“Great to have products cover by Homeshield. Helpful and considerate on the phone offering reasonable level of payment for those of us on fixed incomes.”
“Got a call from Homeshield direct the young lady was really helpful and really explained to me the exact details of the extended cover on both my washing machine and washer dryer. I did call customer service the next day and got through pretty quickly for an update on when the paper work would arrive. terms came through a few days later and everything that was spoken about on the phone was covered. happy with the cover but most of all that everything that i needed to know was explained.”
“The person I spoke to explaining much more clearly how this would work and was able to arrange a payment plan that suited me. Peace of mind if anything goes wrong with my appliance and at a fair price - thank you
Jean”
“Superb experience. Excellent company with professional and very helpful staff. Policy set up quickly and efficiently via phone with immediate confirmation emails. Protection plan details received through the post within 3 days. Fingers crossed I won’t have to call them out but I’m assured that my machine will be looked after if I do. Certainly given me peace of mind. Well done Homeshield Direct!”
“Very efficient and concise admin and plan appears excellent value. Have not had to call on their services so far but if it is dealt with as quickly and efficiently as everything has been to date I will be very happy.”
“Very helpful. When my washing machine broke down, they sent a chap to fix it, but it could not be fixed, so a replacement of my choice was ordered, which arrived promptly and was installed. Very pleased with service.”
“Good service
Despite having an issue initially, they were very very quick to sort it out and always make the customer feel valued and put your mind at ease as soon as possible. Highly recommended.”
“Oven stopped working. Reported it on the 10th Sept. 14th Sept cold call from their office saying some of my insurances are due for renewal. Told her I was waiting to hear from engineer, she said she would pass it on.
Told them it was urgent as I am having breast cancer surgery at the end of the week so need it fixed ASAP……….still waiting,”
“It feels like a 1* review is way too good for this bunch of fraudsters. They know exactly what they are doing - which is basically selling a product with no consumer duty... Having paid into my plan for 3 years - I was asked to RENEW my policy - but this is not what you are doing - you are starting a NEW policy - so the 3 years you have spent paying in are no longer valid .. If as was the the case with my dishwasher - your appliance fails within the first few months you have to pay for an engineer callout and also have to pay up your policy - IN FULL to receive any benefits from the policy - My BOSCH dishwasher was written off by the call-out engineer and they offered me a choice of two cheap dishwashers from second tier brands - that I had to source and order myself - plus pay for deliver and installation ... by the time I had paid for the engineer callout and to buy myself out of the policy plus the dishwasher itself - then delivery and install ( for which they offer another payment plan !! ) the low quality dishwasher they were offering me would have cost me more than a top tier replacement ...
It is a con - it is NOT and insurance product so they are NOT overseen by the FCA or Consumer duty law - they know this and they hide behind their ambiguous and misleading terminology and terms and conditions. If you doubt me read the other review - 2.5 stars is shameful - 41% recommend them - and that is usually based on reviews of initially buying the product - NOT reviews of the service you get.
Absolute garbage of a company, and a product not fit for purpose - but lesson learned .. Just don't make the same mistakes I did. DO NOT USE THEM.”
“Members of the public please be warned about this company. They are terrible company to deal with when it comes to paying out. I have been without a machine for 3 weeks and still having serious debates/Disbute on my Samsung washing machine(£1100 value) being a total lost because of a part/labour costing £300.! They offered me £185 towards a new Candy machine.!!”
“They are taking money out of my account without my permission. getting the information for direct debit that I had with them years ago and it was cancelled.”
