“Montage facile, premiers exercices agréables mais problème de pétéchies sur le visage après les deux premiers essais. Après une semaine, disparition complète des pétéchies mais j'hésite à reprendre...”
“While the product is good for its intended purpose, I could not get any customer service. I tried the "chat" feature on the website as well as e-mailing "help@feetup.com." However, no one ever responded to either. I simply wanted some assistance with assembly. In the end I had to basically force the piece together. Two stars because the product itself is decent, no more stars than that because there is zero customer service. The first time they reached out to me was with this e-mail asking for what they hoped would be a favorable review. So with regard to the next question - "How did you communicate with the company?" - that must be some kind of a sick joke.”
“Hi! I appreciate all that feet up is trying to do as an inclusive, “green” brand. Unfortunately they seem more concerned with marketing, buzzwords, and looking nice than truly being green.
Their “textiles” and “vegan leather” appear to simply be plastic. They’ve confirmed that their fabric wrapped bases are 100% polyester, and have given me no reason to believe it’s made from recycled options. I’ve asked twice about the “vegan leather” and have not received a response in days. This leads me to assume they use petroleum based foam plastics as well as the cushions. I am so disillusioned about this product at this point.
Their customer service is very slow, and not particularly thorough; the review options in this survey offer “hours” and “over a week”, but not “days”. It’s days between each correspondence, but not over a week, YET.
Additionally, charging restocking fees and refusing to offer return shipping is NOT customer service. Paying such a premium price should have such things built in. The price has only risen for the product in the last couple years, likely due to market factors beyond the LLC’s control, and I understand that it is impossible to be ethical in an unethical capitalist system. My statements remain. I hope this brand can do more with actual product transparency and customer care.
The product itself is very easy and comfortable to use. The added seat is lovely and sturdy. The poster and little extras are informational and helpful, and should be included automatically without the obnoxious ***added value for FREE*** marketing nonsense. The hand grips should be included as well.
Glad the purchase was made during the sale, would not pay full premium price for the service and product received.”
“Lots of hype for this product. When I had what I consider to be a health concern, days would go by without a response. I had to email several times to get a return authorization number and terms for resturns varied across the website and the emails.
Getting a refund took persistence; did finally come through. Keep all your packaging just in case!”
