French Connection Reviews

4.7 Rating 823 Reviews

95 %

of reviewers recommend French Connection

4.7

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Customer Service

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How quickly does French Connection resolve customer queries?

Helpful Report

(2 days ago)

Greater than 62% of reviewers feedback is French Connection resolves customer queries within an hour.

Helpful Report

(2 days ago)

94.56%

Industry Average

“ Service is quick ”

- Freda Amoako Bempong

“ I’m loving this seasons collection & have bought from my local store however even I ( tech phobe) am able to work my way around FCs website very easy & quick to order with reassuring updates on estimated delivery time etc Your return process couldn’t be easier so reassuring when not familiar with the process plus there is your kind back up team offering help to customers such as myself - much appreciated guidance Thank you for excellent service , fab collections ( with accurate sizing info etc ) and customer service back up Kind Regards Jane Turtle ”

- Jane Turtle

“ Great jacket, great service. Efficient delviery and good comms. ”

- Mr duncan l brooks

French Connection Reviews

Customer Service - Good