easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Didn’t seem to have the coverage I was expecting otherwise the service and helpline were excellent when setting up and as a 70 year old it was a basic requirement.
And admittedly I didn’t contact them when away to try and sort any coverage issues as they have informed me that they may have been able to improve my experience”
Hi Mike,
Thank you for your review and we are disappointed you did not have the best experience. I have checked your eSIM and I can see you used almost all of your data so I can only assume you had connection.
I have also checked our support platform and I can see you raised a help request and we responded in 7 minutes with instructions. We did not get a response from you but we continued to monitor your eSIM and could see you were using data.
I will contact you offline to find out more.
Safe travels,
Jim
easySim
“The internet connection was very poor. For most of the time there was no connection. This esim is the worst of all the esim I have used.
I dont think I will buy another esim from your company.”
Hi Janet,
Thank you for our review and we are disappointed to hear you did not have the best experience. I have checked your eSIM and I can see you used 40% of the Poland 1GB data bundle you purchased for £2.99.
I have also checked our support platform and I cannot see any help requests from you which is a shame. We have 2 networks available to our customers in Poland and if you had asked for help, we would have sorted the speed issues in minutes. It is really easy to ask for help - just tap 'Chat with an Expert' in our Help centre for the fastest response to any enquiry.
I will contact you offline to find out more.
Safe travels,
Jim
easySim
Hi Mourad,
Thank you for your review. Our eSIMs are data only and not designed for traditional calls or SMS. We do try very hard to make that clear on our website and our main header reads "Cheap Global eSIM Data Roaming Packages".
However, your can send and receive calls and messages using apps like WhatsApp and Facetime as these use data.
I hope that helps and we do hope to see you onboard again soon. Safe travels, Jim - easySim.
“Purchased easy sim prior to a trip to Portugal. I received a confirmation email and assumed I was good to go. 2 days into my trip I received a text to say the easy sim was active. After my trip I discovered I had incurred charges for roaming as it took easy sim 4 days to activate. Doubt I’ll use this again.”
Hi David, thank you for your review and we are disappointed to hear you did not have the best experience. I can see you selected your eSIM for Mobile Data on the 23rd of February and that is when you started using data. Your eSIM was active throughout your stay in Portugal from the 23rd. We do recommend you switch off your Primary SIM while travelling and if you had done that, your home network provider could NOT charge you for roaming. In any event, I am going to contact you offline to find out more. Safe travels, Jim - easySim.
“Update. So after speaking to customer service I'm upgrading to a 3 star review. They are definitely one of the easiest to buy from and their customer service is very good. I would recommend downloading a guide before you travel though in case you have issues using it.
So it was easy to buy. Setting it up was a painful experience. Setting it up on instructions provided by easysim was difficult as the qr code they provided wouldn't scan properly due to its shape. However I was able to get past all those and set it up.”
Hi Paul,
Thank you for your review and I am sorry you did not have a great experience. I have checked your eSIM and I can see you installed it and used some of your data in Morocco. I have also checked our support platform and I cannot see any help requests from you which is a shame. We encourage all customers to ask for help - we know this is new technology for a lot of our customers. We respond extremely quickly and I am sure we would have overcome any problems you were experiencing.
Regarding the QR code, we have not had that one before so I am going to contact your offline to find out more.
Safe travels,
Jim
Hi Adele, thank you for your review and thanks for choosing easySim. I can see you used 100% of your data bundle in the USA so you were "savvy enough to use" :) I have checked our support platform and I cannot see any help requests from you which is a shame. It is really easy to ask for help - just tap 'Help' when you are signed in to your account for the fastest response to any enquiry. I am going to contact you offline to find out more. Safe travels, Jim
“Great concept, but needs improvement in a couple of areas:-
I never knew how much data I'd used on a daily basis. (It would be great to have an app that shows usage from your allowance.)
It would also be useful to have calling other than through WhatsApp. I'd be willing to pay extra for this facility, perhaps an allowance for minutes, as with data. Introduce these changes and I'd rate at 5*. However I will use easySim for my next USA trip regardless.”
Hi Tony, thank you for your review and we are delighted our eSIM worked for you.
Regarding your observations, you can check usage if you sign in to my.easysim.global. You can also top up from there and we have a 'Help' button for the fastest response to any enquiry.
As you mentioned, calls and messages are available using apps such as whatsapp and facetime right now. We are always looking for ways to enhance our service and traditional calls and SMS are on our radar so watch this space!
