“This is a scam. My flight was delayed. It said in instructions driver would track my flight and meet me at the airport. My flight was delayed. When I rang at Melbourne airport they cancelled my prepaid ride. No compassion that the flight delay was no fault of mine. Driver was rude and couldn't care less. N o alternative was prodided or even offered. I was stranded after a long and tiring day and had to pay another taxi service to get to my accommodation. Shame on you scamming innocent travellers with no communication. No customer service.”
“Very poor. Definitely don’t use this service. The driver left the airport between us talking to him on the phone and us getting to the pick up point . We took exactly 6 minutes 😞”
“Avoid at all costs! Unprofessional and 100% scam outfit. They only give you 45min to get off the plane, get through customs and collect your bags. Impossible majority of the time at Melbourne International.
My daughter and I got out 10 mins after their allocated "45 mins" and by the time I had messaged our driver, he had already gone. Zero accountability (driver name: Ahmet Dogus). Zero flexibility and compassion.
Will never book through Booking.com ever again as HD Cars is one of their 3rd party partners.”
“Driver wasn’t waiting in arrival hall as expected. After trying to call the company without any response, we tracked down the drivers number & found he was waiting quite far away in a separate location. 30 minutes later , We had to go find him outside with all of our luggage, after a 14 hour flight. We got to him just before he was about to leave. Would never use them again.”
“Appalling service. They are supposed to track your flight but driver left, in spite of him reading our message, and after ignoring at least 2 calls and 2 messages from us to him, within 45 minutes of our plane landing. Clearly no allowance made for disembarking, immigration and bag collection. Left us stranded at Melbourne airport, where we eventually, after 2 hours, managed to get an Uber. Totally unreliable and untrustworthy and would definitely NOT recommend.”
“As the other comment, driver was 1 hour late when taking us to the airport, then the same driver had the audacity to leave the airport when we where waiting for him at the international arrivals and then, says “ you missed out get an uber” I did, it was cheaper, and got a refund from Booking.com.
The drive, a scammer even deleted his messages on WhatsApp, make sure you take photos ! I did before he deleted them !
Do not use keep well away!”
“Our flight was scheduled to arrive at 1:37 but did not land until 2:05 but we were not concerned because we were told that our flight would be tracked and the driver would wait 45 minutes after the flight had landed. After 26 hours of travel we were looking forward to a smooth transition home. That was not the case. The driver had left the airport by the time we got through customs and collected our luggage which was at 2:40. This was when I tried to make contact with the company. The phone was answered by an answering machine. I texted and was told that the driver had left because he had waited 45 minutes from 1:37. I had to take photos of the arrival board to prove that the plane did not land until 2:05 but this did not matter to them. They just stopped responding. It was a horrible experience and I definitely would not recommend this company that are unreliable and have zero customer service.”
