regarding the support you received.
I can see your eSIM did work after a tweak to your phone settings and I can see you used over 2GB in the States. I am going to contact you offline to find out more.
Safe travels,
Jim @ easySim
“Installation was not as clear as suggested. Following their suggested process on a Samsung Galaxy S24+, the sim was activated a day earlier than intended. There was no obvious explanation of how to start using it: since it was a Spanish SIM, I assumed I needed to indicate that I was using it only in the region, but I discovered by accident that I needed to indicate use abroad; this could have been explained more clearly. Also, I was not aware that the SIM covered data only; perhaps this was communicated, but I was under the impression I would be able to send texts or make phone calls, but I was limited to data only. In the end, I was able to use it, but the data allowance was so low that I used it only as a backup when I couldn't connect to WiFi, which was not ideal.”
“Was great when finally got it working, but definitely nott straght forward to set up. Needs to be made easier to set up as needed to ask someone who was a comms engineer to be able to use it. Would not have been able to otherwise.”
“Good value and easy to use but the website was AWFUL.
Both my friend and I spend most of the week trying to access the website while we were away to check out usage without any success.”
“I had big problems when I arrived in China with the eSIM as it didn’t work for 3 days in Chongqing and only came live after 4 days on the high speed train then worked fine for 8days then stopped working in Hong Kong for another 3 days. When I got home I had to have my phone completely re looked at the eSIM had blocked my phone calls and all messages
So wouldn’t recommend to use”
Hi John,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you experienced.
Our China eSIM works in mainland China only and does not provide coverage in Hong Kong, which requires a different data bundle. It also sounds like there may have been a simple phone setting causing the initial connection problem in Chongqing — something we could have helped fix quickly if we’d known you were having trouble. I have checked and I can see you asked for help installing your eSIM but you did not contact us after that which is a shame!
I’d really like to understand more about what happened and help make this right for you. I’ll contact you directly so we can look into the specifics together.
Thank you again for your feedback.
Safe travels,
Jim @ easySim
“Purchase and set-up were straightforward, but quality of data whilst in Greece was mediocre at best. Extremely slow internet connection suitable for only basic functions.”
Hi Richard,
Thank you for your review.
We’re really pleased to hear that the purchase and setup were straightforward, but we’re genuinely sorry that your data experience in Greece didn’t meet expectations. This is surprising to us, as we provide access to three major networks in Greece — including 5G coverage — and we haven’t seen similar reports. We’re confident we could have helped identify and resolve the issue if we’d known during your trip.
We’d really appreciate the chance to make this right. We’d also be happy to offer you credit toward a future eSIM so you can experience the service as it should be. I will contact you offline.
Your feedback is important to us, and we hope you’ll give us the opportunity to turn this around.
Safe travels,
Jim @ easySim
“I couldn’t get my phone to receive calls using the eSIM. I had internet access which was good but needs to be easier to set up and use for phone calls”
Hi Allen,
Thank you for your review and I am delighted our data eSIM worked for you.
Our eSIMs are data only and not designed for traditional calls and texts. We do try very hard to make that clear on the website. We have a quick eSIM guide on the homepage where we explain that and all of our communications/adverts refer to DATA ROAMING.
We hope to see you onboard again soon!
Safe travels,
Jim @ easySim
Hi Debra,
Thank you for your review and I am delighted our Data eSIM worked for you.
Our eSIMs are data only and not designed for traditional calls and texts. We do try very hard to make that clear on the website. We have a quick eSIM guide on the homepage where we explain that and all of our communications/adverts refer to DATA ROAMING.
We hope to see you onboard again soon!
Safe travels,
Jim @ easySim
