“Mooie armband gekocht. Enkele weken geleden ook al gekocht maar ineens van de arm verdwenen en weg. Maar ik vond hem zo mooi dat ik hem meteen opnieuw gekocht heb. En tevens maar een mooie zonnebril meegekocht.”
“Model: Star Blaze (Black)
Received this watch as a very special 40th birthday gift ❤️
Worn carefully and sparingly. Exactly 2 months after the 2-year warranty expired (26 months total), the crown completely came off in my hand and the watch stopped dead.
Customer support response: no goodwill gesture at all – only option is to pay full repair + return shipping from abroad.
For a €349 watch sold as a premium, sustainable wood & steel piece that should last many years, this really feels like planned obsolescence.
The sentimental value of my 40th birthday gift is ruined forever; it will now sit unused in a drawer.
I truly loved Holzkern’s aesthetic and story, but this experience has been heartbreaking. Adieu Holzkern !”
Hello Alexis,
Thank you for your review.
We’re truly sorry to hear that your watch developed an issue shortly after the warranty expired — especially given its personal significance to you.
After the 24-month warranty period has ended, we are unfortunately no longer able to cover repair costs. For this reason, the expenses for the repair must be charged. However, the repair fee already covers shipping in both ways as well. Moreover, in case the watch has to be replaced with a completely new model, no extra costs would be charged.
However, please rest assured that you are welcome to come back to the repair offer we already provided at any time. If you decide to proceed with the repair or have any further questions, we are here to help.
Kind regards,
The Holzkern Team
“Wünderschönes pordukt (armband) fantastische verpackung bzw aufbewahrungsbox aus holz und auch super werkzeug zum anpassen echt mega ausstattung werde wieder bei euch bestellen”
“Liebes Horzkern Team
Es ist alles super. Die Zustellung war prompt bei mir angekommen.
Das Produkt ist sehr schön, es ist mir nichts aufgefallen was mich gestört hätte. Da ich Goldschmiedin bin habe ich ein gutes, scharfes Auge und es würden mir Ungereimtheiten auffallen.
Die Uhr ist toll und wirklich unique.
Also alles perfekt, vielen Dank”