Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Came quicker than expected”

Posted 2 years ago

Hi, We're thrilled to hear that you received your urn ahead of schedule! We understand how important time is to our customers, and we always strive to provide the best and fastest service possible. Thank you for acknowledging our efforts. We appreciate your positive feedback and we're here for any further needs you might have. Susan Fraser

Posted 2 years ago

“The urn is beautiful! Very easy site to order on. So grateful I found this site! Great service and beautiful product!”

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Posted 2 years ago

Hi Melody, Thank you for your heartening review! We are truly glad that you found our site and are satisfied with both our service and the beautiful urn. It's great to hear that our website was easy to navigate and that the ordering process went smoothly for you. Our team works diligently to ensure a seamless experience for all of our customers, and your positive feedback is deeply appreciated. Your satisfaction is our highest priority, and we're here to assist you should you need anything further. Thank you once again for your kind words. Susan Fraser

Posted 2 years ago

“It was easy to pick out and order exactly what I wanted. I ordered the drum necklace with birthstone, wing and name tag. The quality is excellent and the engraving is perfect. All are bright and shiny looking like sterling silver. My only qualm is that the bale on the drum is not as large as the bales on the other pieces. I did not order the chains because I need 14 to 16 inch chains. I do like the larger bales because the ends of most chains are slightly too large to fit through smaller bales.”

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Posted 2 years ago

Hi Vicktoria, Thank you so much for your thoughtful and detailed feedback. We're thrilled to hear that you found the ordering process easy and that the drum necklace with the birthstone, wing, and name tag met your expectations in terms of quality and engraving. We appreciate your constructive observation regarding the size of the bale on the drum. Your feedback is important to us, and we will certainly take it into consideration for future product development and improvement. Our ultimate goal is to make sure our products meet the needs and satisfaction of all our customers. Thank you again for your feedback, take care! Susan Fraser

Posted 2 years ago

“The biodegradable urn is lovely and we will be taking it on our next cruise for an at-sea burial.”

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Posted 2 years ago

Hi, Thank you for sharing your thoughts about the biodegradable urn. We're pleased to hear that you find it lovely and suitable for your needs. It's rewarding to know that it will be part of such a significant moment during your upcoming cruise. We understand how important this farewell at sea is, and we're humbled to be a part of it. Thank you again, take care! Susan Fraser

Posted 2 years ago

“Was very satisfied with our necklaces! They are absolutely beautiful!”

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Posted 2 years ago

Hi Lisa, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you are very satisfied with your necklaces. We take great pride in the quality and craftsmanship of our items, and it's wonderful to hear that they have brought beauty to your experience. Your feedback truly inspires our team to continue creating pieces that resonate with our customers and honor their needs. If there's anything else you require in the future or if you have any queries, please don't hesitate to get in touch. It's been a delight to serve you. Susan Fraser

Posted 2 years ago

“I was very pleased with the results of my purchase. You shipped it to my sister in law in a short period of time. Thank you.”

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Posted 2 years ago

Hi John, Thank you for sharing your positive experience with us. We're truly delighted to hear that you were pleased with your purchase and our prompt shipping service. It's always our goal to deliver not only high-quality products but also efficient and reliable service, and it's heartening to know that we've met your expectations. Should you need any further assistance or have any other requirements in the future, please don't hesitate to reach out. We're always here to help. Susan Fraser

Posted 2 years ago

“The urn was just as expected. It is a beautiful living tribute to a precious child born prematurely that did not survive. Would recommend to anyone needing one.”

In The Light Urns 5 star review on 30th May 2023

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Posted 2 years ago

“Beautiful Viking-inspired urn. Well made, nicely packaged. Please put the clear bag somewhere easier to spot. I used a ziplock bag, lol. Then when I was recycling the box found the bag at the bottom. Love this urn though. My dad would be so happy.”

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Posted 2 years ago

Hi Thomas, Thank you for your lovely review. We're thrilled to know you appreciated our Viking-inspired urn, and are pleased to hear that it was up to your standards. Your feedback regarding the clear bag is extremely valuable to us. We always aim to improve our service based on the experiences and insights shared by our customers. Please accept our apologies for any confusion, and we will work towards better placement of such items in the future. Most importantly, we're touched to know that you feel your dad would have been happy with this choice of urn. It's a privilege for us to play a small part in honoring his memory. If you need further assistance, don't hesitate to contact us. We're here for you. Susan Fraser

Posted 2 years ago

“This company is amazing, I had put the wrong date on my mothers name plate , I emailed them and left a message vila phone message with the right dates, Within minutes I received a call and a email letting me know they changed the dates . Now that is what I call great customer service.😊”

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Posted 2 years ago

Hi Jovel, We're truly touched by your kind words. Providing top-notch customer service is our highest priority, and it's heartening to know that we've met that mark with you. Mistakes happen, and we're glad we could quickly correct the date for you. Our team understands the emotional significance attached to our products and we're always ready to ensure everything is perfect for our customers. Your feedback has brought smiles to our faces and reinforced our commitment to serving our customers the best we can. Thank you once again, and do not hesitate to reach out if there's anything more we can assist you with. Susan Fraser

Posted 2 years ago

“This urn is absolutely perfect for my dad. He loved trains and this is a fitting resting place for him. The quality is better than expected. I did accidentally get a medium size which is not large enough for an adult. In The Light Urns has been extremely responsive and helpful in correcting this. Highly recommend!!”

