“It was my first and last experience with your company. The item I purchased was clearly not as described and I had to pay to return it. You wasted my time and left me with £12.95 out of pocket. I left my review on Trustpilot and Google, so other people would know who they are dealing with. You asked what you could do better. Go into administration.”
Hi Roxanna, We are really sorry to hear that you felt you had a bad experience shopping with us. As a small independent business customer feedback and experience is of the upmost importance to us and we pride ourself on offering a great, personalised customer service. We strongly recommended that any customer contact us via email or phone if they are not satisfied with their order and we would always do our best to rectify the situation. I have reviewed your order and have refunded you £4.95 delivery cost now for you. We will review our product description and imagery to ensure it best reflects the item as well. Many Thanks, Gemini Woman.
Hi Nicola,
Thank you for leaving your review, and we are really sorry about the issue with your order. We can see that the customer service team have now resolved this issue and that your correct order was successfully delivered.
Our apologies again and if there is anything further we can do to improve your experience with us please let us know.
Kind regards,
Gemini Woman
Hi there, we are very sorry to hear about your experience with us. Our customer service email is customercare@gemini-woman.co.uk, which email have you reached us by? Our number is 01789266894 as well, we are keen to solve this issue for you as soon as possible. We processed this return 5/7/23 please get in touch if you still have not received this and we will look into this for you.
The Gemini Woman Team x
“I returned the Fandango dress as it was too small and had the acknowledgment from Gemini that it had been received on the 17th June! I have still not had the refund into my Bank Account! This is not good customer after care.”
“ok customer service but not refunded on £13.90 postage when i collected items instead, also gave me faulty shoe with bad seams which was returned, I returned two out of six items and they kept all my invoices too! I spent over £300 and no loyalty points for me!”
Thank you for your feedback. We are sorry you are disappointed but to confirm the postage has all be refunded for you and you will accrue Loyalty Points all items kept, points are added to your account 35 days after purchase as we have to allow time for any returned items. So please check back then! If there is anything else we can assist with we are more than happy to help just email or call us. Many thanks Gemini x
“Very disappointed I had to pay £12receive a parcel to the uk and £7 to return even though Northern Ireland is part of the uk
I do not want any correspondence from Gemini as I will not be ordering from you again”
Hi Gerti, I have forwarded your message to our customer service team to investigate with the Royal Mail your order and contact you directly with an update. Thanks for your patience. The Gemini Team
Hi Jessica, Apologies about your order. I have forwarded your message to the customer services team to investigate and they will contact you directly to get this resolved. Thanks for your patience. The Gemini Team
Hi Doreen, Sorry to hear this I will get a member of our customer service team to investigate and contact you with an update. Please always reach out to us at customercare@gemini-woman.co.uk in future if you have an queries about an order. Best wishes, The Gemini Team
“My parcel has gone missing and I’ve informed you but zero response. Dpd may have messed up but I have spent £185 and have nothing to show for it. As a loyal customer, I’m rather underwhelmed.”
