“The watch I ordered on November 3, 2025, has been held in Memphis, TN for 18 days. I am reluctant to write a review. However, I'll be happy to review more thoroughly when I receive my package.”
Hello Darlena,
Thank you for your review.
We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner.
We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques!
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
We would ask you to contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon! :)
Kind regards,
The Holzkern Team
“Ich bin begeistert von der schnellen unkomplizierten Hilfe, meine Uhr war in nullkommanix repariert und ich kann sie hoffentlich jahrelang tragen.
Vielen lieben Dank
Inge Günter”
“Wie immer ist die Kommunikation mit Holzkern sehr effizient.
Von der Bestellung bis zur Lieferung in die Schweiz vergehen nur ein paar Tage.
Man wird über den Stand der Lieferung immer informiert.”