“So after purchasing a few items over the past 7 years up to the value of around £12000 after sales service is dreadful . I was bought a new ring from my husband if just over £1000 and after just two years a diamond was lost and also the claw has snapped off . I was told this can happen . After two years apparently you ring can become unwearable ??? I was quoted £470 to get it fixed almost half the price if a new ring . I declined and was told
The ring would be returned . It hasn’t yet but won’t be collecting it as it’s no use to me looking like it does . It’s the very last item
We will buy from Fraser Hart as they would not even consider covering the cost .”
“Where do I start?!? Right five years ago we brought a set of diamond and emerald rings, nothing but an absolute nightmare! The stones kept falling out, rings one by one were returned and either reset or repaired and the engagement one was remade, and still problems. In the end I demanded they take them all back and I chose a completely different set, so far no problems. Until my husband surprised me with a brand new set of Ruby and diamond rings, Not even 6 months old it’s happened again !!!! This time with the wedding band. I noticed the diamond was off colour ! I immediately took it bank to the store. Now because I have the emerald set I rarely wear the Ruby. They looked at it and said it looks like a foam has fractured! I’m a housewife how on earth is that meant to happen considering I hardly wear them, well they sent it off and a few weeks later it was back, …. It actually has three fractured diamonds and the end ones are loose !!!!! Now I’m seriously not happy considering the sentiment of them brought for our 40th wedding anniversary. !!! With that I’m told their jewellers have said I have damaged it !!! And that they would need to replace three diamonds and secure the end ones and because I’m at fault apparently !!! I have to pay fir the repairs I was fuming !!! I was told I could take it elsewhere but it must be the same company they use. Well I couldn’t be arsed, … I contacted them saying how unhappy I was about having to pay out after spending almost £5000 pounds on three rings !!!! They said I’d have to pay 325 for the repair !!! I complained so they reduced it to 275 !!! I’ve been waiting to over 8 weeks for the return of the ring and as yet noting I was told 6 weeks. I would never ever recommend them to any one. I have rings 30 plus years old and not ever had one problem !!!! Never ever again will I purchase from Fraser hart. You can do so at your own peril…”
“Terrible post sale customer service and acknowledgement of a fault that had occurred for the 3rd time on a ring purchased only 4 years ago. I was an embassador of Fraser Hart based on the service received whilst purchasing a significant amount of wedding jewellery and gifts, until my visit in the Cardiff store on Saturday where I learnt if you are not purchasing a new item you are treated as a non priority and left to wait for an hour with no acknowledgement of my frustration, apology, offer of a drink for taking in a ring to fix and handing me a receipt a intervention that should last no longer than 5 minutes. Further more two seperate rude individuals advised me although the white gold was clearly misaligned in my diamond clasp there was no current movement in the stone - what difference should this make. The item I bought is clearly faulty if I had not brought this ring in the diamond could at any point fall out. You made a happy customer extremely frustrated and annoyed the shear effort I had to go through to get my ring fixed will put me off recommending or purchasing any jewellery from your store again. Even your manager was rude and lacked any empathy for the amount of time you made me wait purely blaming your systems”
