GiftRound Reviews

Name: GiftRound
Address: 49 Castleview Drive, Bridge of Allan, Stirling, Stirling
Rating: 4.92

4.9 Rating 154 Reviews

99 %

of reviewers recommend GiftRound

Company Reviews

Questions

Metrics

4.9

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07903664260

Email:

craig@giftround.co.uk

Location:

49 Castleview Drive,
Bridge of Allan,
Stirling
Stirling
FK9 4BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GiftRound is great - I can't recommend highly enough! So easy to use and they've got it all covered; there's lots of choice for gifts - something for everyone. I've always received very prompt and helpful support when I've been in touch with them with queries. Give them a try - you won't regret it. Anna”

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Posted 1 year ago

“I can't recommend GiftRound enough! So easy to set up and made our collection and card process for our colleague who is leaving so much easier with colleagues scattered all over the place especially with home working! Ordering the card and the gift voucher was so easy and any questions I had were answered immediately by the amazing customer services team (thank you Claire and Stu!) I will be recommending them and using them for any future staff collections.”

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Posted 4 months ago

Thank you so much for your amazing 5-star review, Sonia! We're thrilled to hear that GiftRound made the collection and card process so seamless for you and your colleagues, especially in today's remote working environment. We can’t wait to see you again for future staff collections! Warm wishes, Team GiftRound

Posted 4 months ago

“I had a recent issue with a TripGift e-card through GiftRound and contacted their support team to share my concerns. They responded quickly, cancelled the card, and issued a new FlexCard for me to use with another retailer. They also took the extra step of removing TripGift from their platform after reviewing the feedback, it’s really rare to see that level of responsiveness and follow-through. GiftRound handled the situation professionally and made what could’ve been a frustrating experience much easier. I’d confidently use them again for group gifting and found their customer service to be incredible!”

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Posted 4 months ago

Thank you so much for your fantastic 5-star review, Juliette! We’re thrilled to hear that our support team was able to assist you promptly and make the situation much easier for you. Your feedback means a lot to us, and we’re glad to know that you felt our responsiveness and professionalism made a difference. We are always striving to improve and provide the best experience possible for our users. Warm regards, Team GiftRound

Posted 4 months ago

“Seems good. Good response to my query. Dealt with quickly”

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Posted 4 months ago

Thank you for your positive review of GiftRound! We're glad to hear that you found our response to your query quick and effective. Our team is always here to help, and it's great to know that you had a good experience. We look forward to serving you again soon! Warm wishes, Team GiftRound

Posted 4 months ago

“Super efficient and personal customer service from Claire the COO, thank you!”

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Posted 5 months ago

Thank you so much for your wonderful 5-star review, Paul! We're delighted to hear that Claire and our team provided you with efficient and personal customer service. We can't wait to assist you again in the future! Warm wishes, Team GiftRound

Posted 4 months ago

“I experienced great customer service and dealt with me speedily and efficiently”

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Posted 5 months ago

Thank you so much for your wonderful 5-star review! We're delighted to hear that you received great customer service from our team, and that we could assist you quickly and efficiently. Looking forward to serving you again in the future! Warm wishes, Team GiftRound

Posted 4 months ago

“Giftround has great utility, is very efficient, and all round is superb. However, they are discontinuing bank transfers which I think is a mistake. In my case, we collected both physical and digital money, I bought the gift from my credit card and reimbursed myself with the collection - so it can be very useful to have bank transfers. I did have an issue with ID verification, but the support team was great and we sorted it very quickly. Transfers on money was less than 5mins.”

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Posted 5 months ago

Thank you for your thoughtful 5-star review of GiftRound! We're thrilled to hear that you find our service to have great utility and efficiency. Your feedback regarding the discontinuation of bank transfers is appreciated, and we understand how some users have appreciate that option. At GiftRound, we believe organising a group collection should be simple, joyful and totally free. To keep that promise, we’ve made the decision to step away from bank transfers. While they once offered flexibility, they’ve become increasingly complex, costly, and weighed down by admin and regulation by our payment provider - the very things we’re here to remove from group gifting. We’ve seen other platforms increasingly charge fees and require intrusive checks. We foresee tightening regulation in this area adding complexities for bank transfers. We want to focus on our fee-free, fuss-free model, so we can make every collection fair, secure, and easy for everyone. Our FlexCard was created to be spent at a broad range of major brands to offer something for every GiftRound occasion. Thanks again for sharing your positive experience with us! Warm wishes, Team GiftRound

Posted 4 months ago

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Posted 5 months ago

Thank you for your thoughtful 5-star review! We’re delighted to hear that GiftRound has been efficient and useful for you. Your comments regarding the discontinuation of bank transfers are appreciated. By focusing on digital gift vouchers and FlexCards, we’re able to deliver a truly fee-free, seamless experience for all. That said, we hear you, and feedback like yours is invaluable as we keep evolving GiftRound. It's fantastic to know that our support team was able to assist you quickly with your ID verification issue. We’re always here to help ensure you have the best experience possible. Warm wishes, Team GiftRound

Posted 4 months ago

“Takes all the strain out of office collections, easy to use and very helpful customer support staff, Couldn't recommend enough.”

