Hobbyco Pty Ltd Reviews

Name: Hobbyco Pty Ltd
Address: 6, 2-4 Giffnock Avenue, Macquarie Park, New South Wales
Rating: 4.80

4.8 Rating 1,592 Reviews

96 %

of reviewers recommend Hobbyco Pty Ltd

4.8

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Hobbyco Pty Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hobbyco Pty Ltd 5 star review on 10th May 2025

Alfred Stewart Winrow

Hobbyco Pty Ltd 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its been over one month and I have not received my item. No communication from HobbyCo, I have to attend to the pick up store 2 times and store staff they will follow up and call me but never did. Worse experience as this is for a Christmas gift.”

Helpful Report

Posted 4 months ago

“Purchased the item while their webpage shows in stock, right away they sent through a order confirmation after I paid. After 10 business days I heard nothing from them so I called. Then I received an email saying that the item is out of stock. Excuse me??? Out of stock after 10 business days of purchase? Why didn't your customer service get in touch with me first? Oh sorry, these guys don't really care about the quality of their customer service. They probably had the item sold in their physical store first, then of course they cannot fulfill their online orders. No compensation for their own fault, just telling me that it is a system error. This is not the way to earn your customer's loyalty. I know your business is growing big, but I would rather support those small business which really cares about their customers.”

Helpful Report

Posted 1 year ago

“After the first purchase they SPAM my email. Forget me dealing with you again”

Helpful Report

Posted 1 year ago

“out of stock item after 10 days? refunded ,not inform buyer 1st and give options for a replacement item . Mr Wall, its so bad , not a family thingy.”

Helpful Report

Posted 2 years ago

“Goods received were in very bad shape - shelfwear was so bad that it almost seemed as though they were second hand with scuff marks, dent and tears. Very disappointed. I purchased 5 lego sets as Christmas gifts and am unsure if they are fit for a gift at this point.”

Helpful Report

Posted 2 years ago

“Made order (over $200), got charged postage when I should not have been. Then a week later told that my order has only just been sent and only half the order was now available. Then got charged the full amount for complete order. Had to contact them to query this charge. Only then did they amend the charge to what actually arrived. They did also refund postage charge at least 🤣 Can't say it was an enjoyable experience, I'm hoping it's just unique to me but unfortunate none the less, as I buy alot of diecast which I will be hesitant to buy from here from now on. But you sent me this to ask for my review, so here it is, sorry.”

Helpful Report

Posted 2 years ago

“Ref Order No. 92334. My order was confirmed on 20.Oct.22. I also paid the extra Express Post fee to have it delivered within a couple of days from ordering. I did not receive any advice of dispatch until ***14 *** days later on 03.Nov.22. The item was subsequently delivered on 04.Nov.22. Earlier I did send a query about the status of this order but received no reply. If this item was not in stock initially I should have been informed.”

Helpful Report

Posted 2 years ago

“You sold me an item which didn't specify the gauge, HO, I was seeking. Also, the item didn't include 2 other items advertised to go with the original one.”

Helpful Report

Posted 2 years ago

“I bought something and place for express post two weeks ago and is still awaiting parcel. I ordered other things from other stores and they come before this parcel and i ordered after it.”

Helpful Report

Posted 2 years ago

“I ordered three small paint pots for $15. I paid another $15 for Express Post because I needed them soon. HobbyCo took 5 days to actually dispatch them, which completely defeats the point of me paying for Express... (ordered on a Friday, shipped on Wednesday the next week) HobbyCo are open 7 days a week so they even had the whole weekend to prepare to ship the item. I tried to call HobbyCo to demand they at least refund the $5 difference between Standard and Express Post but they wouldn't pick up the phone. I left them a voice message, but they never called me back. I contacted them via their online customer service and they never replied or even READ my message. In addition to this, one of the paints had its label half ripped off and sticky taped back on. This isn't even the first time I've had problems with these guys. HobbyCo are by FAR the worst, I mean the WORST hobby store I've ever dealt with in Australia.”

Helpful Report

Posted 2 years ago

Hobbyco Pty Ltd is rated 4.8 based on 1,592 reviews