“Die Schaustücke sind wirklich Wunder schön mein Partner hat sich über die Uhr sehr gefreut und der Versand war auch sehr gut aber es gibt einen Stern Abzug da ich eine grüne Geschenk Verpackung mit bestellt habe und diese war leider nicht mit geliefert worden”
“I purchased what you call a bandlet for over 100. US..... It was very nice stainless steel and black wood.... It was wonderful....I wore the bracelet for.4 months until it fell apart... The culprit was a long screw that holds the band together, One was lost.... The entire purchase came with one extra screw so I replaced it and all was well.... 3 months later it fell apart again and I had no screw to replace the missing one.... The bracelet therefore remains broken.....
I sent you pic's....did everything you wanted on your website and have gotten 0 response, Eccept for an email telling me to fill out a work order/repair order, which I had already done twice.....
I really like the bracelet which was probably overpriced but that's okay.... But paying in excess of $100 for a bracelet that sits in the drawer is not a good deal....
All I want is another bracelet that I can wear: (Now I know, that super glue should be placed on all the screws to prevent them backing out....) which I paid for the right to do so,huh..
How about a little help please?”
Thank you for your review.
We are really sorry that you had this experience with your bandlet.
You have contacted our customer support, who has responded to each of your messages. However, we have not received a response from your end in almost two weeks.
We would ask you to contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing back from you soon! :)
Kind regards,
The Holzkern Team
“Die Uhr ist sehr schön verarbeitet, wurde schnell und sicher geliefert und fühlt sich sehr angenehm an.
Leider hat die Batterie schon nach 3 Tagen den Geist aufgegeben, was ich Servicetechnisch unangenehm finde, dass da alte Batterien eingebaut werden.
Produkt 5 Sterne, aber dafür 2 Abzug, weil ich jetzt cor Ort vermutlich erstmal nen Uhrmacher kontaktieren darf”