Safe travels,
easySim
Hi Caroline,
Thank you for your review and I can see you used your data bundle so I am delighted our data eSIM worked for you. I have checked our support platform and I cannot see any help requests from you which is a shame. We would have explained that our eSIM is data only and not designed for traditional calls and SMS but you can make and receive calls using apps like WhatsApp and Facetime as these use data.
If you need to make or receive calls using your mobile/cellular number, you can leave your Primary (home) SIM selected for calls and SMS but your home network provider may charge you for calls and SMS while roaming.
I would like to offer you a test eSIM for your home location so we can show you how to do the above. I will contact you offline.
Safe travels,
Jim
Dear Michael, thank you so much for taking the time to provide feedback on your experience with easySim. We greatly appreciate it!
We are thrilled to hear that you found our platform user-friendly for the purchase and installation of your eSIM.
Regarding your experience whilst using a VPN, we do not have record of you contacting our support, so we did not have the opportunity to investigate whilst you were using the service. We would however like to gather some more information so we can investigate now. We will drop you a private message with some questions that will assist our investigation.
Once again, we apologise for any inconvenience caused and deeply appreciate your feedback. We remain committed to delivering the best service possible and look forward to speaking with you directly.
Warm regards,
Richard
“In the west of Pula (Istrien, part of Croatia) near the beach there was really slow data connection, that partly even livestreams (Olympia) stopped regularly: „good“ signals, but slow LTE connections from the provider!”
Hi Guenther, thank you for your review and we are disappointed that you did not have a great experience. I have checked our support platform and I cannot see a request from you which is a shame. We have 2 networks available to you in Croatia and I am sure we could have overcome any issue. All you need to do to get assistance, is sign in to your account and tap 'Help'. We respond very quickly. I can also see you used almost all of your data so I can only assume our service did work for you in other areas. In any event, we really hope to see you onboard again soon and I will contact you offline to find out more. Safe travels, easySim.
Hi Ian, thank you very much for your review. We try very hard to make our installation instructions as easy as possible and we are often complimented on how straight forward they are. We have 3 versions for iOS and Android - Summary, Step by Step and Manual Method instructions. We also try very hard to strike the balance between adequate information and too much information. I have checked your eSIM and I can see you installed it without any help from our support as I cannot see any requests for help from you. Your feedback is really important to us and we will contact you offline to find out more.
“I read all.the blurb and checked my phone compatibility and the Sim.did not work after i bought it while ww wwre in the USA. However, my child used it and it was good. Next time I will.putchase it before I fly and ensure it works”
“Good idea if you want data as you arrive in a country. I wanted Albania, Macedonia, Kosovo & Serbia. Whilst travelling my data ran out however the bundle I originally bought was no longer available. With easysim I would have to then buy separate packages per country rather than as a bundle. I therefore bought local in country sims, which turned out massive cheaper.”
Hi Anna, thank you for your review and I am sorry you did not have the best experience with easySim. I have checked our support platform and I cannot see any requests from you. We encourage all customers to ask for help and we have a 'Help' button when you are signed in to your account. We have thousands of customers that have used our service in Mexico and I am sure we could have helped. I can see you used a very small amount of data so I will contact you offline regarding a refund. Safe travels, easySim
“Couldn't get it to work but I am not tech savvy. The company responded to my bad review and has refunded my money. I like the idea and travel so I really want this to work. I will try again on my next trip and will contact them if I can't figure it out.”
Hi Lindley, thank you for your review. I have checked our support platform and I cannot see a ticket from you and it is unfortunate that we did not get the opportunity to help you while you were in the UK. We encourage all customers to ask for help if they get stuck and we have a 'help' button when you are signed in to my.easysim.global. We have thousands of customers that have used our service in the UK and we have access to the major networks and I am sure we could have helped. I will contact you offline to find out more. Safe travels, easySim.
Hi Nahla, thank you for your review. I have checked our support and I cannot see a support case from you. You can use imessage with easySim but your iPhone must have been trying to send imessage via your Primary SIM. If you had reached out to us, we could have resolved that in minutes.
We hope you use easySim again in the future but please reach out to us if you have any problems - we are here to help. Safe travels, easySim
Hi Willy, thank you for your review and we are delighted you had a great experience using easySim.
Regarding you second point, we regularly review our pricing and we are often cheaper in a lot of destinations compared to other providers. We are also releasing new pricing and additional countries before the summer holidays so watch this space! Safe travels, easySim.
