In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,982 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“The urns are beautiful and arrived just as ordered with customizations as well as timelines due to unexpected loss. Thank you”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you so much for taking the time to share your experience with us. We are heartened to hear that the urns met your expectations in both beauty and customization, especially during a time of unexpected loss. Our team understands the importance of timely and compassionate service in these moments, and we're glad we could provide that for you. Your appreciation means the world to us. Please know that we are here for you, should you need anything else. Thank you once again for your trust and kind words. Susan Fraser

Posted 2 years ago

“It was more than what I expected…. I love it the quality is very goood everything, everything I just love it I definitely will used light urns again thank you’ll so much”

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Posted 2 years ago

Hi Erika, We are deeply touched by your kind words and are so glad to hear that the urn exceeded your expectations in every way. Your satisfaction with the quality and design is incredibly important to us. It's wonderful to know that you loved everything about it. Your heartfelt endorsement means a lot, and we're honored that you would choose Light Urns again for such important moments. Thank you for your trust and support, and if there's anything more we can do to assist you in the future, please feel free to reach out. Thank you once again for sharing your experience! Susan Fraser

Posted 2 years ago

“The urn was very beautiful and came out better than I expected. Well worth the purchase.”

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Posted 2 years ago

Hi Saby, Thank you so much for your kind words and for choosing our urn. We are thrilled to hear that it exceeded your expectations and that you found it to be a worthy purchase. Your satisfaction is our top priority, and we're delighted to have been able to provide something beautiful for such a meaningful purpose. If there's anything else we can do for you, please don't hesitate to reach out. Thank you once again for your support! Susan Fraser

Posted 2 years ago

“They made my daughter urn so beautiful”

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Posted 2 years ago

Hi Terisha, Thank you so much for your kind words. We are deeply moved to know that the urn we created for your daughter holds special meaning for you. It was our honor to craft something beautiful to cherish her memory. Your trust in us for this significant and personal item is greatly appreciated. Please know that we are here for any support or assistance you might need in the future. Your feedback is truly valued and it motivates us to continue our work with the utmost care and respect. Susan Fraser

Posted 2 years ago

“The urn that I received is beautiful!!! My grandpa would have loved it!! Shipping was fast and the urn was well packaged !!! Thank you sooo much !!”

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Posted 2 years ago

Hi Lindsey, We are incredibly grateful for your kind words and are so pleased to hear that the urn resonated with what your grandpa would have loved. Ensuring that it reached you quickly and safely was our priority, and we're glad to know we met your expectations. Thank you for entrusting us with such an important item during this significant time. Your satisfaction and the honor of your grandpa's memory mean everything to us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you again for your wonderful feedback! Susan Fraser

Posted 2 years ago

“We were very happy with the beautiful urn we received, and with the great service to be assured we'd get the urn in time!”

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Posted 2 years ago

Hi Martha, Thank you so much for sharing your experience with us. We're delighted to hear that the urn met your expectations in both beauty and timely delivery. Providing exceptional service is as important to us as the quality of our products. Your satisfaction and peace of mind are our top priorities. Please feel free to reach out if you need any further assistance. Your kind words are greatly appreciated and motivate us to continue our dedication to excellent service. Susan Fraser

Posted 2 years ago

“Brought tears to our eyes, you did a beautiful job.”

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Posted 2 years ago

Hi Penny, We are deeply touched by your words. Knowing that our work brought such a meaningful reaction truly means the world to us. Creating something beautiful to honor your loved one is a responsibility we take to heart. Thank you for trusting us during this significant time. Please know that we are here for any further support you might need. Your feedback is a cherished affirmation of our commitment to compassion and quality. Susan Fraser

Posted 2 years ago

“Great Job”

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Posted 2 years ago

Hi Robert, Thank you so much for your kind words! We're thrilled to hear that you're pleased with the urn. It's our priority to provide products that not only meet but exceed your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Your satisfaction is our greatest accomplishment! Susan Fraser

Posted 2 years ago

“This is an awesome company. Great quality urns. They promised 2 day shipping and it was here. Everyone loved the semi truck and trailer. The picture and writing came out just beautiful. It made us all cry fulfilling my husbands wishes. I can’t thank you all enough. Just wonderful!”

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Posted 2 years ago

Thank you so much, Gloria, for your insightful 5 star review of In The Light Urns. We are so touched by your heartfelt words about the urn. We are glad that everyone was pleased with the quality of the urn and that it fulfilled your husbands wishes. We are so grateful for your kind words and we were thrilled to be able to provide the 2 day shipping that you expected. Thank you! Take care! Susan Fraser

Posted 2 years ago

“I am very happy with the three keepsake urns that I purchased. They are beautiful and I know my family members will cherish them.”

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Posted 2 years ago

Thank you for your kind words, Michelle! I'm so pleased to hear that you are happy with the three keepsake urns. Your family will be able to cherish them for years to come - it's exactly what we strive for here at In The Light Urns. Thank you for your 5-star rating! Take care! Susan Fraser

Posted 2 years ago

“A perfect way to memorialize the life of a devoted husband, supportive father, and loyal serviceman to our country.”

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Posted 2 years ago

Thank you so much, Douglas, for your kind words and 5 star review of In The Light Urns! We are so glad that our urns provided a perfect way to memorialize the life of a devoted husband, supportive father, and loyal serviceman to our country. We appreciate your support! Take care! Susan Fraser

Posted 2 years ago

“Very good biodegradable urn for two.”

