“Absolutely lovely company.
Personal attention from them both by phone and email.
I even sent an email one Sunday, not expecting a reply until Monday( everyone needs their weekend) but I received one from the owner.
The items that they sell are of great quality and design. Your order comes within 48 hours, well packaged.
I discovered this company when looking for another shirt the same as I already had.
They were so helpful and I have now ordered twice from them and will continue to do so.
Great website, easy to use.
We could do with their shop where I live in the Cotswolds but as the website is so good,it isn't a problem!”
“I ordered 2 pairs of shoes, different designs. Delivery was fast and well packaged. However, both pairs were too large for me, so had to be returned. I was pleasantly surprised how quick the refund was with no quibble. Fantastic service, thank you. Will order from you again.”
Thank you for letting us know your experience of an online order, we are pleased to hear that it went well. Just a shame the shoes were too large. We always try to refund a returned order the day we receive it, as long as it is back within our 14 day policy we see no reason to delay.
“I am so glad I found this shop online, and would love to visit it in person one day,they always offer impeccable service. I would recommend them to anyone.
Really happy with my purchase .”
Thank you for your fantastic review, it has brightened our day. Please do make a trip to Tenterden to see us, it would be lovely to show you round our shop and the town is a great place to visit too.
“Delighted with my first shopping experience with Elizabeth Rose. I ordered a jacket which on arrival I felt was too big. On phoning, I spoke to Michael who assured me there was a smaller one in stock which he would put aside until receipt of my return. The transaction was very satisfactory and I am so pleased with the exchange.”
Thank you for your kind review and taking the time to share your experience with our online ordering service. Enjoy wearing your new jacket and welcome to Elizabeth Rose.
“Sweater arrived quickly,unfortunately it did not suit me so I returned it.My money was refunded extremely quickly,very impressive.I will order from Elizabeth Rose again.”