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Posted 5 months ago

Thank you so much for your wonderful 5-star review, Angela! We're delighted to hear that GiftRound took the strain out of office collections for you. It's great to know our customer support team has been helpful in making your experience seamless. We truly appreciate your recommendation and look forward to assisting you again in the future! Warm regards, Team GiftRound

Posted 4 months ago

“Giftround is so quick and easy to use. I've used it three times now to collect donations for staff (weddings, new baby etc). It's so simple to use, to forward to others and keep up to date with donations. Perfect!”

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Posted 5 months ago

Thank you so much for your wonderful review, Sue! We're delighted to hear that GiftRound has made collecting donations for your staff so quick and easy. It's always our goal to provide a seamless experience for your special occasions. We appreciate your support and look forward to helping you with future collections! Warm wishes, Team GiftRound

Posted 4 months ago

“Great customer service! QResolved an issue of my own making, did it quicky and efficiently. Much appreciated.”

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Posted 5 months ago

Thank you for your kind review, Mark! We’re so pleased to hear that our customer service was able to resolve your issue quickly and efficiently. Your appreciation means a lot to us! We’re always here to help, so feel free to reach out anytime you need assistance. Warm regards, Team GiftRound.

Posted 4 months ago

“Claire was extremely helpful in resolving an issue I had with redeeming the funds in my Giftround wallet”

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Posted 5 months ago

Thank you so much for your 5-star review! We're delighted to hear that Claire was able to assist you effectively with your Giftround wallet issue. Our team is always here to help, and it's great to know that you had such a positive experience. Warm regards, Team GiftRound

Posted 4 months ago

“Great efficient service. I needed some assistance and my query was resolved straight away - fantastic service. I will use again in the future.”

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Posted 5 months ago

Thank you so much for your wonderful review! We're delighted to hear that you found our service efficient and that your query was resolved right away. Your satisfaction is our priority, and we’re here to help whenever you need assistance. We can't wait to welcome you back for your future purchases! Warm regards, Team GiftRound.

Posted 4 months ago

“GiftRound- excellent service. There is even an after ‘sales’ support service. Wow! Thank you so much. You alerted me to my typos, gave me a chance to rewrite my note which was written on a busy day - but also, the adjustments were effected within a short space of time. Will certainly use again. Thank you once again.”

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Posted 5 months ago

Thank you so much for your kind review! We’re glad our team could help and that you felt supported, even on a busy day. Every message matters, and we’re always here if you need us. Looking forward to helping you celebrate again soon! Warm regards, Team GiftRound.

Posted 4 months ago

“Great and easy to use platform. If you get stock, no worries because they have a very reliable customer service. I do like the option to print a quality card of all the comments.”

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Posted 6 months ago

Thank you for your kind review! We’re delighted to hear that you found GiftRound easy to use and that our customer service met your needs. We take pride in providing reliable support and are happy that you appreciate the quality card option for comments. Warm regards, Team GiftRound.

Posted 4 months ago

“GiftRound is so easy to organise an online group collection! Very user-friendly to share the link with contributors and to design your collection as you wish.”

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Posted 6 months ago

Thank you so much for your wonderful review, Jules! We’re delighted to hear that you found GiftRound easy to use and enjoyed the customization options for your collection. It’s great to know our platform made organizing group contributions a breeze for you! We look forward to seeing you again for your next collection! Warm wishes, Team GiftRound.

Posted 4 months ago

“Very quick customer support and happy with the service!”

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Posted 6 months ago

Thank you so much for your kind words Maria! We’re glad to hear that you were pleased with our customer support and service. It’s our goal to ensure a fast and satisfying experience for all our customers, and we're thrilled to know we hit the mark with you. Looking forward to serving you again soon! Warm regards, Team GiftRound.

Posted 4 months ago

“I'd highly recommend GiftRound. Staff were very prompt in addressing an issue and very respectful!”

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Posted 6 months ago

Thank you for your review! We’re so pleased to hear that our staff was prompt and respectful in addressing your issue. Providing excellent customer service is our top priority, and it’s fantastic to know that we met your expectations. Warm wishes, Team GiftRound

Posted 4 months ago

“GiftRound makes group collections & gifting so easy. Recently had a small issue with one collection and Claire was incredibly helpful and got it sorted for us immediately!”

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Posted 6 months ago

Thank you so much for your wonderful review, Kat! We're delighted to hear that your experience with GiftRound was smooth and that Claire was able to assist you promptly. We appreciate your feedback and look forward to helping you with all your future gifting needs! Warm wishes, Team GiftRound.

Posted 4 months ago

“Very easy to use and organise a collection. Had a little glitch with receiving the voucher, it was resolved within minutes of sending my query by email. Amazing service, really appreciate it.”

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Posted 7 months ago

Thank you so much for your kind 5-star review, Jelena! We're delighted to hear that you found GiftRound easy to use and that our team resolved your voucher issue swiftly. Your appreciation for our service means the world to us! Warm wishes, Team GiftRound.

Posted 4 months ago

“Our GiftRounds always work very smoothly and there is a great choice of gifts. I had a couple of queries today and received very prompt, helpful advice - thank you so much!”

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Posted 7 months ago

Thank you so much for your kind words! We're delighted to hear that your GiftRounds are running smoothly and that you found a great selection of gifts. We truly appreciate your kind words and look forward to assisting you with your future GiftRounds! Warm regards, Team GiftRound.

Posted 4 months ago

GiftRound is rated 4.9 based on 154 reviews