easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“Update. So after speaking to customer service I'm upgrading to a 3 star review. They are definitely one of the easiest to buy from and their customer service is very good. I would recommend downloading a guide before you travel though in case you have issues using it.
So it was easy to buy. Setting it up was a painful experience. Setting it up on instructions provided by easysim was difficult as the qr code they provided wouldn't scan properly due to its shape. However I was able to get past all those and set it up.”
Hi Paul,
Thank you for your review and I am sorry you did not have a great experience. I have checked your eSIM and I can see you installed it and used some of your data in Morocco. I have also checked our support platform and I cannot see any help requests from you which is a shame. We encourage all customers to ask for help - we know this is new technology for a lot of our customers. We respond extremely quickly and I am sure we would have overcome any problems you were experiencing.
Regarding the QR code, we have not had that one before so I am going to contact your offline to find out more.
Safe travels,
Jim
Hi Adele, thank you for your review and thanks for choosing easySim. I can see you used 100% of your data bundle in the USA so you were "savvy enough to use" :) I have checked our support platform and I cannot see any help requests from you which is a shame. It is really easy to ask for help - just tap 'Help' when you are signed in to your account for the fastest response to any enquiry. I am going to contact you offline to find out more. Safe travels, Jim
“Great concept, but needs improvement in a couple of areas:-
I never knew how much data I'd used on a daily basis. (It would be great to have an app that shows usage from your allowance.)
It would also be useful to have calling other than through WhatsApp. I'd be willing to pay extra for this facility, perhaps an allowance for minutes, as with data. Introduce these changes and I'd rate at 5*. However I will use easySim for my next USA trip regardless.”
Hi Tony, thank you for your review and we are delighted our eSIM worked for you.
Regarding your observations, you can check usage if you sign in to my.easysim.global. You can also top up from there and we have a 'Help' button for the fastest response to any enquiry.
As you mentioned, calls and messages are available using apps such as whatsapp and facetime right now. We are always looking for ways to enhance our service and traditional calls and SMS are on our radar so watch this space!
Safe travels,
easySim
Hi Caroline,
Thank you for your review and I can see you used your data bundle so I am delighted our data eSIM worked for you. I have checked our support platform and I cannot see any help requests from you which is a shame. We would have explained that our eSIM is data only and not designed for traditional calls and SMS but you can make and receive calls using apps like WhatsApp and Facetime as these use data.
If you need to make or receive calls using your mobile/cellular number, you can leave your Primary (home) SIM selected for calls and SMS but your home network provider may charge you for calls and SMS while roaming.
I would like to offer you a test eSIM for your home location so we can show you how to do the above. I will contact you offline.
Safe travels,
Jim
Dear Michael, thank you so much for taking the time to provide feedback on your experience with easySim. We greatly appreciate it!
We are thrilled to hear that you found our platform user-friendly for the purchase and installation of your eSIM.
Regarding your experience whilst using a VPN, we do not have record of you contacting our support, so we did not have the opportunity to investigate whilst you were using the service. We would however like to gather some more information so we can investigate now. We will drop you a private message with some questions that will assist our investigation.
Once again, we apologise for any inconvenience caused and deeply appreciate your feedback. We remain committed to delivering the best service possible and look forward to speaking with you directly.
Warm regards,
Richard
“In the west of Pula (Istrien, part of Croatia) near the beach there was really slow data connection, that partly even livestreams (Olympia) stopped regularly: „good“ signals, but slow LTE connections from the provider!”
Hi Guenther, thank you for your review and we are disappointed that you did not have a great experience. I have checked our support platform and I cannot see a request from you which is a shame. We have 2 networks available to you in Croatia and I am sure we could have overcome any issue. All you need to do to get assistance, is sign in to your account and tap 'Help'. We respond very quickly. I can also see you used almost all of your data so I can only assume our service did work for you in other areas. In any event, we really hope to see you onboard again soon and I will contact you offline to find out more. Safe travels, easySim.
Hi Ian, thank you very much for your review. We try very hard to make our installation instructions as easy as possible and we are often complimented on how straight forward they are. We have 3 versions for iOS and Android - Summary, Step by Step and Manual Method instructions. We also try very hard to strike the balance between adequate information and too much information. I have checked your eSIM and I can see you installed it without any help from our support as I cannot see any requests for help from you. Your feedback is really important to us and we will contact you offline to find out more.
