“Les articles sont beaux et de bonne qualité, je n'en doute pas, mais je suis très déçue de n'avoir eu aucun retour ou geste commercial de la marque qui m'avait garanti ma livraison avant Noël et que j'ai finalement reçue le 4 janvier. Je les ai pourtant contacté à 2 reprises pour le signaler mais je n'ai jamais eu de réponse.”
Hello,
Thank you very much for your review.
We are really sorry that you had this experience with your delivery.
You have already been in contact with our customer service and our colleagues will get back to you and find a solution shortly. :)
However, if you still have a question or concern that we can help you with, you are welcome to contact us again.
Kind regards,
The Holzkern Team
“Sur le site la montre était très belle, cependant je trouve que les photos ne sont pas conformes. En réalité le fond bleu fait vraiment bas de gamme, c’est un bout de papier. J’ai renvoyé mon article.”
Hello,
Thank you for your review.
We are very sorry that the natural look of your model does not meet your expectations.
Every single stone and wood is different and so is our jewelry. Hopefully you can understand that we have no influence on the structure and color of natural materials.
Several pictures of different models are shown on our website in order to illustrate the uniqueness of the models.
If you really do not like your received model, you can of course send it back. The most important thing for us is that the product you ordered can meet your expectations.
Kind regards,
The Holzkern-Team
Hallo,
vielen Dank für deine Bewertung.
Nach Zustellung bei uns in Wien werden Pakete innerhalb von 5 Werktagen bei uns im System registriert.
Die Bearbeitung kann zwischen 1-2 Wochen variieren, während dieser wir uns deine eingeschickten Modelle genau ansehen.
Bei einem Widerruf erfolgt die Rückerstattung in der Zahlungsweise, die du bei der Bestellung gewählt hast. Die Rückerstattung sollte spätestens 14 Tage nachdem dein Paket bei uns eingetroffen ist, abgeschlossen sein. Da informieren wir dich natürlich via E-mail.
Dürfen wir dich noch um etwas Geduld bitten? :)
Liebe Grüße,
das Holzkern-Team
“My partner is extremely happy. I was very surprised he asked me to look at choosing a watch as he generally never wears accessories.
For a brand I’ve never heard of I was impressed at the quality of the watch.”
“Great website, easy to browse and find their extremely well presented and beautiful watches. Zero complaints, product arrived on time, in a gorgeous box that made for a wonderful reveal, and made me very happy to have made the purchase. First of many, I hope!”
“i was a little undecided about placing an order,the deals just seem to good to be true,but i took a chance and the delivery was quick and i love my masterpiece,unique and different”
“Very nice piece of fine craftsman ship for a man. Unfortunately me and boyfriend broke up. I should have kept if for myself. Great workmanship Holzkern.”