“I was reasonably happy with my items but returned one as I felt it was of poor quality. Why is my review of that item not shown on the website? It is very misleading to only show the 5 star reviews - does this border on dishonesty I wonder? And how are we to judge an item when it is clear that only 'excellent' reviews are displayed?”
Hi Sarah, All reviews are displayed and we cant filter them to only show the best, as reviews are added through our review provider Review.IO so are independently verified and added. If you think your review isn't showing please let me know which item you tried to review and we can look into this further for you. Thanks Gemini
“I love this website with a good selection of brands.Unfortunately I won't be able to continue shopping as it is too expensive with delivery charge, and costing again to return.”
“Lovely Robell trousers but very creased when unpacked. Will have to press them before wearing as they look totally crumpled! Great service in every other respect.”
“Unfortunately my jumper didn’t arrive. Gemini were very helpful trying to find where it was. I had to get a refund as the jumper was out of stock. A bit disappointing but it was Royal Mail at fault”
“There is a significant difference between Gemini Woman and Gemini the shop inStratford. The latter gives excellent service while the former's website is moderate.”
“Well I love what I’ve bought but ordered and paid for 2 packs of Pringle socks, only received 1 pack, phoned and left a message but so far no-one has phoned me back. I would like to get what I paid for.”
“Lovely jacket but very disappointed with the quality (?) of the linen for the price! Expected it to be thicker!
However love the colour and style so decided to keep it and iron it with starch regularly to give it some oomph!”
“Unfortunately, the service was let down by the delivery which took several attempts despite me advising of a safe place. Also I thought returns were free as they used to be in the past. I am unlikely to order again as it cost me £7.95 to make a return”
“I like the choice of clothes but have to buy online as I don’t live close enough to the shop to go very often. I find it disappointing that you charge a fairly hefty postage fee but do not offer free returns. I would normally expect to pay either for postage or returns as most other online firms do, but not both. It certainly puts me off buying anything I am unsure about which is a shame as I would buy much more often if I knew I could return/exchange for free.”
“As a good customer of Gemini i am most disappointed with my recent transaction. With an offer of 15% off i added the code to the appropriate box followed by your 5% offer. Both these promotions were accepted. After the transaction had been completed i noticed that only 5% had been deducted. There is no way of checking this until transaction has been completed. It may be a while before i shop again.”