“I read all.the blurb and checked my phone compatibility and the Sim.did not work after i bought it while ww wwre in the USA. However, my child used it and it was good. Next time I will.putchase it before I fly and ensure it works”
“Good idea if you want data as you arrive in a country. I wanted Albania, Macedonia, Kosovo & Serbia. Whilst travelling my data ran out however the bundle I originally bought was no longer available. With easysim I would have to then buy separate packages per country rather than as a bundle. I therefore bought local in country sims, which turned out massive cheaper.”
Hi Anna, thank you for your review and I am sorry you did not have the best experience with easySim. I have checked our support platform and I cannot see any requests from you. We encourage all customers to ask for help and we have a 'Help' button when you are signed in to your account. We have thousands of customers that have used our service in Mexico and I am sure we could have helped. I can see you used a very small amount of data so I will contact you offline regarding a refund. Safe travels, easySim
“Couldn't get it to work but I am not tech savvy. The company responded to my bad review and has refunded my money. I like the idea and travel so I really want this to work. I will try again on my next trip and will contact them if I can't figure it out.”
Hi Lindley, thank you for your review. I have checked our support platform and I cannot see a ticket from you and it is unfortunate that we did not get the opportunity to help you while you were in the UK. We encourage all customers to ask for help if they get stuck and we have a 'help' button when you are signed in to my.easysim.global. We have thousands of customers that have used our service in the UK and we have access to the major networks and I am sure we could have helped. I will contact you offline to find out more. Safe travels, easySim.
Hi Nahla, thank you for your review. I have checked our support and I cannot see a support case from you. You can use imessage with easySim but your iPhone must have been trying to send imessage via your Primary SIM. If you had reached out to us, we could have resolved that in minutes.
We hope you use easySim again in the future but please reach out to us if you have any problems - we are here to help. Safe travels, easySim
Hi Willy, thank you for your review and we are delighted you had a great experience using easySim.
Regarding you second point, we regularly review our pricing and we are often cheaper in a lot of destinations compared to other providers. We are also releasing new pricing and additional countries before the summer holidays so watch this space! Safe travels, easySim.
“Really easy to download - when there was signal it was great however i found the 4g very patchy (in vietnam). My partner was paying a premium for data through his normal provider so that we could have data when we needed it as it was quite unreliable. He seemed to get data everywhere but easysim was limited to busy cities/towns.”
“I purchased this for cruising in Asia visiting Singapore, Vietnam, Thailand & Malaysia. The sim only worked in Malaysia & was of no use to me. I purchased 10gb and on return contacted Easysim who could tell I had only used over half a gb and gave me a full refund. The service on return was good but no explanation as to why it didn’t work in the other countries I visited. Unfortunately I was unable to contact Easysim when on holiday,”
Hi Ronny, thank you for your feedback. I have checked your eSIM and I can see that you purchased a data bundle for Madagascar and last used the eSIM in the Seychelles. I cannot find any support case from you so we did not have the opportunity to assist you. However, I would really like to understand where our eSIM did not work for you so that we can investigate. I will contact you off line. Safe travels, Jim
“I tested the esim travel simcard in my home country Germany. at the time of testing it offered the best no frills esim deal if you need a moderate amount of data. I got 3gb for 8 Euros for 30 days. I was booked into the vodafone network most of the time, but speeds were rather slow. I am not referring to download speeds, but instead reaction time speeds, despite full signal strength. oh well. What bothered me was that there is seemingly a DNS filtering active that I was not able to influence.
For example, I was not able to use the Edeka app which I use for payment in Edeka supermarkets in Germany. if I switched to wifi or my primary sim card (local Telekom), there was no problem using the app at the same time and location.
All in all okay, for email, surfing, whatsapp etc. but other travel esim providers don't have the mentioned limitations, albeit for a higher price. So it ultimately depends on your priorities.”
Hello Mark, thank you for your kind words about easySim.global!
We are sorry you you were unable to use your Edeka App, we are unaware of any filtering imposed by our networks partners. I have raised a case with the relevant partner and I await their response.
Roaming services can be slower than local services due to increase latency, but the difference is generally not that noticeable, so we will mention this too with our network partner.
We value your feedback and are committed to providing a great experience for all our customers. If there is anything else we can do for you, please don't hesitate to reach out.
