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Fine Food Specialist Ltd. Reviews

4.7 Rating 352 Reviews
91 %
of reviewers recommend Fine Food Specialist Ltd.
Company Reviews Product Reviews
12,215
 Questions Metrics
4.7
Based on 352 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email
Read Fine Food Specialist Ltd. Reviews
Visit Website

Phone:

02076272553

Email:

drogo@finefoodspecialist.co.uk

Location:

Unit 337, Distribution Block B,
New Covent Garden Market,
London
London Borough of Merton
SW8 5EQ

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Amal
Verified Buyer
“Didn’t received it yet !”
Helpful Report
Posted 1 year ago
Elena
Verified Buyer
“Sent 3 emails with a complaint between 20th December and 8th Jan. Never got a reply.”
Helpful Report
Posted 1 year ago
Dear Elena, We have checked our emails and there has been no emails sent from your email address to support@finefoodspecialist.co.uk. Perhaps you sent these emails to the noreply@finefoodspeicalist.co.uk address that your order confirmation was sent from. In the body of this email we state any concerns with your orders to be sent to our support channel, we are always here to help and want our customer to be happy 100% of the time. You can also always call us on 0207 6272553 to discuss issues with your order. We have reached out to you regarding this. All the best, Fine Food Specialist
Posted 1 year ago
Thomas
Verified Buyer
“Food arrived rotten”
Helpful Report
Posted 1 year ago
Mike
Verified Buyer
“Delivery service was good and come on time but the product was very poor. They was all rotten at the bottom of the punnet, very poor quality”
Helpful Report
Posted 1 year ago
Oh dear, we are so sorry to read your review. We ask our customers to reach out to us via email support@finefoodspecialist.co.uk if there are issues with your order as we like to resolve them swiftly. We're sorry that your micro herbs arrived in a poor condition. Please send us photographs and we can resend or refund these.
Posted 1 year ago
Anonymous
Verified Buyer
“Sadly the delivery was too late for me to use the product, I requested and paid a lot for a specific date for delivery, but the courier let the company down by not delivering on time. Full credit to FFS, they refunded the total amount, but I’d rather have had the product for my event.”
Helpful Report
Posted 1 year ago
We're so sorry that DPD let you down on the delivery and caused so much inconvenience. Hopefully this was just a one off with them. We're happy that your refund was fully received.
Posted 1 year ago
Alec
Verified Buyer
“Very disappointed. The peaches arrived beautifully wrapped with bubble wrap and a secure box but it also contained ice packs and when I cut into the peach the inside had turned black and was inedible. Only one peach on the side of the tray was edible. Surely with such an efficient delivery with a little lapse time the ice is not necessary. Regards Alec Finch”
Helpful Report
Posted 1 year ago
We were so sorry to read your review and as discussed this morning over the phone we have issued you with a full refund. We always try our best to ensure a smooth delivery of our products which is why we take care to package them and keep them in a good condition. Although the peaches looked good on the outside we're sorry that on the inside they were no good. After a wonderful season of stone fruit we have now put these out of stock.
Posted 1 year ago
Caff
Verified Buyer
“Not happy the steak I bought for husband birthday meal was spoiled as the vacuum seal had gone Not in considering the price I paid Won’t be buying again”
Helpful Report
Posted 1 year ago
We're so sorry to read your review. Please note that because the vacuum seal has come undone during transit it does not mean in any way that your meat has been spoiled. I can see from the images that the bag is still in tact without holes and that your meat is still frozen. Having the seal come undone would not have spoiled the meat. This does happen occasionally in transit due to the product being 'bounced' around by our carrier. I really hope you were still able to enjoy the wagyu chuck dever steak.
Posted 1 year ago
Nina
Verified Buyer
“Bland and no flavour, would not buy again.”
Helpful Report
Posted 1 year ago
Oh no what a shame to read this, as this is one of our best selling products. The white peach nectar has a delicate yet rich flavour which works beautifully in Bellini cocktails. Being a white peach nectar the flavour is not as sweet tasting as a normal orange fleshed peach which may be what you were expecting.
Posted 1 year ago
Pessima
Verified Buyer
“On this occasion the products I order were of poor quality. The very expensive edible flowers were dead, or wiltered so I was unable to use them.”
Helpful Report
Posted 1 year ago
Oh no, this is definitely not what we aspire for at Fine Food Specialist. We are so sorry to read your review of the edible flowers. We have reached out to you to compensate you accordingly. We have also fed this back to our fulfilment team. Our edible flowers are highly perishable and although they are packaged with dry ice and ice packs it does appear that more needs to be done. We have reached out to you to offer you a full refund on the apple blossom flowers.
Posted 1 year ago
PAUL
Verified Buyer
“Meat turned up thawed out what should we do with it ?”
Helpful Report
Posted 1 year ago
We're so sorry to hear that your thinly sliced Korean BBQ pork arrived de-thawed. We do package our frozen products with lots of dry ice and ice packs, however due to the current heatwave we've been experiencing we have found that some of the thinly sliced frozen items have been de-thawing in transit. Usually they are still very cold to touch so customers have been happy to consume it within 3 days. With the current hot weather in mind we have increased our dry ice and ice packs to ensure frozen products arrive in expected condition. We will be reaching out to you to come to a solution.
Posted 1 year ago
Gina
Verified Buyer
“I ordered food from the site and an item was spoiled. I reached out to them, but I never heard back, Not the way to treat customers. Very disappointing.”
Helpful Report
Posted 1 year ago
We're so sorry that your email didn't reach us. It appears that our contact form isn't working so deep apologies for this. In future you can always reach us on the email support@finefoodspecialist.co.uk or our telephone number which is all over our site 02076272553. We pride ourselves at Fine Food Specialist for our top quality products and customer service. We are thrilled that after reaching out to you to you we've been able to resolve the issue and have refunded you in full for this item as well as offering you a discount off your next order.
Posted 1 year ago
Fine Food Specialist Ltd. is rated 4.7 based on 352 reviews
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