Hi Michelle,
Thank you for your review and for sharing this fault with us! We received your email too and one of our team is coming back to you to organise a collection of this shoe. We sincerely apologise, looks like a rare instance when there has not been enough glue on the sole - we can see that from the image. One of our team is going to replying to you for the collection.
Many thanks,
International Dance Shoes
Hi Cameron,
Thanks for taking the time to review us, we're going to drop you an email to find out a bit more from you on this one.
Many thanks,
International Dance Shoes
Dear Olga,
Thanks for taking a moment to review us, we'll send you a message directly to ask for more information as at the moment all we can see is there was a return of some shoes which were passed the returns policy deadline. We'd like to know if there was more to it than that though, so we'll be in touch.
Many thanks,
International Dance Shoes
“Absolulty terriable customer service, they didnt read my messages, emails or order notes before making and sending my bespoke shoes. they were 2 narrow. i also requested the sole to be looked at at the material is very short on the sole. there emails weree blunt and have not responded to my enquiries.”
Dear Gintare,
Thanks for taking the time to leave us with a review, we're sad to hear that your shoes did not fit. We note that the order was of one of our 'bespoke' styles which would not have been able to be returned regardless, however had you ordered something not 'bespoke' then we could happily take them back and work with you to confirm your right size going forward for the bespoke pair.
We have recently also added a useful tool for helping people get the right measurements for their feet so that we can help them ensure their shoes come in the right size - this can be seen using the link below:
https://www.youtube.com/watch?v=0J6mXjK-1Vw
This will help should you wish to try again. Further, if the length of the shoe is OK but it is just the width, it is possible to get them stretched. A local shoe repair shop will easily be able to help!
Thanks again,
International Dance Shoes
“Recently I had ordered 2 pairs of latin dance shoes and was not the perfect fit...but because I ordered them in Narrow, I thought, like every other company... I couldn't return them, so I decided to finally order a 3rd pair in extra narrow. I had got an email saying that I would have to pay an extra fee. I asked the person if just for this one time, this small fee could be waived, since it's already my 3rd pair of shoes I would be buying within a month... I was refused... At my disbelief and disappointment, I cancelled my 3rd order and decided to go back with the previous dance shoe company I was buying my dance shoes before. It's very sad to see that such a big and renown company like International DanceShors, was not willing to accommodate a new client that obviously would be a returning client over and over....”
Hi Tatiana,
Thanks for taking the time to review us. Our standard fittings are Regular, Narrow, Wide and Extra Wide, and because these are standard for us because we know how much peoples feet vary, we do allow returns for these which as you say is positive, because that is not the case with other brands who in many cases only even offer one fitting and for others, don't allow returns.
However for fittings outside of those scopes, there is extra work done - hand-cutting of insoles, differences to the lasting of the shoes, and that extra time means there is a surcharge on them, and those ones are not returnable. All our shoes are hand-made in the UK and it's a very expensive country to produce. We're a small team as a family business and when shoes require that customisation, we do have to charge for it regardless of other orders.
I hope that you can understand where we're coming from.
Many thanks,
International Dance Shoes
“I have ordered the shoes at the beginning of July (07/07) and got them only 01/08 ... For the whole month, no one knew where are my shoes and when they will arrive - every week I heard: "Next week...". Plus, DPD delivery charged me extra 38 euro (which is 45% of the shoe price while on the website of International Dance Shoes it says that the customers from the EU have to pay only VAT (which is 20% in Austria)... Additional expenses were not stated anywhere... Overall, I am very disappointed that the shoes came so late and turned out to be much more expensive. For such a price I could buy much better shoes and get them immediately in Vienna... The shoes themselves are quite ok, although for me it seems like they are not for a "regular" foot competence but rather for a "slim" one.”
“Having bought International Dance Shoes for many years, and been extremely satisfied in the past, I ordered another 2 pairs of a style I had purchased three times previously, in a regular size 8 as usual. When they arrived I found that the sizing had been altered, and what had fitted perfectly in the past was now shorter and narrower at the ends of my toes. I contacted the company and was informed that they had indeed resized the shoes, and if they were now too small, I would need to order a bespoke size 8.5 (or perhaps a size 9), at the increased cost of a bespoke shoe, with no possibility of trying a pair to see if they might fit, and with no possibility of a refund if they don't.”
“I bought two pairs of shoes and the dance training shoes are brilliant, the patent leather shoes were returned, being too tight. Very disappointingly you were not prepared to replace with a wide-fitting. ?”
“I've been buying from International for going on five years and I've officially given up. Sometimes the quality is great, but we've found that there is inconsistently (1 in every 6-8 pairs we order) in the sizing or quality. This is simply not acceptable for the price we pay and with returns overseas being not really an affordable option, we will be taking our business elsewhere.”
“I bought dance shoes for 103 pounds and paid 25 pounds for transport of dance shoes to Netherlands. Import taxes would be low but I had to pay almost 50 pounds to DHL, that is 47% of purchase costs and sounds ridiculous to me !!!”
“Sizing was misleading compared to usa size so I got wrong size. And had to pay 70$ custom on top of price. Company didn't change shoes to my size.So now I'm stuck with wrong for me plus very expensive shoes I can't use!”
“I specifically ordered a narrow fit and the shoe came as narrow/wide as the regular model I have at home… basically I spent extra money to order from the UK specifically for the narrow costume making for nothing, huge disappointment”
“The worst shopping experience ever, when I called customer service, someone told me I can return the shoes and I will get the shoes' price but not the tax, then I returned them, but a few days later, I got an email that I have to pay 70-80 for delivery, why they didn't tell me in the beginning, and she even blamed me that why I purchased and why I returned, it's always a headache to return! W....T....F? her name is Julie Reccani. Every online shopping business has a good return policy, and now I got blamed for why I purchased it. This company will not go far! customer service is bad, no internal alignment, the attitude is so bad, no sense of service at all! Compare to other e-commerce, this is the worst! By the way, the shoes are not good as well, can NOT even stand steadily！ How can i dance with them?”
