Fine Food Specialist Ltd. Reviews

Name: Fine Food Specialist Ltd.
Address: Unit 337, Distribution Block B, New Covent Garden Market, London, London Borough of Merton
Rating: 4.68

4.7 Rating 352 Reviews

91 %

of reviewers recommend Fine Food Specialist Ltd.

4.7

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Visit Website

Phone:

02076272553

Email:

drogo@finefoodspecialist.co.uk

Location:

Unit 337, Distribution Block B,
New Covent Garden Market,
London
London Borough of Merton
SW8 5EQ

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Fine Food Specialist Ltd. 5 star review on 18th March 2024

Bogdan Tauteanu

Fine Food Specialist Ltd. 5 star review on 17th February 2024

Jocelyne

Fine Food Specialist Ltd. 2 star review on 1st January 2024

Archie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordering and delivery fine.”

Helpful Report

Posted 1 year ago

“The produce itself is fantastic and I will go on and rate each product separately with glowing reviews, but unfortunately I had to mark down by 2 stars because of the un eco friendly packaging— massive styrofoam box with ice packs that aren’t clear if they can be emptied out in a sink (so in the trash they went). With competitors moving to completely recyclable packaging for similarly frozen items, this came as a surprise. And this does actually make me think twice about ordering from them again, even though the produce is fantastic. Such a shame.”

Helpful Report

Posted 1 year ago

Thank you for your detailed review and for your feedback on our packaging. We are constantly looking at eco friendly ways to improve our packaging and have moved to brown paper, recyclable food grade cold packs as well as useable water-ice packs. Due to the nature of our products, (frozen items such as sashimi & wagyu beef), we are still trying to source an alternative to the polybox. Unfortunately we haven't found a good enough alternative. Please do let us know if you have found one. We have tried and tested dozens but they all fall short of food items arriving at destinations, (some 2-3 day in transit), not arriving in their expected condition.

Posted 1 year ago

“A little pricey in general. I had a few item that weren’t good. Customer service were responsive the first time I contacted them, but they didn’t respond to my 2nd and 3rd emails.”

Helpful Report

Posted 1 year ago

Dear Hayley, We refunded you all the items in your order which you complained about and which you supplied us with photographs. We are sorry that we didn't make it clear enough on our website that the micro-herbs would only last 2-3 days and not 8 days and that parsnips weren't at their best after 8 days . Unfortunately as the figs looked perfect and you mentioned that they did, however, when you tried them you found that they were not to your liking, we simply can't refund on this basis. If they were rotten or damaged upon arrival then of course we would have refunded you. We are sorry that this was not the outcome you desired. All the best, Fine Food Specialist

Posted 1 year ago

“Website is easy to use - hoped for packaging to be a bit nicer when you're paying for such an expensive steak. Remember, it's an experience.”

Helpful Report

Posted 1 year ago

Oh goodness, this is the first complaint we've had on our packaging not being nicer. We try and be as eco-friendly and sustainable as possible. Primarily we sell our products as ingredients and offer gift set experiences such as our: Wagyu Steak Experience Gift Set https://www.finefoodspecialist.co.uk/japanese-wagyu-steak-experience-gift-set or our Wagyu Steak Experience Gift Set https://www.finefoodspecialist.co.uk/wagyu-steak-experience-gift-set?___store=default&refSrc=4764&nosto=nosto-page-product1

Posted 1 year ago

“Products are good but website was glitchy and customer service was slow.”

Helpful Report

Posted 1 year ago

Ahh we are so sorry that our site was experiencing some technical issues last week and we were short staffed in our customer services. Hopefully your next experience with us will be a better one. We are thrilled that you found our products to be good.

Posted 1 year ago

“The service is great but the item I got sent was pathetic! So unbelievably small and so expensive for such a small quantity. Shocking really”

Helpful Report

Posted 1 year ago

We're sorry you found our mini canapé, one bite, hot dog rolls to be too small. These are specifically made for canapés and for people to eat it in one mouthful. We specify that these are 5.5cm by 2.5cm in the title and product description.

Posted 1 year ago

“The food poisoned my 2 year anniversary meal. We ended up throwing up all night. Haven’t heard back from customer service, yet I’m being sent requests to write reviews 🙄 Update: customer services got back to me and refunded my whole order. Very happy with the response. I will be using them again. Normally they’re very good!!”

