“Plants arrived in great condition and well packed, found customer help very efficient and would certainly recommend using Golden Valley as I will in the future.”
“Fantastic quality of plants, streets ahead of the big name plant sellers. Great customer service too, and I like dealing with a family business. Will definitely be a customer for life.”
“Used Golden Valley Plants a few times, great website, cost and delivery. All plants received have been in very healthy and in good condition. Wil definitely be using them again.”
“Always excellent value for money, healthy plants, well filled pots, people behind the scenes are a joy to communicate with, very good packaging. Usually my first port of call for plants and the majority of plants in my new redesigned garden are from Golden Valley Plants. Would recommend”
“The plants l received were in a very distressed state, not in their pots, just lying in the bottom of the box which was in a bad state, looked to have been crushed and thrown around, L complained to the delivery company, I did manage to revive the plants,doing reasonably well now, unfortunately I don't have any photos.”
Dear Kenneth, thanks so much for taking the time to write yuor review. I shall email you in a moment to discuss resending you the plants you ordered. We are able to see from DX communications as to how they were delivered and will of course organise replacements where necessary. I look forward to remedying this unfortunate situation.
“Plants received were really healthy and all have planted up well. Good communication and updates on order. Very happy with the service and would recommend.”
“I am so pleased with the Quality of the plants also the speed of service/packageing and helpful service from Nicola. I will certainly use this Nursery in the future. Derek Lock”
“The plants arrived in very good condition and were well packaged in cardboard which could be recycled. I did have a query about one plant (not sure it belonged to the set I had bought) and it was replaced promptly. Sample plants attached”
“Sadly rather dissapointed. The bay trees I bought were a birthday present for my husband but arrived almost a week after his birthday - the delivery times on the website are a little misleading. When they arrived they were lovely and healthy but not what could be described as 'lollipop' trees - one had growth throughout the trunk. Finally having paid for 'gift wrap' for the pots - there was no sign of it.
I am sure the trees will do well but the experience was dissapointing.”
Dear Lorraine, we are so sorry that the trees arrived later than anticipated - we are glad to hear they are healthy however we understand when buying for a present timing is crucial. We will be in touch via email to discuss the gift wrap not being applied unfortunately in a rather busy week this seems to have been missed. We will certainly address this with you however we understand the disappointment and apologise for this experience - we certainly do aim for 100% customer satisfaction and can see this was not the case with your order.
