“Brilliant shopping experience in Cambridge branch. All of the staff were so helpful, friendly and polite. Especially Brandon who helped me purchase a Tag Heuer for my daughter’s 40th. He was a star, a credit to the company. Nothing was too much trouble. A huge thank you Brandon for all you did.
Plus, due to a hiccup with their card machine they gave me a gorgeous bunch of roses as an apology.
Watch was gift wrapped beautifully and very good value.
Highly recommend this store and will see you again.”
“Initial greeting when entering the Colchester store was very welcoming and friendly. We were looking to purchase a Tag watch, which Dominique the assistant manager helped us with and guided us through all the various styles and options available in the range. She was extremely professional throughout our visit and was very well supported by her team , allowing her to focus on us to provide a top class service. Not only did we purchase a watch at that time, we have returned recently and purchased another Tag watch. Thank you Dominique and the Colchester team.”
“My Citizen Dive watch decided to stop working in March of this year, I had taken it to Fraser Hart before for service & battery replacement & always received good service from my local Bedford store. They sent it away for repair but unfortunately Citizen returned it unrepaired as the parts are no longer available, it is 25 - 30 years old. I was a bit sad about the fact it could not be repaired as it had been with me through many diving adventures. I went to the store to pick it up & see what they could offer me in replacement of my watch.
What a lovely group of ladies that work in there under the watchful eye of Lorraine the manager, all very interested in chatting with me & my wife & showing me what was available to replace my Dive watch. I chose a new Citizen watch & they ordered it & got it in for me without delay. Went in & picked it up & again felt really relaxed & the ladies all very nice & interested in me as a customer. 5 Stars Lorraine to you & all your staff for a first class service. When I am in need of anything else I will certainly be going to Fraser Hart again in Bedford. Big Thank You from me.”
“Went online to make a purchase and a live assistant offered and then took me through the process, very helpful.
My beautiful bracelet was delivered as promised and is as displayed and explained on the site, delighted.
Thank you Fraser Hart. I will be back online again!”
“What a lovely experience dealing with this Jeweller. Needed to get my 20 year old watch serviced.
A lovely young man apologised as was unsure of the model and needed to call Head Office for advice so offered me a seat and drink while sorting out.
Two weeks later I picked up my like new watch.
Highly recommended.”
“Excellent customer service from Anil in the Cambridge store! Extremely knowledgeable and very helpful, made my decision and choice of watch a lot easier!!.... Anil’s expert customer service skills was the reason we purchased from them!!
Would highly recommend!!”
“Fantastic service in Fraser Heart Cambridge, have bought a couple of items in the last few months, Ronan served us both times, and he is excellent, a real asset to the store and very knowledgeable and polite!”
“We love popping in to Fraser Hart lakeside because we are greeted by Elaine Cook and what a lovely greeting it is, we have been in a few times lately I lost a diamond out of a ring we bought there a few years ago she got it all sorted, and my husband love a drink and a chat, all staFfestiniog are wonderfully.”
