GiftRound Reviews

Name: GiftRound
Address: 49 Castleview Drive, Bridge of Allan, Stirling, Stirling
Rating: 4.92

4.9 Rating 142 Reviews

99 %

of reviewers recommend GiftRound

Company Reviews

Metrics

Info

4.9

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for responding so quickly to our request to edit an error in a comment. So responsive!”

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Posted 3 months ago

“Many thanks GiftRound! I made a typo on my note to a colleague who is leaving the organisation. I requested if you could correct this and you did so almost immediately. That's great service. :-)”

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Posted 3 months ago

“I have had an excellent experience using GiftRound, and I highly recommend it.”

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Posted 3 months ago

“This is a great way to wish colleagues well for Birthdays or Get Well wishes also for collections for gifts when leaving/retiring. I have used Giftround on a number of occasions and found it super easy to use. When I had any questions they were responded to quickly.”

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Posted 3 months ago

“My experience of using GiftRound has been fantastic and I would highly recommend.”

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Posted 3 months ago

“I recently reached out to the team to correct a mistake (a duplicate message). I was pleasantly surprised to receive a response from Stuart (Stu) on the same day. He was extremely efficient in resolving the issue and alleviating any potential embarrassment. I would highly recommend this organization and its outstanding team. Stu's customer service was exemplary; he went above and beyond his duties. It was a pleasure to engage with him.”

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Posted 3 months ago

“The GiftRound was really easy to set up and manage. Good range of options for what to do with the money once received. Super helpful and speed query resolution after a typo at our end meant a failed delivery. Spotted quickly by the support team who proactively got in touch to get it corrected.”

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Posted 4 months ago

“Super efficient and effective help. Can't speak highly enough of this lean team.”

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Posted 4 months ago

“Claire in customer smiles really made us smile. From an efficient and speedy response to sorting out our little issue .. I would thoroughly recommend this company and thank Claire once again… I hope my feedback really made her day”

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Posted 4 months ago

“This is a great product that makes gift collections really straightforward. I love being able to print messages from contributors into a card. It’s also great to be able to use a small UK based company with fantastic customer support.”

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Posted 4 months ago

“An efficient and easy system to use for virtual collections. I was overwhelmed by the personal responses from Claire in Customer Services, answering my many questions, and sharing useful tips and links - thank you. Finding a person to 'talk to' when using electronic systems is usually difficult - Claire responded promptly every time!”

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Posted 4 months ago

“Always use gift round for collecting group money for a present so much easier the collecting money. Never a problem and if there is always sorted quickly.”

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Posted 5 months ago

“I have been amazed by how flexible and user-friendly GiftRound has been - and for free! I also contacted their support team by phone and email for two different queries - in the run-up to Christmas- and got help from real humans straight away. Thank you so much, GiftRound! I'm already singing your praises at every opportunity.”

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Posted 5 months ago

“Helpful customer service, all good!”

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Posted 5 months ago

“I had a great experience with Giftround! Very speedy responses to any questions and extremely helpful. Everyone found it really easy to use and it was great to be able to print off all the comments and the voucher ready to put in the card I had bought. Great stuff, well done! A special thanks to Claire who was brilliant :-)”

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Posted 5 months ago

“Very easy to use and set up. A very large range of different gift cards to choose from, including travel e-gift card as well. I contacted their helpline via the 'Chat' and by email and they were super responsive and extremely helpful. I will definitely be using them again - Thank you!”

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Posted 5 months ago

“Very helpful thank you”

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Posted 5 months ago

“I’ve used Giftround in the past few years for organising events never had any issue. However, last Friday night I ordered 2 birthdays cards and 2 vouchers. While I received vouchers within several days, no sign of any card on Thursday when the birthday party started. Very disappointing!”

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Posted 5 months ago

Hi Jenny, we are very sorry that your greetings cards did not arrive with you and we apologise for this disappointing experience. As your cards were ordered on the evening of Friday 29th November and we are unable to process orders over the weekend, your cards were printed and posted first class on Monday 2nd December. We advise on our website that you can expect your greeting cards to arrive between 2 and 4 full working days after ordering, which would have been Thursday 5th December. Unfortunately, as currently experienced by many other businesses, we are witnessing a degree of unpredictable delivery times with Royal Mail postage. For this reason if our customers contact us at support@giftround.co.uk we are always happy to reprint a complimentary card and send to an alternative address if needed. Would you like us to do a complimentary reprint for you today? Just let us know if you’d like it sent to an address different from the original ones and I can sort that out for you. Best wishes, Claire GiftRound Support

Posted 5 months ago

“Great way of setting up a collection for colleagues. Customer services are wonderful and very helpful.”

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Posted 5 months ago

“Extremely helpful staff , I made a typo but it was corrected in few minutes Superb team”

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Posted 5 months ago

GiftRound is rated 4.9 based on 142 reviews