“Never received table as after being kept waiting for 4 weeks was told they had none available due to damage. Am still awaiting a r3fund 5 weeks later and it looks like I will have to go through PayPal. Response to emails (if they respond) is not within one working day.
Very disappointed as was looking forward to hav8ng this table.”
Hi Sharon, I am very sorry for the poor experience you have had with us. I am going to look into this for you now and will get in touch directly.
Kind regards
Jane.
“Ordered in January 2024. To date I still have no product ? The dates I was given for pallet delivery by Lyndsey were uneventful especially as I took a day off from work. I took a subsequent day off and still no delivery. I was promised a call with a third ETA for delivery yesterday but received no call. I will be calling again for the very last time before I request a refund :(”
“Still waiting for delivery. The item was meant to be a gift for a colleague’s retirement. It’s now absolutely no good to us as we had to buy something else. This company here brilliant though at quickly refunding the money on request. It was a supplier’s fault.”
“Have not received my items. Your email does not exist. PayPal looking into this as you have taken my money and disappeared.
No way of contacting you.
So, how do I feel about my purchase?
Really poor”
Hi Lynn, I am very sorry for the poor experience you had with our company. Unfortunately this item was out of stock and we did try to contact you on a number occasions to offer you an alternative but were not able to get through. I am not sure which email you were trying to reach us on but our customer service email address is info@furvell.com.
Sorry again that we could not fulfil your original order on this occasion but I can confirm you have received a refund in full.
Kind regards,
Furvell.
