“I ordered my Christmas present on December 8th, and even today, December 26th, my package still hasn't arrived. I haven't had any updates about my package since.
Poor delivery quality.”
Hello,
Thank you for your review.
We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner.
We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques!
You have already been in contact with our customer service and our colleagues will make sure that you receive your order of course. :)
Kind regards,
The Holzkern Team
“Je recommande cette marque, les produits sont présentés dans des jolies boîtes en bois, le suivi des colis est bien. De plus les bijoux sont de qualités et très agréables à porter.”