Zero stars. I ordered 43 usd worth of product on March 3rd 2019. I've messaged them via email multiple times letting them know I've moved since then and the products haven't even been shipped out yet. I didn't get a reply until I messaged their Instagram account. The first reply I got was pleasant and asked for the order confirmation #. I sent it and didn't hear anything back for weeks. I kept emailing and messaging until on Feb. 7th 2020 I got and email stating that my order would be sent out next week. Its April 16th 2020 and the order still hasn't even shipped out and they never mentioned my change of address so even if it did the package would go to the wrong address. I'm beyond infuriated at this point. This is the worst company I've ever had the displeasure of ordering from and communicating with.
If I could give this company 0 stars I would. It has been 4 months since I've ordered from this company and asked for a refund for items that have not arrived even though they were allegedly shipped- which is weird as they're unable to provide me proof of shipping. I have been trying to contact them for 4 months. I originally posted a negative review on here when I had had enough and surprisingly they DM'ed me back on insta immediately and were VERY aggressive. They told me to take down my review as it was a "lie" and they threatened to expose me to their followers.
We came to an agreement and I took the review down as I was told I would receive my refund yet months down the line and still nothing. I have contacted my bank and have raised a debit dispute (you do this if you believe you have been scammed) which means they will refund me my money but the bank on your behalf will contact hidden cosmetics and ask for a refund. The bank have told me they're investigating it further as they did not agree with the evidence hidden cosmetics provided.
I have also filed a report with action fraud (actionfraud.police.uk) which I urge you all to do if you have been scammed. I'm also going to my local police and filing a report there. Hopefully this will all be resolved soon and the company will be taken down as they're frauds and keeping peoples money.
Whether they claim to have shipped the products and don't want to provide a refund as they will be losing out- REMEMBER under the Consumer Rights Act 2015 THEY are responsible for the goods until the customers receive them. If the customer has not received their order then it is still THEIR responsibility to either provide a refund of replacement. So what hidden cosmetics are doing right now is ILLEGAL and against the law!
If you are having trouble getting a refund or even communicating with them, the best thing to do is contact your bank and raise a fraud dispute and also report the company to your local police or online using actionfraud.police.uk