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Garden Street Gin Club Reviews

4.9 Rating 4,085 Reviews

97 %

of reviewers recommend Garden Street Gin Club

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Phone:

03 7036 6498

Email:

hello@gardenstreet.com.au

Location:

PO Box 27,
Yarraville
Victoria
3016

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Garden Street Gin Club 5 star review on 22nd April 2024

Collette Drummond

Garden Street Gin Club 5 star review on 22nd April 2024

Collette Drummond

Garden Street Gin Club 5 star review on 4th April 2024

Garden Street Gin Club 5 star review on 2nd April 2024

Garden Street Gin Club 5 star review on 26th March 2024

Garden Street Gin Club 5 star review on 26th March 2024

Garden Street Gin Club 5 star review on 25th March 2024

Dominika Keller

354

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hadn't received my first box and was charged another 2 times for the following month and another charge that I had to call to get refunded. The girl I spoke to told me she would look into itvand call me back, she didn't, I had to call multiple times to get to the bottom of it, only to be told, we're sorry and you can cancel your subscription if you like, no resolution or desire to even try and keep me happy or as a customer, just sorry, we've put a hold on your next box in case you want to cancel but have already taken your money for that box but we can refund it. Very Disappointing treatment of a new customer and 0 customer service care factor. My subscription has now been cancelled!. No-one ever called back to follow up, I just received a generic email about thanking me for being a new member, obviously just very robotic and proved you're only a number.”

Posted 1 month ago

“No notification of delivery or delivery notification card left by delivery, believe it's at the post office but no text messages re collection??”

Posted 2 months ago

“Not tasted gin yet as GSGC sent order to old address in Qld even after I had phoned to ensure new address was recorded. It is still in ether somewhere after I entered new address details for Australia post. I ordered at beginning of December especially as a Christmas gin & not expecting it til early January - not as enjoyable when it’s this difficult to obtain I contacted GSGC and was offered no follow up support. My last order ever”

Posted 4 months ago

Hey Jan, hope you are having a great festive season. Unfortunately when you placed your order, you still had your old address in the system. Because this wasn't updated, we shipped your gin there as we thought this is where you wanted it shipped to. As soon as we learnt that this was the wrong address, we have had the parcel re-directed to your new home, but there has, understandably, been a delay in shipping. We apologise for the delay and inconvenience and wish we could have gotten it to you in time for Christmas. All the best, Josh

Posted 4 months ago

“Subscription hasn’t arrived!”

Posted 4 months ago

Hey Fiona! Thanks for letting us know, have just checked the tracking and its scheduled to arrive today :) - Hope you enjoy and please let us know if there is anything else at all we can help with! Cheers, Josh

Posted 4 months ago

“Oh it would of been great to Be sipping on some gin about now since I Ordered back in November and still waiting on my delivery since November. My communication has been very poor forcing me to contact Australia post which I Still haven't heard nothing in connection with my purchase. Let's say I'm not a very camper !!”

Posted 4 months ago

“Still waiting for it to arrive!! Ordered back in November and still waiting.”

Posted 4 months ago

Hey Lucy, thanks for letting us know it hasn't arrived! Have just chased up the postie and unfortunately, they damaged it while out for delivery. We'll get a replacement in the mail for you express post first thing tomorrow. So sorry for the delay/inconvenience and please reach out if there is anything else we can do to help! Cheers, Josh

Posted 4 months ago

“I did not receive anything in September. My monthly order did not arrive.”

Posted 7 months ago

“Placed my order on the 4/9 and still haven’t received anything . So far not such a great experience.”