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Posted 2 years ago

Hi Laurie, I am so sorry your experience with us was less than satisfactory, that is never our intention and we will definitely fix this for you. I do see with your order that the urn purchased was our "Train MEDIUM Cremation urn" Nevertheless, we never like to see our customers unhappy and I have contacted you personally to determine the best method of resolve in regards to this. Please get back to us at your earliest convenience. Susan Fraser (800)757-3488 cs@inthelighturns.com

Posted 2 years ago

“It was gorgeous and amazing quality. Came on time and Susan was very helpful at answering my questions”

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Posted 2 years ago

Hi Jennifer, Thank you very much for sharing your experience with us. It's fantastic to hear that you appreciated the quality of our urn and found it to be up to your standards. Moreover, we are delighted to know that we were able to assist you effectively. We take pride in the dedication of our staff to provide excellent customer service and your kind words are greatly appreciated. We appreciate your feedback and are pleased to have been able to deliver the urn on time for you. Remember, we are always here to help should you have any more questions or need further assistance. Susan Fraser

Posted 2 years ago

“Product is very well made and received very quickly”

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Posted 2 years ago

Hi Darleen, Thank you so much for your positive review. We're delighted to hear that you were satisfied with the quality of our urn and that our shipping process met your expectations. Providing our customers with top-notch products and efficient service is of utmost importance to us. Your feedback reassures us that we're on the right track. Should you need any further assistance, please do not hesitate to contact us. We're here for you. Susan Fraser

Posted 2 years ago

“Thanks”

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Posted 2 years ago

Thanks Jack, for leaving us your 4 star rating of In The Light Urns. We are glad to hear that you were pleased with your order. We strive for excellent customer service and quality products. Please let us know if you have any questions! Take care! Susan Fraser

Posted 2 years ago

“Things arrived in a timely manner and were of great quality. The only complaint I would have is that I thought one of the keychain urns came with 2 more charms (as was pictured) but it did not. I thought I had chosen to have all of them, but found out when I received it that I didn’t. That part was confusing when placing the order!”

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Posted 2 years ago

Hi Amber, Thank you for taking the time to share your experience, I am so sorry your order was not to your complete satisfaction. Though your order did not come through with these additional pieces purchased, we never like to see our customers unhappy and have contacted you personally in order to determine the best method of resolve. I completely understand how this can be confusing, and are now in contact with our developers to determine how best we can further communicate the additions. Please get back to us as soon as possible in regards to your order as we would be happy to help. Take care! Susan Fraser

Posted 2 years ago

“Was quick service and great followup on consumers quality of service”

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Posted 2 years ago

Hello Harold, Thank you for taking the time to provide us with your feedback. We truly value your input and are sorry to hear about the difficulties you experienced while trying to install the ashes. We strive to ensure our products are not only aesthetically pleasing but also practical and easy to use. We apologize if the design of the urn and the provided funnel didn't meet these standards in your case. We appreciate your constructive feedback and will certainly take it into account for our future design improvements. Meanwhile, if you have any other concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're committed to providing you with the best service possible. Thank you again for your feedback. Susan Fraser

Posted 2 years ago

“It is perfect, thank you so much.”

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Posted 2 years ago

Thank you so much for your fantastic 5 star rating of In The Light Urns! We appreciate your kind words and are so pleased that you are happy with your purchase. It is greatly appreciated! Thank you again! Take care! Susan Fraser

Posted 2 years ago

“The entire process was easy step by step. The actul neckace was hard to find and you all had it and I was more than pleased with the customized engraving.”

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Posted 2 years ago

Hi Karla, Thank you for sharing your positive experience with us. We are thrilled to know that you found our process easy to navigate and that the necklace you were seeking was available in our collection. We take great pride in the craftsmanship of our products, and your satisfaction with the customized engraving brings us immense joy. It's our pleasure to provide pieces that not only meet but exceed our customers' expectations. Your kind feedback serves as great motivation for us to continue offering high-quality products and exceptional service. Should you need any further assistance or have any other needs in the future, please don't hesitate to reach out to us. Thank you again for your kind words and for choosing our service. Susan Fraser

Posted 2 years ago

“Excellent service and a beautiful product”

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Posted 2 years ago

Thank you, Henry, for your 5 star rating of In The Light Urns. We are so glad to hear that you were happy with our excellent service and beautiful product. Your kind words mean a great deal to us. Take care! Susan Fraser

Posted 2 years ago

“They were quick in sending me a knew one! Had an issue with the glue. Thank you!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Tina! We really appreciate it, especially since you had an issue with the glue, but we were able to quickly send you a new one. We're so glad that everything worked out for you. Thank you again for your business and support! Take care! Susan Fraser

Posted 2 years ago

“I’m very happy with the product and I was able to put my mom ashes in it easily with the tools provided. Sadly I had an accident on my motorcycle and I feel that my mom in my bell and her angels were there to protect me. Thank you for getting the bell to very quickly.”

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Posted 2 years ago

Hi James, We're deeply moved by your review and want to express our heartfelt thanks for sharing your personal experience with us. It's gratifying to know that our product has played a small part in helping you maintain a tangible connection with your beloved mother. We hope that the urn and the bell continue to bring you a sense of peace and comfort. We're also relieved to hear that you're safe after your accident and touched by your sentiment about your mother and her angels watching over you. Our thoughts are with you during these challenging times. Lastly, we appreciate your kind words about the timely delivery. We strive to make our services as efficient as possible for our valued customers like you. If you ever need further assistance or have any queries, please don't hesitate to get in touch. Thank you once again for your uplifting feedback. Please take care. Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews