French Connection Reviews

4.8 Rating 2,684 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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How quickly does French Connection resolve customer queries?

Helpful Report

(3 days ago)

Greater than 72% of reviewers feedback is French Connection resolves customer queries within an hour.

Helpful Report

(3 days ago)

96.32%

Industry Average

“ The store was well laid out, clean and tidy. Easy to see clothes and a variety of sizes available. Staff were approachable and helpful without being pushy. Have bought several times from French Connection and different stores. Good service from them all ”

- R

“ The try before you buy service is amazing, I ordered 2 outfits and one was perfect the other didn’t suit me so I requested a return a label was sent over, as soon as I posted and parcel was received back I was notified then the following day I was charged for the outfit I kept. Very easy to do I highly recommend Thanks ”

- C

“ Service and communication good! Product quality and sizing dreadful. Very disappointed with French Connection clothes after years of buying them! ”

- Frances

French Connection Reviews

Customer Service - Good