Posted 7 months ago

“I had to order twice after the first package went missing- no follow up on trying to regain the insurance on the first package… perhaps a different delivery method is needed if aust post is so hopeless”

Posted 11 months ago

“Had to chase them up as they never told me they were out of stock at the time i ordered but took my money anyway. Said they would send express post when stock arrived but sent regular instead which took almost two weeks. Poor communication and dishonesty from this business has resulted in me using one of the many other businesses available”

Posted 1 year ago

Hey Paul, so sorry to hear about your experience - this is the last thing we wanted! Unfortunately when we sell out of a monthly box, it is displayed where you go to purchase and if we had a spare one, we would have sent for you. As soon as we heard from you, we offered you a number of alternatives that we could ship immediately (express) or a full refund if more suitable but we never heard back from you. We made the assumption that you were ok to wait a few days for our December box to be released and start shipping and it seems that this was not what you wanted. I will pop you an email now to offer a range of solutions and make sure we make up for the inconvenience with your order. Cheers, Josh

Posted 1 year ago

“Initial discount was never applied to subscriptions- emailed but never resolved”

Posted 1 year ago

Hey Amanda, sorry to hear about your experience, we do everything we can to make sure we accommodate any requests and give our customers the best outcome possible. I checked our system and couldn't find anything from you about these issues. If you could please let us know what we can do to remedy the situation! Thanks, Josh

Posted 1 year ago

“your web site and its ability to function is costing your venture a lot of $ I tried on several occasions to buy something (gin) and the site crashed it would be great if you has on your site for sale not just dehydrated citrus hope you invest in a qualified IT person ongoing”

Posted 1 year ago

Hey John, Sorry to hear you had issues with the website. We haven't experienced these issues before and have double-checked everything at our end and it's all working. Please let us know if you have the same problems again as this shouldn't be happening and is the last thing we want anyone to experience! Cheers, Josh

Posted 1 year ago

“Haven't got it yet very not happy”

Posted 2 years ago

Hey Wendy, I have just checked your tracking and it was delivered on the 28th of February. Can you please shoot through an email to hello@gardenstreet.com.au if this is not the case so we can investigate the delivery with AusPost. For reference, your tracking number is 33VCD449110201000938300. Cheers, Josh

Posted 2 years ago

“Have 2 x coasting close to 200 bucks sitting with Australia post for over a month now. So not sure I can even Give a rating. Have emailed the company and sent messages via online chats and heard nothing.”

Posted 2 years ago

Hey Trent, sorry to hear about the delay with AusPost. We can’t find any support tickets from you at our end - Could you kindly pop an email to hello@gardenstreet.com.au with the details and we will get this sorted for you straight away!

Posted 2 years ago

“Still have not received 1st order - ordered nearly 1 month ago! Was going to give to my daughter for her birthday but that past 2 weeks ago! Not a great experience so far!”

Posted 2 years ago

Hey Sharon, please accept our apology for the delay with postage. There have been significant issues getting freight from the east coast to Perth over the last few months with the train derailment and subsequent backlog in Perth. The good news is I have just checked your tracking and it is due for delivery tomorrow! We hope you enjoy your gin when it arrives and please let us know if there is anything else at all we can do to help. Cheers, Josh

Posted 2 years ago

“I am a new customer paid and joined on the 4 January - my order was dispatched sometime soon thereafter and her we are 24 January and no delivery has taken place . So you have had my money for over a month and no product. COVID disruptions are not an excuse as it has been around for two years. Be great if i had product to be able to make a fair assessment of the club. i have only joined as a two monthly subscription at this point in time. i expected new customers to be treated better.”

Posted 2 years ago

Hey Mitchell, so sorry to hear about the delay with your first delivery. As you can see on the tracking link, your order was shipped on the 5th Jan from our end. Unfortunately, AusPost have been experiencing delays with shipping to WA throughout the pandemic and it hasn't arrived yet. I'll give them a call right now and pop you through an update on your delivery by email. Please let us know if there is anything else at all we can do to help!

Posted 2 years ago

“Not impressed with post”

Posted 2 years ago

“Haven’t received product”

Posted 2 years ago

“I'm still waiting for my delivery which I paid for in August. I'll be able to post my review when I've been able to sample the gin.”

Posted 2 years ago

“My order was placed on the 16th of August. I haven't received it yet :(”

Posted 2 years ago

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Garden Street Gin Club is rated 4.9 based on 4,085 reviews