Helpful Report

Posted 1 year ago

Oh my goodness we are so sorry to read your review. Unfortunately we don't work over the weekends so didn't receive the email you sent on Sunday until this morning. We are conferring with our suppliers to make sure that there have been no concerns with the particular batches you received. As mentioned over the phone this morning to you our manager will be in touch within the next 24 hours.

Posted 1 year ago

“The quality of the food is pretty decent and would love to buy more but the prices are just hidious.”

Helpful Report

Posted 1 year ago

Thank you for your review, we're thrilled that you rate our products as 'pretty decent' and that you would consider buying if the prices were lower. We often have lots of great deals and discounts if you sign up to our newsletter.

Posted 1 year ago

“I have to admit I was disappointed with the products, but this was made up for by excellent customer service. Unfortunately 2 out of 5 boxes of edible flowers ordered for a wedding cake arrived in unusable condition: brown, wilted and crushed. However, when I sent pictures to customer service I immediately received an apology and a refund. Luckily the three good boxes of flowers were satisfactory and I was able to complete the wedding cakes, albeit with changes to the agreed designs and the bride and groom were happy with them. A shame but thanks to the positive customer service response, I would still order from here again.”

Helpful Report

Posted 1 year ago

We're so sorry that DPD damaged your package and delivered it to you in such an unfit state, ruining part of your order. I'm so pleased though that you managed to salvage enough flowers for your wedding cakes. Thank you for reaching out and for sending through the photographs. We look forward to your next orders with us :)

Posted 1 year ago

“Was disappointed with the calves liver. However website, service and delivery was very good”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review us. I'm thrilled that the service and delivery was good but sorry to hear that you found the calves livers to be disappointing.

Posted 1 year ago

“Seem to have issues regarding orders where a gift card is used to pay for items not only this year but last year as well. Issue, sorted, but only after calling and making company aware after waiting a week.”

Helpful Report

Posted 1 year ago

We are so thrilled that our gift card feature is now working and that our customers are able to use this feature. We thank everyone for their patience on this and are deeply sorry for any frustrations this may have caused. Please do reach out to us if you ever experience any issues. At Fine Food Specialist we are always at hand to help you out as we strive 100% of the time to make all our customers happy.

Posted 1 year ago

“Ordering on website was quick and easy Meat was good but I was disappointed upon delivery as the meat was thawed out on arrival due the ice packs use melting to bags of liquid and not being that cold, I was expecting gel ice packs to be used as they stay frozen for longer, considering the price of the order, Somewhat hesitant to reorder”

Helpful Report

Posted 1 year ago

Thank you for your review. We're thrilled that the wagyu was good but sorry to hear that it had thawed on arrival. We try our best to package our products with frozen ice packs/ gel packs and dry ice. Occasionally due to either delays with the courier company or hot weather, some items may arrived thawed. If this is the case, as a general rule, if it's cold to touch like items in your fridge you can safely re freeze it without any problems. In future if you have any concerns please reach out to us.

Posted 1 year ago

“Order delivery on time, although items were starting to defrost Hoping the item will be OK when needed. Item was porcini mushrooms.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review us, we are so pleased that your delivery was on time. We're sorry to hear that your items were slightly de-thawed, please rest assure that it's perfectly safe to re-freeze items that are cold to touch like items in your fridge. We do hope you enjoy the porcini mushrooms when you're ready to consume them.

Posted 1 year ago

“I ordered coconuts please read that review below”

Helpful Report

Posted 1 year ago

“Bit expensive but yes, I volunteered to pay the the costs. Had to throw a number of the gooseberries away because they had orange slimy parts on them. The rest were very good and helped alleviate my cravings for often hard to find gooseberries.”

Helpful Report

Posted 1 year ago

“Service was great, everything arrived well packed and on time. However, part of the order was a whole Brie (for a wedding two days later), and it wasn't ripe/soft. One week later, the Brie is still too firm at room temperature. Very disappointing.”

Helpful Report

Posted 1 year ago

Fine Food Specialist Ltd. is rated 4.7 based on 352 reviews