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Posted 2 years ago

Hi Christina, Thank you so much for your positive feedback and for choosing our biodegradable urn. We are glad to hear that you found it to be of good quality and suitable for your needs. Our commitment is to provide environmentally responsible and beautifully crafted memorials, and it's heartening to know that we were able to meet your expectations. If there's anything else you need or any further comments you wish to share, please feel free to reach out to us. Your satisfaction is very important to us. Thank you again for your trust in our product. Susan Fraser

Posted 2 years ago

“We are very pleased with how the urn turned out for my son. It was even better than the picture.”

In The Light Urns 5 star review on 20th November 2023

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Posted 2 years ago

Hi Jason, We are sincerely grateful for your review and deeply honored that you chose our urn for your son. Hearing that the urn exceeded what you saw in the picture and met your expectations brings us immense satisfaction. We understand the importance of every detail in creating something so meaningful, and it's heartening to know we were able to provide some comfort during this difficult time. If there is anything more we can do for you, or if you have any further feedback, please don't hesitate to reach out. Thank you for trusting us with such a significant part of honoring your son's memory. Susan Fraser

Posted 2 years ago

“My mom passed two years ago and was my only parent.. my heart, and my best friend. I wanted something beautiful for her to be carried in with me everywhere. Definitely didn’t disappoint and is even more beautiful in person. The packaging is beautiful also. Thank you so much.”

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Posted 2 years ago

Hi Mia, Thank you so much for sharing your experience and for choosing our urn to honor the memory of your beloved mother. We are deeply touched to know that the urn has met your expectations and is helping you keep her memory close in such a beautiful way. Understanding the significance of this item for you, we are especially glad to hear that both the urn and its packaging were to your satisfaction. Please know that we are here for you if you need any further assistance or just wish to share more of your thoughts. Your words are a great encouragement to us in our commitment to providing meaningful and quality memorials. Thank you once again for your trust and for your heartfelt review. Susan Fraser

Posted 2 years ago

“It was great service and beautiful urn”

In The Light Urns 5 star review on 18th November 2023

Helpful Report

Posted 2 years ago

Hi Cassie, Thank you so much for your kind words and for taking the time to leave this review. We are truly delighted to hear that you were pleased with our service and found the urn beautiful. Our team strives to provide not just high-quality products but also a supportive and caring experience, especially during such sensitive times. Your satisfaction means the world to us. If there's anything more we can do for you or any further feedback you have, please feel free to reach out. Thank you for trusting us in this significant moment. Susan Fraser

Posted 2 years ago

“Buttons did not come in time for my daughter’s funeral.I was refunded the money express shipping.”

Helpful Report

Posted 2 years ago

Hi Tricia, Thank you for taking the time to leave a review. We sincerely apologize for the delay in the arrival of the buttons for your daughter's funeral. We understand how important timely delivery is for such significant occasions, and we are truly sorry for any stress or inconvenience this may have caused. While we are relieved to hear that the refund for express shipping was processed promptly, we recognize that this doesn't fully make up for the timing issue. Please know that we are taking steps to ensure faster and more reliable delivery in the future. Your feedback is invaluable in helping us improve. If there is anything more we can do to assist you or make this right, please let us know, we have contacted you personally in regards to this as well. Our deepest condolences for your loss, and thank you again for your honest feedback. Susan Fraser

Posted 2 years ago

“Absolutely beautiful urn and engraving. Sent out the same day I ordered it. And customer service was friendly and awesome”

In The Light Urns 5 star review on 17th November 2023

Helpful Report

Posted 2 years ago

Hi Heather, Thank you so much for your wonderful review! We are delighted to hear that you found the urn and its engraving to be beautiful. It's always our goal to ensure that our products not only meet but exceed expectations. We're also thrilled to know that you were satisfied with the promptness of the shipment and the friendliness of our customer service team. Providing an exceptional experience is something we take great pride in. If there's anything else you need or any further feedback you'd like to share, please feel free to reach out to us. Your satisfaction is our top priority. Thank you again for choosing our service to honor your loved one. Susan Fraser

Posted 2 years ago

“Thank you for providing such a lovely urn for my wife. You were very responsive and it turned out beautifully.”

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Posted 2 years ago

Hi David, We are deeply honored by your kind words and grateful for the opportunity to provide an urn for your beloved wife. Knowing that you found the urn beautiful and our service responsive fills us with immense satisfaction. Our team is dedicated to creating pieces that not only commemorate loved ones but also bring some comfort during these challenging times. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for trusting us with such an important task. Susan Fraser

Posted 2 years ago

“Was very nicely made excellent work.but my mistake i did not look at the size.I would recommend the company to anyone,”

Helpful Report

Posted 2 years ago

Hi Joseph, First and foremost, please accept our sincerest apologies for any distress caused by the urn not meeting your expectations. We understand that this is a delicate and significant time for you, and we are deeply sorry for any additional stress this may have caused. We appreciate your feedback regarding the size of the urn. It's important to us that our product descriptions are clear and accurate, so we will take immediate steps to review and improve them to ensure our customers have all the necessary information before making a purchase. We have personally emailed you as well to get this rectified, as we do not like to see our customers unhappy with their purchase. Susan Fraser cs@inthelighturns.com 1-800-757-3488

Posted 2 years ago

“Thank you for your support!”

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Posted 2 years ago

Hi Fausto, You're very welcome, and thank you for taking the time to leave this review. We're deeply touched to know that we could provide you with the support you needed during this time. Our team is committed to offering not just quality products, but also compassionate and understanding service. Please know that we are here for you if you require any further assistance or support. Your trust in us to honor your loved one is greatly valued. Susan Fraser

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,982 reviews