easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
Hi Anna, thank you for your review and I am sorry you did not have the best experience with easySim. I have checked our support platform and I cannot see any requests from you. We encourage all customers to ask for help and we have a 'Help' button when you are signed in to your account. We have thousands of customers that have used our service in Mexico and I am sure we could have helped. I can see you used a very small amount of data so I will contact you offline regarding a refund. Safe travels, easySim
“Couldn't get it to work but I am not tech savvy. The company responded to my bad review and has refunded my money. I like the idea and travel so I really want this to work. I will try again on my next trip and will contact them if I can't figure it out.”
Hi Lindley, thank you for your review. I have checked our support platform and I cannot see a ticket from you and it is unfortunate that we did not get the opportunity to help you while you were in the UK. We encourage all customers to ask for help if they get stuck and we have a 'help' button when you are signed in to my.easysim.global. We have thousands of customers that have used our service in the UK and we have access to the major networks and I am sure we could have helped. I will contact you offline to find out more. Safe travels, easySim.
Hi Nahla, thank you for your review. I have checked our support and I cannot see a support case from you. You can use imessage with easySim but your iPhone must have been trying to send imessage via your Primary SIM. If you had reached out to us, we could have resolved that in minutes.
We hope you use easySim again in the future but please reach out to us if you have any problems - we are here to help. Safe travels, easySim
Hi Willy, thank you for your review and we are delighted you had a great experience using easySim.
Regarding you second point, we regularly review our pricing and we are often cheaper in a lot of destinations compared to other providers. We are also releasing new pricing and additional countries before the summer holidays so watch this space! Safe travels, easySim.
“Really easy to download - when there was signal it was great however i found the 4g very patchy (in vietnam). My partner was paying a premium for data through his normal provider so that we could have data when we needed it as it was quite unreliable. He seemed to get data everywhere but easysim was limited to busy cities/towns.”
“I purchased this for cruising in Asia visiting Singapore, Vietnam, Thailand & Malaysia. The sim only worked in Malaysia & was of no use to me. I purchased 10gb and on return contacted Easysim who could tell I had only used over half a gb and gave me a full refund. The service on return was good but no explanation as to why it didn’t work in the other countries I visited. Unfortunately I was unable to contact Easysim when on holiday,”
Hi Ronny, thank you for your feedback. I have checked your eSIM and I can see that you purchased a data bundle for Madagascar and last used the eSIM in the Seychelles. I cannot find any support case from you so we did not have the opportunity to assist you. However, I would really like to understand where our eSIM did not work for you so that we can investigate. I will contact you off line. Safe travels, Jim
“I tested the esim travel simcard in my home country Germany. at the time of testing it offered the best no frills esim deal if you need a moderate amount of data. I got 3gb for 8 Euros for 30 days. I was booked into the vodafone network most of the time, but speeds were rather slow. I am not referring to download speeds, but instead reaction time speeds, despite full signal strength. oh well. What bothered me was that there is seemingly a DNS filtering active that I was not able to influence.
For example, I was not able to use the Edeka app which I use for payment in Edeka supermarkets in Germany. if I switched to wifi or my primary sim card (local Telekom), there was no problem using the app at the same time and location.
All in all okay, for email, surfing, whatsapp etc. but other travel esim providers don't have the mentioned limitations, albeit for a higher price. So it ultimately depends on your priorities.”
Hello Mark, thank you for your kind words about easySim.global!
We are sorry you you were unable to use your Edeka App, we are unaware of any filtering imposed by our networks partners. I have raised a case with the relevant partner and I await their response.
Roaming services can be slower than local services due to increase latency, but the difference is generally not that noticeable, so we will mention this too with our network partner.
We value your feedback and are committed to providing a great experience for all our customers. If there is anything else we can do for you, please don't hesitate to reach out.
“Very confusing to setup also needs internet connection not always easy to find free WiFi everywhere. We also had to order new physical SIM card on our return to uk as apparently when deleting e sim we deleted our physical e sim ,
However now that we’ve gone through the usage next time it will be much easier process otherwise I would recommend as it saves the needs to buy local physical SIM card etc and I guess it can be cheaper with e sim”
Hi Steve, we are sorry you did not have a great experience. Coverage in these destinations can be patchy, which is why we have partnered with 4 networks in the Canary Islands (Movistar, Orange, Vodafone, Yoigo). It's a shame you did not contact our support, where we would have asked you to manually select another network. We hope you will try us again when you next travel.
“- Turkey: easySim worked great. Just like a normal, local SIM card
- Philippines: Didn’t work at all, had to refund
- Vietnam: Some serious network coverage issues (no service on Phu Quoc) and very slow 4G in most of the other places… easySim should change the local service provider in Vietnam
- Malaysia: Coverage and speed were ok, but sometimes the speed was very, very slow”
